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Niello Audi - Service Center

Sacramento, CA

4.8
362 Reviews

362 Reviews of Niello Audi - Service Center

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June 08, 2023

James was awesome. Great customer service and really clear with what needed to be done. Really appreciate him a lot. Also the tracking apps were awesome and the service More

by Nitero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James French
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Jun 14, 2023 -

Niello Audi responded

We're happy to hear that James provided you with such a wonderful service experience, Nitero! It's great to know that you appreciated our online interface, service forms, and tracking applications. If we can answer any questions about our service pricing, please do not hesitate to reach out to us.

June 08, 2023

Great customer support by service advisor Omead and great car service. Thank you appreciate the continuous great service. More

by MAHNAZ.HASHEMKHANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead , service advisor
Report | Print
Jun 14, 2023 -

Niello Audi responded

Isn't Omead wonderful? Thank you for taking the time to acknowledge his great work, Mahnaz! We are so lucky to have Omead on our team here in Sacramento. See you for your next service!

June 08, 2023

My experience was Great! I will always come here to get my service done. Thanks! More

by MESTARLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Carr, Charlie Zink
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Aug 03, 2023 -

Niello Audi responded

Thank you for your continued trust and support! We look forward to your next service visit.

June 08, 2023

Service was excellent with good communication before and during the service. Hector was a pleasure to work with. More

by bmorecraftjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamez
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Jul 26, 2023 -

Niello Audi responded

This is what we love to hear! Thank you for taking the time to acknowledge Hector's great work. We will make sure to pass your review along!

June 08, 2023

Each visit is a pleasant experience. I receive fast service and the staff is friendly. More

by JANET.SARAVIA.916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead
Report | Print
Jun 14, 2023 -

Niello Audi responded

Thank you for trusting Omead and the rest of our team with your Audi, Janet! We look forward to continuing to provide you with 5-star service for years to come.

June 02, 2023

Always a pleasure to visit Niello where the team excels at providing outstanding customer service. We’re always impressed with the cleanliness of the shop. More

by MOONSTONE49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
Report | Print
Jun 08, 2023 -

Niello Audi responded

Thank you so much for your kind words! It means so much to know that we have always provided you with 5-star customer service. We will be here for you whenever you need us next!

June 01, 2023

James was wonderful to work with! He made my service appointment super seamless. There was repair work needed that I was already aware of - and he made it super easy to add it on to t More

by katystardust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
Report | Print
June 01, 2023

Omead was exceptional in his professionalism. Knew everything about my car, and made the visit seamless. Overall, a great experience. More

by CBGODT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead
Report | Print
June 01, 2023

Mr Dain was very professional, polite and exceptional. My visit was A-1. He made my day. More

by RIS1040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
Report | Print
Jun 08, 2023 -

Niello Audi responded

This is what we love to hear! We will make sure to let Dain know that he made your day.

June 01, 2023

Very smooth procedure for coating for Q5, Tatyana great to work with! Both Tatyana and Erik were very helpful in allowing me to drop off my 2004 Allroad for servicing when I picked up the Q5, and Erik fol More

by JRWHEATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know Charlie Zink. Maybe he was the service tech? I worked with Tatyana and Erik.
Report | Print
Jun 08, 2023 -

Niello Audi responded

Thank you for taking the time walk us through your recent service visit. We're glad to know that Tatyana and Erik were both so thorough and great to work with! We appreciate your feedback regarding our use of ride sharing to transport our customers. Your safety and comfort are extremely important to us, so we will make sure to pass this feedback along to our management! If you have any other questions or concerns, please do not hesitate to reach out to us!

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