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Niello Audi - Service Center

Sacramento, CA

4.8
336 Reviews

336 Reviews of Niello Audi - Service Center

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December 28, 2023

Only dealership where I buy my vehicles from. Service is spectacular could improve on loaner availability. More

by erndog0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Niello Audi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 28, 2023

James is very professional and helpful. He took care of all the problems on that day. More

by draffanahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Niello Audi responded

Thank you for the five-star rating for our service department! Please don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 27, 2023

Everyone was friendly, professional, personable,knowledgeable and helpful. I am in the Elk Grove area but drive out of my way to go the Niello Audi, Sacramento! More

by CYNSIMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Niello Audi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 24, 2023

James French is very personable and communicates well. I was informed of all progress and received timely explanations. More

by FUNDCTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Niello Audi responded

Thank you so much for your kind words for James, and for taking the time to leave us this wonderful feedback! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 23, 2023

My car oil change light is on two days after, not sure what they did More

by XIEHITSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Niello Audi responded

Thank you for this feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 20, 2023

Employees are always attentive and professional. Facility is overall clean to include the outside of the building and the restroom. More

by sherrydjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team, Sherry. We're glad to hear we delivered such a great experience! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 20, 2023

They were very helpful and answered all questions I had. They also gave me a lift to a local golf course so I could get something to eat. More

by larry.rojo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Niello Audi responded

It has been a pleasure serving you, Larry. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 17, 2023

Great please to have your Audi serviced! James French is awesome at listening to all your car needs. More

by JGOMEZ1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Niello Audi responded

We are very happy to have provided you with such a positive experience! James and our team sincerely value your business and look forward to your next visit. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 12, 2023

The Service Department is top notch! Omead is very helpful, thorough and considerate. I highly recommend Omead and Niello! More

by benandrovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Niello Audi responded

Thanks, Ben, for sharing about your experience with Omead and our team here at Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 12, 2023

Dain is always helpful, I always ask for him because I know I will get excellent service and great advice! More

by alexpatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Niello Audi responded

Alex, it's great to hear that Dain was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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