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Niello Audi

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.7
543 Reviews
Welcome to Niello Audi Niello Audi in Sacramento, CA serves the Sacramento valley, including Roseville, Folsom, Elk Grove, and Reno. We have a wide selection of new Audi, certified preowned Audi, and high-line, luxury preowned cars in stock. Niello also provides expert, factory-trained service for your Audi as well as a well-stocked selection of parts and accessories. We know that you have high expectations and as a Niello dealer our commitment is to provide our customers exceptional service and unyielding integrity. Allow us to demonstrate our commitment to you!
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2350 Auburn Blvd

Sacramento, CA

95821

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Showing 543 reviews

June 21, 2024

Polite, prompt, and professional - James kept me informed and respected my time during the 4 day process of getting my car serviced under warranty. He restored my decision to continue to come to Niello after More

by cstangl01
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2024 -

Niello Audi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

June 21, 2024

Great place to do business. Everyone seems to really care about me and my car. More

by unkeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2024 -

Niello Audi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

June 19, 2024

We’ve worked with Dain for many years and is excellent. Always cheerful, listens carefully, clear with solutions. Would never take our car any place but Neillo. More

by JOHNCOX3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Niello Audi responded

Thank you, John, for sharing about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

June 17, 2024

Great customer service- I really enjoyed the experience. The follow up with nice as I was limited on time. More

by WING.WATSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe from sales, Brandon Flynn
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Jun 18, 2024 -

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. Brandon, Joe, and our team appreciate your business and hope to see you again soon! Aaron Thetford General Manager athetford@niello.com

June 16, 2024

Diane was a great communicator and listened to what I needed. My trade in was priced fairly. The Audi GT is wonderful. More

by TIMMAYSD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Tracy
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Jun 17, 2024 -

Niello Audi responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Aaron Thetford General Manager athetford@niello.com

June 16, 2024

Great sales staff. Negotiator was problematic; didn’t know the product he was negotiating! That said, I would use my sales rep again. More

by JAPOLAGRUTO
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jun 17, 2024 -

Niello Audi responded

Thank you for this feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

June 14, 2024

Andrew and Cain were wonderful! The finance person we worked with was wonderful as well. More

by LDEMARCO0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Ibanez
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Jun 17, 2024 -

Niello Audi responded

We are so glad that we had the opportunity to work with you, and that Andrew and Cain could make this a top-notch experience. We look forward to continuing to serve you in the future! Aaron Thetford General Manager athetford@niello.com

June 12, 2024

Dianne was very good, she is a calming, attentive and genuine. The dealership was more than helpful with a warning light for the engine. Impressed with the solution to the problem. More

by MJVANCE55
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Lyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Niello Audi responded

Thank you for your business and this review. We're happy to hear that Dianne and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Aaron Thetford General Manager athetford@niello.com

June 10, 2024

Cain was super helpful. Made a clear deal with no pressure or unnecessary sales tactics. Always responsive. Assisted me tremendously with delivery of my new Q4 e-tron (which More

by kbperlmutter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cain Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Niello Audi responded

We are very happy to hear Cain provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new Q4 e-tron! Aaron Thetford General Manager athetford@niello.com

June 10, 2024

Dianne was very cordial, professional and genuine. Getting out of finance was a slow and painful process in having to deal with upselling the vehicle on warranties, coatings, service plans, etc. It w More

by MARCELOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dianne Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Lyon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

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