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Niello Audi - Service Center
Sacramento, CA
292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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292 Reviews of Niello Audi - Service Center
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Verified Customer
Helpful June 08, 2023
James was awesome. Great customer service and really clear with what needed to be done. Really appreciate him a lot. Also the tracking apps were awesome and the service Great customer service and really clear with what needed to be done. Really appreciate him a lot. Also the tracking apps were awesome and the service forms were great. Really liked the online interface. The non recommendation to others is simply based on your insane prices (compared to other Audi mechanics) that’s it. All members of the team were exceptional. More
by Nitero
Employees Worked With
James French
June 08, 2023
Excellent customer service! Service department completed the service at the requested time. And, Cain Carter in the sales department is the BEST! Service department completed the service at the requested time. And, Cain Carter in the sales department is the BEST! More
by njmattson
Employees Worked With
Dain Bryant, Cain Carter
June 01, 2023
Always a pleasure to visit Niello where the team excels at providing outstanding customer service. We’re always impressed with the cleanliness of the shop. at providing outstanding customer service. We’re always impressed with the cleanliness of the shop. More
by MOONSTONE49
Employees Worked With
Charlie Zink
June 01, 2023
James was wonderful to work with! He made my service appointment super seamless. There was repair work needed that I was already aware of - and he made it super easy to add it on to t He made my service appointment super seamless. There was repair work needed that I was already aware of - and he made it super easy to add it on to the service appointment. He even was able to expedite parts to get my car back to me sooner than expected. My Lyft service was quickly requested - the driver was a little odd, but that doesn't reflect on Niello Audi at all, as that's just the roll of the dice! More
by katystardust
Employees Worked With
James French
June 01, 2023
Very smooth procedure for coating for Q5, Tatyana great to work with! Both Tatyana and Erik were very helpful in allowing me to drop off my 2004 Allroad for servicing when I picked up the Q5, and Erik fol to work with! Both Tatyana and Erik were very helpful in allowing me to drop off my 2004 Allroad for servicing when I picked up the Q5, and Erik followed up with servicing details. Personally, I don't think dropping the courtesy driver and substituting with Lyft is a good idea. Lots of reports about unsavory Lyft and Uber drivers. As a single, older female, I do not use Lyft or Uber. I much prefer a vetted driver from the dealership. More
by JRWHEATON
Employees Worked With
I don't know Charlie Zink. Maybe he was the service tech? I worked with Tatyana and Erik.
