Niello Audi

Thank you Cain Carter and Niello Audi My wife and I recently purchased out second Audi Q7. We have purchased from this dealership before and both experiences were absolutely fantastic! Cai My wife and I recently purchased out second Audi Q7. We have purchased from this dealership before and both experiences were absolutely fantastic! Cain Carter is the best most decent and customer centric salesperson I have ever bought a car from. He has a can-do attitude and is the absolute best! Also, the service is top shelf at this dealership. Scott Bunker is the best service technician I have ever worked with. My wife and I trust him as he is always concerned about our bottom line when advising us on the best course of action. In the parts department Isaac is very organized and communicative on the best options that will work for us. Thank you all so continuing to earn our business!!!! More

The team at Niello Audi are the "bomb diggity"! I worked with the Internet Sales division to buy my new A3 Cab and they were simply AWESOME! Shout out to Phillip and Kyle for their SUPERB CUSTOMER I worked with the Internet Sales division to buy my new A3 Cab and they were simply AWESOME! Shout out to Phillip and Kyle for their SUPERB CUSTOMER SERVICE and QUICK FOLLOW-THROUGH for a seamless experience! These guys tag teamed to help me out when one of them was not available, and it was seamless for me - excellent service from start to finish! Oh - let me not forget to mention that I went to Sacramento from Los Angeles to purchase this car because it was the only one in the state built exactly how I wanted it and the team at Niello Audi made it worth the trip! Thanks guys and Nicole too in finance of course! You're the BEST! LOVIN MY BEAUTIFUL AND "FANCY" A3 CAB! LC in LA! :) More

Very Happy Raz and Todd both work with on the car we wanted, These guys were professional and extremely help full, I never felt they were trying to "sell" us any Raz and Todd both work with on the car we wanted, These guys were professional and extremely help full, I never felt they were trying to "sell" us anything; they were there to help us buy the car right for us. It was awesome working with them, they are highly recommended. More

Another excellent Niello experience From my husband: Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a brok From my husband: Let me start by saying that I really deeply dislike the traditional car-buying experience. In the past, I’ve worked with a broker so I didn’t have to go to a dealership. Unfortunately the last vehicle I wanted to buy was rare enough that the transaction had to happen through a dealership. My wife has bought her last four vehicles through the Niello dealerships and has told me how amazing the experience was for years. I am now a convert to the Niello experience because of Raz at Niello Audi. Raz is a true Audi lover, which makes him the ideal person to sell them. He was able to demonstrate what the RS5 can do from a place of true understanding, rather than just being a salesman giving me a pitch. He is clearly an Audi fan, which makes him the ideal person to shepherd new buyers through the process. The financing process was smooth and easy with Nicole and everyone stayed late to let us finish up, get the car detailed, and show me the ins and outs of the car. I especially appreciate Niello’s “second delivery” process, which takes into the account that trying to learn everything about the car the day you buy it is unreasonable. You come back a few weeks later and they give you a more in depth introduction to all of the systems; it also gives you the opportunity to ask any questions that have come up during your first few weeks of driving the car. Thank you Raz and thank you Niello for redefining the car buying experience. More

Exceptional Experience at Niello Audi I bought my CPO Audi S5 from Stan Barney and Niello Audi, and wanted to give a shout out to both Stan and Niello. I avoided buying a new car for seve I bought my CPO Audi S5 from Stan Barney and Niello Audi, and wanted to give a shout out to both Stan and Niello. I avoided buying a new car for several years because previous dealership experiences were painful, with long waits and lots of games. Stan and Niello have completely changed my view of the car buying experience. Stan was incredibly friendly, knowledgable and patient from the first time I stopped in to test drive the car and I bought it several weeks later. I never felt any pressure with Stan -- the relationship was more like having a trusted advisor or friend help me make the decision that was right for me. The buying experience was so simple - four texts negotiated a fair price on a Friday night and it took about an hour on Saturday morning to buy the car! It actually took longer for Stan to deliver the car to my wife and me after we signed the papers! Kudos also to Nicole in Finance. I have since had two service appointments, and my experience with David and Eric and the rest of the Service staff has been just as exceptional. I should also add that the dealership itself is beautiful and impeccably maintained and everyone is also friendly and helpful. The Niello folks have all the big stuff and details nailed down. Bottom line, this is my first Audi and the first German car I have owned since 1989, but after this experience I am a dedicated Audi owner and Niello fan. When the time comes to replace my S5, I will be driving straight into Niello and asking for Stan Barney! Thanks Stan and everyone at Niello for a fantastic experience! More

Doesn't care customer services I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer I scheduled routine services at this dealer through their web site recently. As the web site stated that free shuttle services provided for customer within 40 miles from the dealer location, booking of the shuttle services was also placed. On scheduled date, after check in, we were declined to have the shuttle services as the destination was 23 miles away and was considered too far. That obviously mismatches what web site stated and deceives customers. This dealer doesn't care customer's need and concerns. More

My experience with the purchase of an Audi A3 on March 17, 2 Thus far my experience with Niello Audi, is mainly limited to the point of purchase. Kyle Reid was the salesperson that helped us with the whole tran Thus far my experience with Niello Audi, is mainly limited to the point of purchase. Kyle Reid was the salesperson that helped us with the whole transaction, he was very courteous and helpful. As the transaction progressed Bob Nelson the sales manager joined us, a very worm and pleasant person. From that point on we were sold on the A3, the new member of the Audi Family. As for the car service, if it reflects the first impression we should not have any problem. Sincerely, Jean L. & Jeannine Matocq More

my car is audi a6 2012 has a salvage title. I need to reprogram my new interface Gateway on the car, and i found that only audi dealers can do it(special PIN required). I made an appointment and explain reprogram my new interface Gateway on the car, and i found that only audi dealers can do it(special PIN required). I made an appointment and explaining everything what happened with the car. When i brought the car to the Niello dealership they told me that they don't deal with salvage cars and send me to another audi dealer who told me the same thing. I know that should be solution from this situation, but i just want to point that i received absolutely unprofessional service from tech guys in Niello Audi dealership. More

This is my 4th car purchased from Niello Audi since 2002. Niello Audi continues to exceed all of my expectations. I was in a pinch as I was transitioning jobs and my past car was owned through my former emp Niello Audi continues to exceed all of my expectations. I was in a pinch as I was transitioning jobs and my past car was owned through my former employer. Rob Davis was able to locate, negotiate, and provide me with an exceptional offer out the door. I was at the Dealership for less than an hour and was able to sign all of the paper work and drive off the lot with an extraordinary white glove service experience. I will continue to refer and purchase our families vehicles through Niello Audi More