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Niello Audi - Service Center

Sacramento, CA

4.8
321 Reviews

321 Reviews of Niello Audi - Service Center

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August 25, 2023

The Niello Audi dealership has been my go to since becoming a loyal Audi owner for the last 10 years. The service I get from Eric Carr and Fred Vang is Second to none! I would not trust my RS5 with an More

by RKONKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Vang
Aug 30, 2023 -

Niello Audi responded

Thank you so much for the lovely review and for shouting out Eric and Fred's great work! We’re so glad we can help you care for your vehicle and appreciate your continued business. We’re here for you anytime!

August 24, 2023

Eric was an exceptional advisor with great communication. He went above and beyond what was expected and I will always come back to service my vehicle with him. More

by KALEBABNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lowenstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Niello Audi responded

This is what we love to hear, Kale! We’re glad that Eric provided you with such an exceptional service experience. We will make sure to pass your thanks along. See you next time!

August 24, 2023

Very attentive and excellent at repairing cars. Timely and good at responding back to you. More

by agreco1
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Niello Audi responded

Thank you for the kind words! We're thrilled to hear you enjoyed your recent service visit. We always strive to provide clear communication and are happy to hear your experience was no exception.

August 20, 2023

They are genuinely caring people. They care about you as a person. They do a great job at keeping my cars in great running order. More

by tom@spxsolutions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Audi responded

We're thrilled to know that our service team's care and attention to detail does not go unnoticed, Tom! Thank you for trusting us with your Audi.

August 19, 2023

Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you More

by Mmschmidz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Niello Audi responded

We appreciate you taking the time to leave us a review! So glad to know that your recent service visit was such a positive one.

August 06, 2023

Dain has done a nice job helping with an annoying issue that cropped up on my new car. Thanks More

by FREDDYCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Niello Audi responded

Thanks for sharing, Freddy! We're happy to hear that Dain was able to help fix the issue you were experiencing with your vehicle. Please don't hesitate to reach out if we can help with anything else.

August 06, 2023

We were updated as work progressed ,sent a video of inspection. Car was ready as promised. More

by BDMAHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Niello Audi responded

Thank you for taking the time to leave us a review and for choosing Niello Audi for your recent service visit! We hope to see you again next time.

August 03, 2023

Niello provides excellent customer service along with service updates while my vehicle is being serviced via text messages which is convenient. Thank you Hector. More

by RBARROS92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Niello Audi responded

Thank you for the wonderful review! We're thrilled to hear you enjoyed your recent service visit at Niello Audi. We always strive to provide clear and timely communication and are happy to hear your service experience was no exception.

August 02, 2023

I moved to the Sacramento area in the last year and was looking for a dealership I could trust. Niello has met my expectations! In particular, Dan Bryant was been an outstanding support person! More

by Russell Singleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Niello Audi responded

Thank you so much for choosing Niello Audi, Russell! We know it can be a struggle to find a new service shop, so we're thrilled that Dain made your experience a great one. Our team is here for you whenever you need us next!

August 02, 2023

Really satisfied with your dealership. Dain is the best. He knows my car well and does a good job getting it serviced. Thank you for the great service. More

by jim.naokodelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Niello Audi responded

This is what we love to hear, Jim! Dain is an awesome member of our team and we're thrilled to hear that you've enjoyed working with him, too. See you again next time!

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