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Niello Audi - Service Center

Sacramento, CA

4.8
361 Reviews

361 Reviews of Niello Audi - Service Center

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October 11, 2023

2022 Q5 needed some sort of fuel sensor replaced. Dain ordered the part and it was repaired quickly. Very easy process. Thank you. More

by RBARRETT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Niello Audi responded

So glad that Dain was able to get that part ordered and your fuel sensor replaced quickly! Thank you for trusting our Sacramento team with all of your service needs.

October 07, 2023

Great service! All staff, especially Dain, were extremely helpful and answered all of my questions. More

by GSFALCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Niello Audi responded

This is what we love to hear! We appreciate you taking the time to call out Dain's great work. We are truly lucky to have him on our team here in Sacramento. Thank you for choosing Niello Audi!

October 06, 2023

Very helpful and accommodating. Good service. Will be happy to use this service department again. More

by IDENEFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Niello Audi responded

Thank you for taking the time to review your recent service visit! We're thrilled to know it went smoothly and look forward to serving you again in the future.

October 05, 2023

They do a great job explaining the work. They service department personnel are very knowledgeable, More

by amelo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Niello Audi responded

We're glad to hear that our service team always provides you with a high level of service! Thank you for your continued trust and support and for taking the time to leave us a review.

September 30, 2023

They are friendly and have great follow up. Their service department is efficient and communicates well. More

by doreen.lenhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Audi responded

This is what we love to hear, Doreen! Thank you for your review and for taking the time to acknowledge our team's efficient service and great follow up. It is always such a pleasure working with amazing customers like you!

September 30, 2023

The table of adviser is too small. I have a habit to keep distance due to Covid. Why is tire rotation not included in the maintenance schedule? The site is clean, and people ar More

by CRISO001P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Niello Audi responded

Thank you for your review and honest feedback. We will make sure to pass your thoughts along to our service team. If you there is anything we can do to make you feel more comfortable during your visits, please make sure to mention it to our team when you're here - we're happy to help!

September 26, 2023

I called Omead on his cell phone directly and didn't realize it was his day off. Nonetheless, he ordered the tires I needed and made sure I got in the next morning. Repair was done shortly after lunch More

by rob@rkfconsulting.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cain Carter is excellent!
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Oct 04, 2023 -

Niello Audi responded

We love that Omead is always there for his customers! We will make sure to pass your thanks along to him. Please do not hesitate to reach out if there is anything we can lend a hand with in the future!

September 26, 2023

Very professional, courteous, knowledgeable staff was very helpful. My experience with the Service Consultant, James French, was more than satisfactory. More

by WITCRADG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Niello Audi responded

Thank you for taking the time to walk us through your recent service visit at Niello Audi! It's wonderful to know that James and the rest of our team provided you with professional and knowledgeable service. We look forward to your next visit!

September 25, 2023

The dealership was great with a quick turnaround for my vehicle repair, however they were slow to find a loaner for the extended time that I had my vehicle with them. More

by IG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Niello Audi responded

Thank you for taking the time to walk us through your recent service visit, IG. We apologize that it took us a moment to get you set up with a loaner vehicle, but we're glad we were able to offer such a quick turnaround for your repair. If there is anything we can assist you with in the future, please do not hesitate to reach out!

September 25, 2023

Erik is professional and straightforward. Appreciate his honesty and expertise. Everyone is helpful, friendly and courteous. More

by 2labs2luv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Niello Audi responded

Thank you for taking the time to let us know! We are truly lucky to have amazing people like Erik on our team here in Sacramento. We're happy to know that he always provides you with such straightforward and professional service. See you next time!

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