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Niello Audi - Service Center

Sacramento, CA

4.8
336 Reviews

336 Reviews of Niello Audi - Service Center

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May 23, 2023

Audi Niello is the Best service team I’ve ever had and only team that touches my car. More

by DOVE1DFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
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Jun 01, 2023 -

Niello Audi responded

We're thrilled to hear that we're the best service team you've ever had! Thank you for your continued trust and support.

May 20, 2023

All around great service and exceptional communication! I appreciate the honest assessment and recommendations including detailed notes and pictures. There is even a video! Thank you! More

by CDERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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May 24, 2023 -

Niello Audi responded

Thank you for taking the time to walk us through your recent service visit! It's great to know that you appreciated the assessment and recommendations. We will make sure to pass your kind words along to Hector and the rest of our service team. Happy driving!

May 19, 2023

My service advisor makes my experience extremely smooth. The waiting area is comfortable as well More

by mpriverview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane
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May 24, 2023 -

Niello Audi responded

We're glad to hear that Dane made your experience such a smooth one! We look forward to working with you again in the future and will make sure to pass your kind words along.

May 19, 2023

Everything was done as anticipated and on time. I was very satisfied. Eric was great More

by CARROLLCOOK46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Karr
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May 24, 2023 -

Niello Audi responded

We're happy to hear that your service was completed on time as anticipated! We will make sure that Eric sees your review. Please let us know if there is anything we can assist you with in the future.

May 19, 2023

Great service and communication- very well explained and appreciate the thorough look at my vehicle. More

by GUSJACKSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
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May 24, 2023 -

Niello Audi responded

Gus, We're happy to hear that you feel your vehicle was was so thoroughly assessed. If you ever have any questions or concerns, please do not hesitate to reach out to us!

May 18, 2023

I waited for 2 hours in the lobby without anyone asking if i had been helped. Also paid an additional 300 for ultimate detail package. Not satisfied with the detail. More

by TANISHA.MAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie Zink
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May 18, 2023

Appt. . was timely and the work was completed promptly. The cost was lower than expected. More

by mccoy4913
Recommend Dealer
Yes
Employees Worked With
James, service dept
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May 24, 2023 -

Niello Audi responded

We're happy to hear that your recent service visit was so timely and priced lower than expected! Please do not hesitate to reach out to us if there are any Audi sales or service needs that we can lend a hand with in the future!

May 17, 2023

My experience at Niello Audi was outstanding as always! Every time I have my vehicle serviced, there are no surprises in the cost, time frame or future maintenance needs. My Service Consultant, Omead, wa More

by dariensterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar, Charlie Zink
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May 24, 2023 -

Niello Audi responded

Darien, Thank you for trusting our Sacramento team with your Audi! It's great to know that our team always makes sure the pricing, time frame, and future maintenance needs are so clear to you during your visits. We will make sure to let Charlie and Omead know that you mentioned them. See you next time!

May 16, 2023

Very helpful and attentive staff. Quick repairs and quality work. They offered me coffee and water. Will be going back again More

by JOEGARDINER303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
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May 24, 2023 -

Niello Audi responded

We appreciate you taking the time to review your recent service experience at Niello Audi, Joe! We're glad to know that our team provided you with such helpful service and that you appreciated the beverages you were offered. We look forward to working with you again in the future!

January 06, 2020

terrible customer service We took our Q5 in for its first oil change and service last week. We don't live near an Audi dealer so we had a few issues/concerns "saved up" since w More

by ibhuskey
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Omead A.
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