Niello Audi - Service Center

I waited for 2 hours in the lobby without anyone asking if i had been helped. Also paid an additional 300 for ultimate detail package. Not satisfied with the detail. if i had been helped. Also paid an additional 300 for ultimate detail package. Not satisfied with the detail. More

terrible customer service We took our Q5 in for its first oil change and service last week. We don't live near an Audi dealer so we had a few issues/concerns "saved up" since w We took our Q5 in for its first oil change and service last week. We don't live near an Audi dealer so we had a few issues/concerns "saved up" since when we purchased the vehicle (new) 10 months ago. Our service guy was extremely condescending, didn't listen to us (literally walked away from me when I was talking to him), and rude. He made it very clear that he thought we had too many concerns/questions about the vehicle. When he handed us the keys to our loaner vehicle, we told him we needed to get our luggage out of our vehicle before leaving. He literally just pointed to our car in the service lane, and turned around and went back inside without asking if we needed help or offering to pull the loaner closer. When we returned for our car a few days later, he didn't acknowledge us at all, and no one went through our service "report" with us except the cashiers (after we asked some questions), who had a difficult time even finding confirmation that the oil change was done. Most of the items on the report were listed as "could not replicate problem" so I have no idea what they did. I have never had such an awful experience when having a vehicle serviced. I expected more from a "luxury vehicle" dealer. More

Doesn't care customer services I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer within 40 miles from the dealer location, booking of the shuttle services was also placed. On scheduled date, after check in, we were declined to have the shuttle services as the destination was 23 miles away and was considered too far. That obviously mismatches what web site stated and deceives customers. This dealer doesn't care customer's need and concerns. More