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Niello Audi - Service Center

Sacramento, CA

4.8
362 Reviews

362 Reviews of Niello Audi - Service Center

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May 26, 2023

Dain has always been great and ensures all my work is done timely and with no questions. More

by TRIXYM67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain
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Jun 01, 2023 -

Niello Audi responded

Thank you for taking the time to call out Dain's great work! We're glad to know that he always ensures the work on your vehicle is done in a timely manner. We will make sure he sees your review!

May 26, 2023

Good service department. Service writer was understanding and helpful. Happy with the service. We will return. More

by SSANFILIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
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Jun 01, 2023 -

Niello Audi responded

We're glad to hear that you're happy with the service you received during your recent visit! We truly look forward to working with you again in the future. Happy driving!

May 25, 2023

My experience at Niello Audi was professional and efficient. I would recommend them 100% in the future. More

by CZARRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain
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Jun 01, 2023 -

Niello Audi responded

We cannot thank you enough for your recommendation! It's so wonderful to know that our team provided you with such a professional and efficient experience. We look forward to working with you again in the future!

May 25, 2023

Convenient location. Labor prices are a bit steep. A couple times the parts I needed had to be ordered, and it would be nice to offer a loaner car under those circumstanc More

by BEARON.B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
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Jun 01, 2023 -

Niello Audi responded

It's great to know that our location is so convenient for you! Thank you for your feedback regarding our prices and current loaner system, we have made sure to pass that along to our Service Manager. If you have any other feedback or suggestions for our team, please do not hesitate to reach out to us!

May 25, 2023

Omead did a great job as service advisor of repairing my daughter's car in time so that she could start her first job out of college and Omead and the service department kept me informed of the status of al More

by ROBERT.ESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Service Writer
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Jun 01, 2023 -

Niello Audi responded

Robert, So glad that Omead was able to step in and repair your daughter's vehicle in time for her to start her first post-college job! We will make sure to pass your kind words along to Omead. Best of luck to your daughter in her new job!

May 24, 2023

James was very knowledgeable and handled all of our needs. Very pleased with the repairs that were made. More

by MIKE.GRISWOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jun 01, 2023 -

Niello Audi responded

It's great to hear that you are so pleased with all of the repairs that were made to your vehicle, Mike! We will make sure to share your kind words with James. See you next time!

May 23, 2023

Audi Niello is the Best service team I’ve ever had and only team that touches my car. More

by DOVE1DFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
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Jun 01, 2023 -

Niello Audi responded

We're thrilled to hear that we're the best service team you've ever had! Thank you for your continued trust and support.

May 20, 2023

All around great service and exceptional communication! I appreciate the honest assessment and recommendations including detailed notes and pictures. There is even a video! Thank you! More

by CDERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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May 24, 2023 -

Niello Audi responded

Thank you for taking the time to walk us through your recent service visit! It's great to know that you appreciated the assessment and recommendations. We will make sure to pass your kind words along to Hector and the rest of our service team. Happy driving!

May 19, 2023

Great service and communication- very well explained and appreciate the thorough look at my vehicle. More

by GUSJACKSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
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May 24, 2023 -

Niello Audi responded

Gus, We're happy to hear that you feel your vehicle was was so thoroughly assessed. If you ever have any questions or concerns, please do not hesitate to reach out to us!

May 19, 2023

My service advisor makes my experience extremely smooth. The waiting area is comfortable as well More

by mpriverview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
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May 24, 2023 -

Niello Audi responded

We're glad to hear that Dane made your experience such a smooth one! We look forward to working with you again in the future and will make sure to pass your kind words along.

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