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Niello Audi - Service Center

Sacramento, CA

4.8
367 Reviews

367 Reviews of Niello Audi - Service Center

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September 21, 2023

Very clean. Great service. Will go back for needed service. Was able to get me in at last minute. More

by SHARON.GRETLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Niello Audi responded

Thank you for taking the time to review your recent service visit to Niello Audi, Sharon! We're thrilled that our team was able to get you in last minute and that you plan on working with us for needed service in the future. Based on what you've shared, it seems like our team provided you with great service, however I noticed that you gave us 1-star in your review. If this was intentional, please reach out to me at 916 480-2829 so that I can learn more about your experience and help in any way I can. If this was an accident, I was wondering if you might consider updating your star-rating to one that better reflects your recent visit. Thank you, Scott Bunker, Service Manager

September 21, 2023

I love that the customer service is unrivaled and very much appreciate weekend service appointments! More

by jthurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Niello Audi responded

Thank you for taking the time to review your recent service visit! We're happy to know that you appreciate our weekend service appointments. We love making things convenient for our amazing customers!

September 21, 2023

They do a good job with the communication and the service activity. Do not send this again, 15 words?? More

by cblythe0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Niello Audi responded

So glad to hear that you appreciate our team's service and communication! Thank you for taking the time to leave us a review.

September 21, 2023

James was helpful and took care of my requests on the service of my car. I purchased my car at Niello, and that was a great experience too. More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Niello Audi responded

This is what we love to hear, Maureen! So glad to hear that our sales and service teams have always taken such wonderful care of you. We look forward to your next visit!

September 18, 2023

I was greeted promptly upon arrival and James was very helpful. Great Experience as usual! More

by velrose74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Niello Audi responded

We're thrilled to hear that you were promptly greeted and that James was so helpful during your recent service visit. Thank you for trusting Niello Audi. See you next time!

September 17, 2023

Omead kept up the high standards of the Service Dept. that I have come to expect. Service was completed on time as promised. Two of the reasons I continue to bring my 2014 Q5 TDI to Niello Audi. My Q5 i More

by wvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Niello Audi responded

We truly appreciate your continued business and are thrilled to hear that your 2014 Q5 TDI is still going strong! Happy driving and know that we'll be here for you whenever you need us next.

September 15, 2023

Dain was very helpful, friendly and I felt he went above and beyond. He loves his job and you can tell in the way he takes care of his clients. I never felt like my concerns were dismissed. Communication wa More

by LIZ.ZIMBELMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Niello Audi responded

Isn't Dain great? We'll be sure to pass along your kind words so he knows how much you appreciated his hard work. Happy driving!

September 15, 2023

James is the best. He is always friendly and cheerful. He listens to your issues and always make you feel important. I always wait until I can see him when I need se More

by LOVETHEMOMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Ponce
Sep 20, 2023 -

Niello Audi responded

What a lovely review! We're definitely lucky to have James on our team and we'll be sure to pass along your compliments so he knows what a big impression he made. Happy driving!

September 15, 2023

Very competent service advisor. Service was done as promised and on time while I waited. More

by dyomanz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Niello Audi responded

Thanks for the 5-star review! Your support means so much to us. Let us know if we can help you with any automotive needs in the future!

September 11, 2023

Everyone that I have dealt with has been amazing. Sales, finances and services is extremely smooth. Great experience More

by WELSHN912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Burris, Andrea Bryner
Sep 13, 2023 -

Niello Audi responded

Thanks for the 5-star review! We're thrilled to hear that your entire car-buying experience was so smooth. Enjoy your new ride and let us know whenever you need us next!

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