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Niello Audi - Service Center

Sacramento, CA

4.8
321 Reviews

321 Reviews of Niello Audi - Service Center

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July 26, 2023

Service department is amazing. Scott Bunker is a great manager, connects with the customer and provides top notch service. James French also did a great job and was very clear wi More

by KERMIT.DOEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

We appreciate you taking the time to walk us through your recent service visit. It's wonderful to know that Scott and James helped to make the experience such a great one. Thank you for choosing Niello Audi!

July 25, 2023

Great service. I have been a loyal customer since I purchased my pre-owned Q5 in 2016 from Niello. I make a point to stop for a service inspection at Niello Audi ev More

by EROVAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

Thank you for your continued trust and support! It is truly a pleasure taking care of you and your Q5 and we're glad to know an annual inspection with us is always a part of your summer plans. See you next year!

July 25, 2023

All of the staff at Niello were very helpful and accommodating. Service was fast and convenient. More

by briffraff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

We're glad to know that Hector, Jennifer, and the rest of our team here in Sacramento made your recent service visit such a fast and convenient one. Thank you for choosing Niello Audi!

July 23, 2023

Niello Audi exemplifies the standards we have come to expect from the quality brands of which Audi is a member. More

by steve@sanelson.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2023 -

Niello Audi responded

This is what we love to hear, Steve! We will make sure to share your glowing review with the rest of our team and look forward to working with you again in the future.

July 17, 2023

Dain Bryant was excellent as the service advisor providing detailed and complete information. His customer service was exemplary. The technician’s video was great and provided an update on the veh More

by faingoldd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Niello Audi responded

Thank you for taking the time to acknowledge Dain's great work! We are truly lucky to have him as a part of our Niello Audi team and we will make sure he sees your kind words.

July 16, 2023

Dain Bryant provided great assistant to my questions. This was my first visit to Niello Audi and I was greatly happy with the service More

by LOAIZACA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Niello Audi responded

We're so glad that Dain was able to answer all of your questions! He is truly an all-star on our team here in Sacramento and we're glad to know that he made your first visit to Niello Audi such a positive one.

July 14, 2023

Friendly staff made my vehicle purchase a pleasure. My car is a pleasure to drive. More

by RUBYLT
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Niello Audi responded

This is what we love to hear, Ruby! Thank you for taking the time to leave us a review. Happy driving!

July 10, 2023

Always professional and helpful. Service status updates are timely. Trust that the work has been completed competently. More

by MARK.RAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Niello Audi responded

Thank you for your continued trust and support, Mark! We're glad to know that Omead, Dain, and the rest of our service team always provide you with such professional work and timely updates. See you next time!

July 06, 2023

it was a great experience overall, Erick is professional and easy to work with and was helpful More

by R.LOUIE47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Niello Audi responded

Thank you for the support! We appreciate you leaving us a review and for shouting out Erik's great work.

July 04, 2023

Erik was very professional, answered all of my questions, and had my vehicle maintenance completed in a timely manner. More

by louis.rodriguez69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Niello Audi responded

This is what we love to hear, Louis. We’re glad that Erik provided you with such a professional and attentive experience. We will make sure to pass your thanks along. See you next time!

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