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313 Reviews of Niello Acura - Service Center
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June 27, 2023
Easy to schedule the appointment, friendly and competent service rep (Josh) and prompt service. Couldn't be better. service rep (Josh) and prompt service. Couldn't be better. More
by GJODELL
Verified CustomerEmployees Worked With
June 27, 2023
Great service and helpful team made the experience. I appreciate the efforts to keep me informed on the progress I appreciate the efforts to keep me informed on the progress More
by badudgeon
Employees Worked With
June 26, 2023
Niello is always great! Joshua got me in and out fast! I so appreciate how clean my car is when I get it back from each service. Everyone is always so kind and professiona Joshua got me in and out fast! I so appreciate how clean my car is when I get it back from each service. Everyone is always so kind and professional! Thank you all, and especially Joshua! More
by JEXSA04
Employees Worked With
June 26, 2023
Gary was great and personable. The wait time wasn’t too bad. However, this time and the last time I brought my car in they were unable to wash it. I understand it’s a nice added se The wait time wasn’t too bad. However, this time and the last time I brought my car in they were unable to wash it. I understand it’s a nice added service. But I will not accept the quick quack car wash vouchers as I do not like their car wash. More
by JLAGG2MUCH
Employees Worked With
June 25, 2023
They were great took the car right in got it back sooner than I expected all washed and vacuumed, for less than I expected than I expected all washed and vacuumed, for less than I expected More
by DAVEWANAMAKER
Employees Worked With
June 25, 2023
Mike Lyman provided great service. Attentive and detailed during the service overview. We were satisfied Attentive and detailed during the service overview. We were satisfied More
by AALEZEAU
Employees Worked With
June 25, 2023
We usually get great service from Niello, but this time, it wasn't so great. After getting an oil change/routine inspection and buying over a thousand dollars of new tires, they weren't installed correctly it wasn't so great. After getting an oil change/routine inspection and buying over a thousand dollars of new tires, they weren't installed correctly (something to do with the valve stem sensor) and I had a flat tire the next morning. Very frustrating, since I had a day full of plans. I wasn't sure we'd even be able to drive it back to the dealership, but my husband pumped it up, then crossed his fingers he'd make it back to Niello. A very nice tech named Brian figured out what was done wrong and fixed it, checking all 4 tires; but it was another half day at the dealership for something that should have been done right in the first place. More
by AMITCHEL
Employees Worked With
Tire tech Brian
June 24, 2023
With the several emails sent for a service appointment, follow-up on confirming the appointment, checking to see how the appointment was, and even a one-page copy of the receipt sent by email (with no deta follow-up on confirming the appointment, checking to see how the appointment was, and even a one-page copy of the receipt sent by email (with no detail at all), why not automatically follow with an email copy of the full service receipt. That would be very helpful, as many people save things electronically these days (or want paper and a PDF). I always have to ask for one later or scan it myself. I couldn't find a way to access it on the website either, which would be fine, I'd be glad to pull a copy that way myself. Thank you! All else was great. More
by sylviadoyle99
Employees Worked With
