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Niello Audi - Service Center

Sacramento, CA

4.8
336 Reviews

336 Reviews of Niello Audi - Service Center

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September 09, 2023

This Audi location always has great customer service. I am never kept waiting, always treated graciously and my car is always ready fairly quickly. More

by vanners68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Niello Audi responded

What a lovely review! It means a lot to us to know that we've earned your loyal business. Know that we're here for you with the same great customer service whenever you need us next.

September 09, 2023

Was very helpful and kind from when I first drove in and when I picked up my car More

by SHARON.G.KRAUSE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Niello Audi responded

Thanks for the 5-star review, Sharon. We're so happy to hear that our team was both helpful and kind throughout the whole process. See you next time!

September 08, 2023

Eric went above and beyond on my RS6 Avant. He puts his customers first and makes you feel very welcome. Highly recommend Eric and his team at Niello Audi. Eric has taken care of all my Audi ne More

by AMIRZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Niello Audi responded

Isn't Eric amazing? We're so pleased to hear that he continues to put you, your family and friends, and all of his customers first, and we'll be sure to let him know how much you appreciated his hard work. Enjoy your RS6 Avant!

September 07, 2023

I’ve been taking my Audi S4 here since I bought it at Niello in 2011. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Niello Audi responded

Thanks for taking the time to leave a review, Tom. We truly appreciate your continued business and we'll be here for you whenever you need us next.

September 07, 2023

Dain is always pleasant and responsive. The whole service department was helpful. I do wish they could give the car a quick wash. More

by BMCDOWELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Niello Audi responded

Thanks for the positive rating. We appreciate your feedback about the car wash and we hope to provide you with an even better experience next time. Happy driving!

September 07, 2023

Dain is always attentive to any issues and goes above and beyond to solve problems. More

by RMETZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Niello Audi responded

Thanks for your continued business! We're thrilled to hear that Dain continues to go above and beyond for you. Please let us know if we can help you with your future automotive needs.

September 04, 2023

Erik’s service is unmatched. I will definitely go back to him in the future. More

by FWRIGHT.TWLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Niello Audi responded

Thank you for taking the time to acknowledge Erik's great work! We will make sure to let him know that you enjoyed working with him. See you next time!

September 03, 2023

Omead is very welcoming. He keeps me posted on the work being performed and ensures that I am comfortable while I wait. More

by Kim Stoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Niello Audi responded

Kim, We appreciate you taking the time to acknowledge Omead's wonderful work! We're glad to know that he always keeps you in the loop and makes you feel so welcomed. We will make sure to let him know that you mentioned him!

September 03, 2023

Hector, is always great and really helpful. Thank you for amazing service! Hector thank you again for everything More

by PACOMIRAZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Niello Audi responded

We are truly lucky to have Hector on our team here in Sacramento and it's great to know that he always provides you with 5-star service. We will make sure to pass your kind words along to him. Thank you for choosing Niello Audi!

September 02, 2023

Hector has always provided us with A-1 service and he is a true pro! More

by matthewsjr28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2023 -

Niello Audi responded

Thank you for taking the time to call out Hector's great work! We're so glad to know that he has always provided you with 5-star service. We are lucky to have him!

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