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Niello Audi - Service Center

Sacramento, CA

4.8
321 Reviews

321 Reviews of Niello Audi - Service Center

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September 15, 2023

James is the best. He is always friendly and cheerful. He listens to your issues and always make you feel important. I always wait until I can see him when I need se More

by LOVETHEMOMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Ponce
Sep 20, 2023 -

Niello Audi responded

What a lovely review! We're definitely lucky to have James on our team and we'll be sure to pass along your compliments so he knows what a big impression he made. Happy driving!

September 15, 2023

Very competent service advisor. Service was done as promised and on time while I waited. More

by dyomanz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Niello Audi responded

Thanks for the 5-star review! Your support means so much to us. Let us know if we can help you with any automotive needs in the future!

September 15, 2023

Dain was very helpful, friendly and I felt he went above and beyond. He loves his job and you can tell in the way he takes care of his clients. I never felt like my concerns were dismissed. Communication wa More

by LIZ.ZIMBELMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Niello Audi responded

Isn't Dain great? We'll be sure to pass along your kind words so he knows how much you appreciated his hard work. Happy driving!

September 11, 2023

Everyone that I have dealt with has been amazing. Sales, finances and services is extremely smooth. Great experience More

by WELSHN912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Bryner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Audi responded

Thanks for the 5-star review! We're thrilled to hear that your entire car-buying experience was so smooth. Enjoy your new ride and let us know whenever you need us next!

September 10, 2023

Personable, knowledgeable. Along with Scott Bunker the reason I keep coming to Neil’s Audi! More

by dody0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Audi responded

Isn't Scott great? We're definitely lucky to have him on the team. Thanks for continuing to choose Niello Audi and for taking the time to write such a nice review. We appreciate you!

September 09, 2023

This Audi location always has great customer service. I am never kept waiting, always treated graciously and my car is always ready fairly quickly. More

by vanners68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Audi responded

What a lovely review! It means a lot to us to know that we've earned your loyal business. Know that we're here for you with the same great customer service whenever you need us next.

September 09, 2023

Was very helpful and kind from when I first drove in and when I picked up my car More

by SHARON.G.KRAUSE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Audi responded

Thanks for the 5-star review, Sharon. We're so happy to hear that our team was both helpful and kind throughout the whole process. See you next time!

September 08, 2023

Eric went above and beyond on my RS6 Avant. He puts his customers first and makes you feel very welcome. Highly recommend Eric and his team at Niello Audi. Eric has taken care of all my Audi ne More

by AMIRZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Audi responded

Isn't Eric amazing? We're so pleased to hear that he continues to put you, your family and friends, and all of his customers first, and we'll be sure to let him know how much you appreciated his hard work. Enjoy your RS6 Avant!

September 07, 2023

I’ve been taking my Audi S4 here since I bought it at Niello in 2011. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Audi responded

Thanks for taking the time to leave a review, Tom. We truly appreciate your continued business and we'll be here for you whenever you need us next.

September 07, 2023

Dain is always pleasant and responsive. The whole service department was helpful. I do wish they could give the car a quick wash. More

by BMCDOWELL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Niello Audi responded

Thanks for the positive rating. We appreciate your feedback about the car wash and we hope to provide you with an even better experience next time. Happy driving!

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