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Niello Audi

Sacramento, CA

4.7
566 Reviews
Welcome to Niello Audi Niello Audi in Sacramento, CA serves the Sacramento valley, including Roseville, Folsom, Elk Grove, and Reno. We have a wide selection of new Audi, certified preowned Audi, and high-line, luxury preowned cars in stock. Niello also provides expert, factory-trained service for your Audi as well as a well-stocked selection of parts and accessories. We know that you have high expectations and as a Niello dealer our commitment is to provide our customers exceptional service and unyielding integrity. Allow us to demonstrate our commitment to you!
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2350 Auburn Blvd

Sacramento, CA

95821

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Showing 566 reviews

July 12, 2024

Aggressive, unknowledgable salespeople. Could not show me anything that pertains to the functions of the car. Never received a copy of my paperwork when I left which I believe is illegal. W More

by SNS646
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chong, j
Jul 12, 2024 -

Niello Audi responded

Thank you for brining this to our attention. I have tried to match your profile name to a customer record but I've been unsuccessful. If you are willing, I would value the opportunity to learn more about your visit and do what I can to provide you with a more positive experience with our dealership. At your convenience, I can be reached at 916-890-2253 and look forward to hearing from you. Thank you, Andrew Lyon, General Sales Manager

July 11, 2024

Everyone was welcoming. James had great communication when letting me know the status of my car More

by ashleelanders0709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Niello Audi responded

Ashlee, Thank you for your very kind review. James and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

July 06, 2024

This dealership was amazing! The people that work here are very attentive to every detail or need I had. The store itself is very clean which interested me even more in browsing More

by TAYLORABREU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Thetford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jaffe
Jul 08, 2024 -

Niello Audi responded

Taylor, It's great to hear that Aaron, Mark, and our team able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

July 05, 2024

This is my 3rd Audi - 2nd working with Cain. Will always work with Cain on future purchases. More

by KAYE91205
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse in the Leasing Dept - EXCELLENT
Jul 05, 2024 -

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cain and our team, and we look forward to working with you again. Aaron Thetford General Manager athetford@niello.com

July 05, 2024

I went to the dealership on May 28th for some routine maintenance and an oil change. On top of the scheduled maintenance, I explained to the service writer that my 2019 Q7’s USB ports were not functioni More

by stevenrudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacqueline Westlake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Niello Audi responded

Steven, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

July 05, 2024

The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add More

by TINAMURRAY320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dianne Ponce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Tracy
Jul 08, 2024 -

Niello Audi responded

We're sorry to hear about your experience, Tina, and we'd love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Aaron Thetford General Manager athetford@niello.com

July 02, 2024

Tatiana made my service visit easy and painless. Even with their system down they made it happen. More

by CA_8114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana
Jul 02, 2024 -

Niello Audi responded

Thank you for your very kind review. Tatiana and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

July 01, 2024

I’m always greeted with professional curiously Dain Bryant is always very professional and kind More

by DAWNETTE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad Dain is always able to help, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

June 27, 2024

Niello has always been polite and caring on how they treat customers. They do what is in the customers interest before the company. More

by GARYJOHN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cain Carter in sales
Jun 28, 2024 -

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

June 26, 2024

I have leased a couple of cars with Cain. His professionalism and customer service are exemplary. More

by YASINI
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony (Car pickup/drop off)
Jun 26, 2024 -

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Cain delivered such a great experience! Aaron Thetford General Manager athetford@niello.com

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