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Niello Audi - Service Center

Sacramento, CA

4.8
336 Reviews

336 Reviews of Niello Audi - Service Center

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May 31, 2023

Friendly and helpful team. Omead's clear communication and professionalism stands out. Great care for the vehicle. More

by Lukasz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
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May 29, 2023

I would have given this 5 stars but I am not sure the tech was on top of things. Then I brought my car in last year for its annual, the brakes were in "yellow" meaning they needed to be replaced within t More

by mhanson19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
Report | Print
Jun 08, 2023 -

Niello Audi responded

I appreciate you bringing this to my attention. I'm glad to know that you enjoyed the communication and price transparency during your recent service visit with Hector. Please give me a call at 916 480-2829 if you would like to discuss the rating your brakes received. I would love to answer any questions you have. Thank you, Scott B, Service Manager

May 28, 2023

Niello Audi always takes great care of my vehicles. Omead and Brian are fantastic and very communicative. More

by LENNEX.DENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead, Jackie and Brain
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Jun 08, 2023 -

Niello Audi responded

Thank you for the 5-star review! We're happy to know that our team always takes such great care of your vehicles. We will make sure to pass your kind words along to Omead and Brian. See you next time!

May 27, 2023

I have always been given the best service from this dealership. The employees have always been patient and professional. We have bought two vehicles from Cain Carter, and he has made the process ex More

by stanginit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain Carter
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Jun 01, 2023 -

Niello Audi responded

Thank you so much for your appreciation and kind words. We have a truly amazing team here in Sacramento and we're glad to know that Cain and the rest of our staff have always provided you with such patient and professional service. We will make sure to pass along your kind words and look forward to working with you again in the future!

May 26, 2023

Dain has always been great and ensures all my work is done timely and with no questions. More

by TRIXYM67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain
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Jun 01, 2023 -

Niello Audi responded

Thank you for taking the time to call out Dain's great work! We're glad to know that he always ensures the work on your vehicle is done in a timely manner. We will make sure he sees your review!

May 26, 2023

Good service department. Service writer was understanding and helpful. Happy with the service. We will return. More

by SSANFILIPPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
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Jun 01, 2023 -

Niello Audi responded

We're glad to hear that you're happy with the service you received during your recent visit! We truly look forward to working with you again in the future. Happy driving!

May 25, 2023

My experience at Niello Audi was professional and efficient. I would recommend them 100% in the future. More

by CZARRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain
Report | Print
Jun 01, 2023 -

Niello Audi responded

We cannot thank you enough for your recommendation! It's so wonderful to know that our team provided you with such a professional and efficient experience. We look forward to working with you again in the future!

May 25, 2023

Convenient location. Labor prices are a bit steep. A couple times the parts I needed had to be ordered, and it would be nice to offer a loaner car under those circumstanc More

by BEARON.B
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Zink
Report | Print
Jun 01, 2023 -

Niello Audi responded

It's great to know that our location is so convenient for you! Thank you for your feedback regarding our prices and current loaner system, we have made sure to pass that along to our Service Manager. If you have any other feedback or suggestions for our team, please do not hesitate to reach out to us!

May 25, 2023

Omead did a great job as service advisor of repairing my daughter's car in time so that she could start her first job out of college and Omead and the service department kept me informed of the status of al More

by ROBERT.ESQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Service Writer
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Jun 01, 2023 -

Niello Audi responded

Robert, So glad that Omead was able to step in and repair your daughter's vehicle in time for her to start her first post-college job! We will make sure to pass your kind words along to Omead. Best of luck to your daughter in her new job!

May 24, 2023

James was very knowledgeable and handled all of our needs. Very pleased with the repairs that were made. More

by MIKE.GRISWOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jun 01, 2023 -

Niello Audi responded

It's great to hear that you are so pleased with all of the repairs that were made to your vehicle, Mike! We will make sure to share your kind words with James. See you next time!

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