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Niello Audi - Service Center

Sacramento, CA

4.8
336 Reviews

336 Reviews of Niello Audi - Service Center

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August 06, 2023

We were updated as work progressed ,sent a video of inspection. Car was ready as promised. More

by BDMAHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thank you for taking the time to leave us a review and for choosing Niello Audi for your recent service visit! We hope to see you again next time.

August 06, 2023

Dain has done a nice job helping with an annoying issue that cropped up on my new car. Thanks More

by FREDDYCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thanks for sharing, Freddy! We're happy to hear that Dain was able to help fix the issue you were experiencing with your vehicle. Please don't hesitate to reach out if we can help with anything else.

August 03, 2023

Niello provides excellent customer service along with service updates while my vehicle is being serviced via text messages which is convenient. Thank you Hector. More

by RBARROS92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thank you for the wonderful review! We're thrilled to hear you enjoyed your recent service visit at Niello Audi. We always strive to provide clear and timely communication and are happy to hear your service experience was no exception.

August 02, 2023

A very organized and efficient team of people that know and do their jobs in a very friendly atmosphere. I highly recommend both the service team and Cain Carter in sales. More

by DICKDALPINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thank you for the kind words, Dick. We always strive to provide great service in every department, so it's wonderful to hear that both Cain and the service team have made your experiences at Niello Audi enjoyable. We look forward to your next visit!

August 02, 2023

I moved to the Sacramento area in the last year and was looking for a dealership I could trust. Niello has met my expectations! In particular, Dan Bryant was been an outstanding support person! More

by Russell Singleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thank you so much for choosing Niello Audi, Russell! We know it can be a struggle to find a new service shop, so we're thrilled that Dain made your experience a great one. Our team is here for you whenever you need us next!

August 02, 2023

Really satisfied with your dealership. Dain is the best. He knows my car well and does a good job getting it serviced. Thank you for the great service. More

by jim.naokodelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

This is what we love to hear, Jim! Dain is an awesome member of our team and we're thrilled to hear that you've enjoyed working with him, too. See you again next time!

August 01, 2023

Eric is always on top of everything! His knowledge on warranties and questions we’ve had are always answered there or he’ll find it and give us a call. More

by Valerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thank you for the great review, Valerie! It's great to know that Erik always provides exceptional service for you and your vehicle. Please don't hesitate to reach out if any additional questions arise!

July 31, 2023

The service reps at Niello are curious and professional. I would recommend the Niello Service Center. More

by MATT@LUNIABLUE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

We appreciate the recommendation and your review, Matt. Thank you for choosing Niello Audi for all of your service needs!

July 31, 2023

Great customer service received from Dain. Also from Cain when I purchased my car from him. More

by JEANRITCHIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Audi responded

It's great to know that Dain made your recent service visit a 5-star experience! We will make sure that Dain and Cain both know that you appreciate their great work. See you next time!

July 31, 2023

Work was done as needed nothing more that wasn't needed and it was done correctly More

by COACHHOY.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Audi responded

This is what we love to hear. Thank you for choosing Niello Audi!

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