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Niello Audi - Service Center
Sacramento, CA
367 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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367 Reviews of Niello Audi - Service Center
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June 02, 2023
Always a pleasure to visit Niello where the team excels at providing outstanding customer service. We’re always impressed with the cleanliness of the shop. at providing outstanding customer service. We’re always impressed with the cleanliness of the shop. More
by MOONSTONE49
Verified CustomerEmployees Worked With
Charlie Zink
June 01, 2023
Very smooth procedure for coating for Q5, Tatyana great to work with! Both Tatyana and Erik were very helpful in allowing me to drop off my 2004 Allroad for servicing when I picked up the Q5, and Erik fol to work with! Both Tatyana and Erik were very helpful in allowing me to drop off my 2004 Allroad for servicing when I picked up the Q5, and Erik followed up with servicing details. Personally, I don't think dropping the courtesy driver and substituting with Lyft is a good idea. Lots of reports about unsavory Lyft and Uber drivers. As a single, older female, I do not use Lyft or Uber. I much prefer a vetted driver from the dealership. More
by JRWHEATON
Employees Worked With
I don't know Charlie Zink. Maybe he was the service tech? I worked with Tatyana and Erik.
June 01, 2023
James was wonderful to work with! He made my service appointment super seamless. There was repair work needed that I was already aware of - and he made it super easy to add it on to t He made my service appointment super seamless. There was repair work needed that I was already aware of - and he made it super easy to add it on to the service appointment. He even was able to expedite parts to get my car back to me sooner than expected. My Lyft service was quickly requested - the driver was a little odd, but that doesn't reflect on Niello Audi at all, as that's just the roll of the dice! More
by katystardust
Employees Worked With
James French
May 31, 2023
Omead was a complete professional working with. He kept me up-to-date with my car's service status and provided regular updates. When I went to pick up my car my paperwork was ready on the desk f He kept me up-to-date with my car's service status and provided regular updates. When I went to pick up my car my paperwork was ready on the desk for the cashier to get. More
by satveer01
Employees Worked With
Omead
May 31, 2023
The service was great, when discussing buying my car, the dealer was patient in answering my questions. Also, after buying my car, the dealer offered me much help with the car, like connecting to MyAudi app. dealer was patient in answering my questions. Also, after buying my car, the dealer offered me much help with the car, like connecting to MyAudi app. More
by Shining Zhang
Employees Worked With
Jacqueline Westlake, Charlie Zink
May 31, 2023
Service is always great. Omead is my service guy and he is incredible. Hands the best customer and puts my best interests first which means the most to me. Omead is my service guy and he is incredible. Hands the best customer and puts my best interests first which means the most to me. More
by AFRAIDERS1126
Employees Worked With
Omead
