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Niello Audi

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
702 Reviews
Welcome to Niello Audi Niello Audi in Sacramento, CA serves the Sacramento valley, including Roseville, Folsom, Elk Grove, and Reno. We have a wide selection of new Audi, certified preowned Audi, and high-line, luxury preowned cars in stock. Niello also provides expert, factory-trained service for your Audi as well as a well-stocked selection of parts and accessories. We know that you have high expectations and as a Niello dealer our commitment is to provide our customers exceptional service and unyielding integrity. Allow us to demonstrate our commitment to you!
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2350 Auburn Blvd

Sacramento, CA

95821

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Showing 702 reviews

August 02, 2023

A very organized and efficient team of people that know and do their jobs in a very friendly atmosphere. I highly recommend both the service team and Cain Carter in sales. More

by DICKDALPINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thank you for the kind words, Dick. We always strive to provide great service in every department, so it's wonderful to hear that both Cain and the service team have made your experiences at Niello Audi enjoyable. We look forward to your next visit!

August 02, 2023

Really satisfied with your dealership. Dain is the best. He knows my car well and does a good job getting it serviced. Thank you for the great service. More

by jim.naokodelker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

This is what we love to hear, Jim! Dain is an awesome member of our team and we're thrilled to hear that you've enjoyed working with him, too. See you again next time!

August 02, 2023

I moved to the Sacramento area in the last year and was looking for a dealership I could trust. Niello has met my expectations! In particular, Dan Bryant was been an outstanding support person! More

by Russell Singleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thank you so much for choosing Niello Audi, Russell! We know it can be a struggle to find a new service shop, so we're thrilled that Dain made your experience a great one. Our team is here for you whenever you need us next!

August 01, 2023

Eric is always on top of everything! His knowledge on warranties and questions we’ve had are always answered there or he’ll find it and give us a call. More

by Valerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Niello Audi responded

Thank you for the great review, Valerie! It's great to know that Erik always provides exceptional service for you and your vehicle. Please don't hesitate to reach out if any additional questions arise!

July 31, 2023

Work was done as needed nothing more that wasn't needed and it was done correctly More

by COACHHOY.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

This is what we love to hear. Thank you for choosing Niello Audi!

July 31, 2023

Great customer service received from Dain. Also from Cain when I purchased my car from him. More

by JEANRITCHIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Audi responded

It's great to know that Dain made your recent service visit a 5-star experience! We will make sure that Dain and Cain both know that you appreciate their great work. See you next time!

July 31, 2023

The service reps at Niello are curious and professional. I would recommend the Niello Service Center. More

by MATT@LUNIABLUE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

We appreciate the recommendation and your review, Matt. Thank you for choosing Niello Audi for all of your service needs!

July 31, 2023

James French (Service Advisor) was very professional and respected my time. My sunroof needed replacement (squeaking/rattling) under warranty and he worked with the Niello Audi service team to ensure the j More

by VH
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

VH, It's wonderful to hear that James made your recent sunroof replacement a 5-star experience. We will make sure to let him know that you appreciated his work and look forward to working with you again in the future!

July 28, 2023

Dealership is efficient and Eric Carr is my guy. Always super helpful and goes the extra mile. More

by jz1532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

Niello Audi responded

Isn't Eric wonderful? We're truly lucky to have him on our team here in Sacramento and it's great to know that he always goes the extra mile for you.

Aug 03, 2023 -

jz1532 responded

Eric is awesome and a pleasure to work with. Great sense of humor and easy going attitude, all whilst getting stuff done expeditiously.

July 27, 2023

Cracks in my front brake rotors due to warping and worn brake pads were not detected when I originally brought the vehicle in to replace the bushings. I then had to bring the vehicle back in to take care More

by MXRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Carr
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Niello Audi responded

MXRIOS, Thank you for your feedback. I understand your frustration with having to bring your vehicle back to our service department and for that, I apologize. Unfortunately, driving with torn bushings can sometimes mask the feel of brake vibration as the suspension has much more play with torn bushings. I’m happy to hear our service team was able to inspect your vehicle at no charge when you brought it back and make the recommendation to replace your front brake rotors. At Niello Audi, we value your business and hope to see you again in the future. Thank you, Scott Bunker, Service Manager

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