Niello Audi

James is very professional and helpful. He took care of all the problems on that day. He took care of all the problems on that day. More

Everyone was friendly, professional, personable,knowledgeable and helpful. I am in the Elk Grove area but drive out of my way to go the Niello Audi, Sacramento! personable,knowledgeable and helpful. I am in the Elk Grove area but drive out of my way to go the Niello Audi, Sacramento! More

Really pushy on the extra warranties for tires/wheels and windshield. Wore us down after waiting for hours to get the final paperwork. Kept reducing the price until "it's only $18/mo more to the payment" and windshield. Wore us down after waiting for hours to get the final paperwork. Kept reducing the price until "it's only $18/mo more to the payment" and I walked out paying 3000$ for a product that I didn't want. I wish they would've taken no the first 4 times I said it. More

James French is very personable and communicates well. I was informed of all progress and received timely explanations. I was informed of all progress and received timely explanations. More

My car oil change light is on two days after, not sure what they did what they did More

Employees are always attentive and professional. Facility is overall clean to include the outside of the building and the restroom. Facility is overall clean to include the outside of the building and the restroom. More

They were very helpful and answered all questions I had. They also gave me a lift to a local golf course so I could get something to eat. They also gave me a lift to a local golf course so I could get something to eat. More

Great please to have your Audi serviced! James French is awesome at listening to all your car needs. James French is awesome at listening to all your car needs. More

First and foremost our salesman Christian was fantastic. 10/10. He didn’t pressure us in any way and he had a wealth of knowledge about the cars. We absolutely love dealing with him. We went to Neillo 10/10. He didn’t pressure us in any way and he had a wealth of knowledge about the cars. We absolutely love dealing with him. We went to Neillo Audi to purchase a new car after our previous Audi was totaled in a collision. We found a used Etron listed online at around $41,000 which was right at our price point. When it came time to discuss the price, our helpful salesman Christian brought out a piece of paper with a price breakdown. I was shocked to see the grand total being over $50,000. We thought there was no way taxes and fees would cost that much. As we looked closer we saw there was about a $5,000 charge for a GPS tracker, key tracker and key replacement service which is something we did not need. We told Christian that we didn’t want any of that. He went and re-adjusted the price however there was still a charge of about $2,000 for the GPS tracker. Christian informed me that since it had already been purchased and installed by the dealer that it could not be removed. After some back and forth regarding the GPS tracker, I asked Christian what services he could include to help offset the cost of the GPS tracker (tire rotations, car washes, etc). He said that since the service center was separate from the dealership there was nothing he could offer. I began looking at my phone for other Etrons in the area however none had as low of miles as this one. I will not be buying another vehicle from Niello as long as they continue to force customers to pay for a dealer add on. Fun fact: if the dealer has the ability to install something then they have the ability to remove it. More

Cain was fantastic. Unfortunately the managers got pulled in and it was a less than pleasant negotiation Unfortunately the managers got pulled in and it was a less than pleasant negotiation More