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Niello Audi - Service Center

Sacramento, CA

4.8
336 Reviews

336 Reviews of Niello Audi - Service Center

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September 30, 2023

They are friendly and have great follow up. Their service department is efficient and communicates well. More

by doreen.lenhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Niello Audi responded

This is what we love to hear, Doreen! Thank you for your review and for taking the time to acknowledge our team's efficient service and great follow up. It is always such a pleasure working with amazing customers like you!

September 26, 2023

I called Omead on his cell phone directly and didn't realize it was his day off. Nonetheless, he ordered the tires I needed and made sure I got in the next morning. Repair was done shortly after lunch More

by rob@rkfconsulting.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cain Carter is excellent!
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Oct 04, 2023 -

Niello Audi responded

We love that Omead is always there for his customers! We will make sure to pass your thanks along to him. Please do not hesitate to reach out if there is anything we can lend a hand with in the future!

September 26, 2023

Very professional, courteous, knowledgeable staff was very helpful. My experience with the Service Consultant, James French, was more than satisfactory. More

by WITCRADG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Niello Audi responded

Thank you for taking the time to walk us through your recent service visit at Niello Audi! It's wonderful to know that James and the rest of our team provided you with professional and knowledgeable service. We look forward to your next visit!

September 25, 2023

Erik is professional and straightforward. Appreciate his honesty and expertise. Everyone is helpful, friendly and courteous. More

by 2labs2luv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Niello Audi responded

Thank you for taking the time to let us know! We are truly lucky to have amazing people like Erik on our team here in Sacramento. We're happy to know that he always provides you with such straightforward and professional service. See you next time!

September 25, 2023

The dealership was great with a quick turnaround for my vehicle repair, however they were slow to find a loaner for the extended time that I had my vehicle with them. More

by IG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Niello Audi responded

Thank you for taking the time to walk us through your recent service visit, IG. We apologize that it took us a moment to get you set up with a loaner vehicle, but we're glad we were able to offer such a quick turnaround for your repair. If there is anything we can assist you with in the future, please do not hesitate to reach out!

September 24, 2023

Very prompt service. Timely work completion. And nice offer rides home, or have comfortable waiting area. More

by THOR8100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Niello Audi responded

It's wonderful to hear that your recent service visit was such an efficient one! Thank you for choosing Niello Audi.

September 23, 2023

We have not had to go to the service Dept yet . Car is running great More

by JILL.M.SCHREINER
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Niello Audi responded

We're happy to hear that your car has been running well so far, Jill! If any questions or concerns come up along the way, please do not hesitate to reach out to us.

September 22, 2023

No follow up call from my last chat message. I keep getting emails under two different names and coupons for services two weeks after I had the service done. It would have been nice to have the More

by sharon.kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Audi responded

I appreciate you taking the time to bring this to my attention, Sharon. I'm sorry to hear that we seem to have two different names for you in our system and that you received service coupons after your service was completed. At your convenience, please reach out to me at 916 480-2829 so that I can look into this for you. Thank you for your time, Scott Bunker, Service Manager

September 22, 2023

The service reps are always courteous and efficient. They do not hedge with bad news but seem to honestly advise if the work is critical or can wait. I appreciate that. The last time I was there a cou More

by gumbo03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Niello Audi responded

We cannot thank you enough for your feedback! So glad to know that you appreciate our service team's honesty and efficiency. We appreciate you letting us know that you had to wait 10 minutes to pay during your recent service. We will make sure to share this feedback with our team and hope to get you processed much more quickly next time. Thank you!

September 21, 2023

Very clean. Great service. Will go back for needed service. Was able to get me in at last minute. More

by SHARON.GRETLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Niello Audi responded

Thank you for taking the time to review your recent service visit to Niello Audi, Sharon! We're thrilled that our team was able to get you in last minute and that you plan on working with us for needed service in the future. Based on what you've shared, it seems like our team provided you with great service, however I noticed that you gave us 1-star in your review. If this was intentional, please reach out to me at 916 480-2829 so that I can learn more about your experience and help in any way I can. If this was an accident, I was wondering if you might consider updating your star-rating to one that better reflects your recent visit. Thank you, Scott Bunker, Service Manager

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