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313 Reviews of Niello Acura - Service Center
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July 02, 2023
We have had Mr. Smedstad since 2011 and he is the absolute best. The top of the heap. Smedstad since 2011 and he is the absolute best. The top of the heap. More
by SAMUELSANDERS
Verified CustomerEmployees Worked With
July 02, 2023
Excellent service and appreciate the car wash; really like the service people and the snacks in waiting area are a bonus. like the service people and the snacks in waiting area are a bonus. More
by cvonso
Employees Worked With
July 02, 2023
Always get great service when I have to bring my car in to get serviced to get serviced More
by CHERYL5858
Employees Worked With
July 02, 2023
Excellent support and service provided by Mike Lyman. He was helpful and kind as well as took extra time to explain the work done on my car. Mike also printed images of the parts replaced and thoroughly He was helpful and kind as well as took extra time to explain the work done on my car. Mike also printed images of the parts replaced and thoroughly explained the repairs and how each part works together. Thank you Mike! Oh! And there was even a fresh water bottle in my car after the completed service which was such a nice touch :) Kind regards, Shelley Nicoletti More
by peristudio
Employees Worked With
July 02, 2023
Top notch in all areas. The text updates of service progress are useful. I value an included carwash. The text updates of service progress are useful. I value an included carwash. More
by g-d1976
Employees Worked With
July 01, 2023
Staff in service department is awesome! Everyone is nice and helpful. Your use of technology is amazing. I enjoy seeing my car on the lift by video and having the mechanic walk me through t Everyone is nice and helpful. Your use of technology is amazing. I enjoy seeing my car on the lift by video and having the mechanic walk me through the inspection. It helps me trust the process. The use of email and texts is also great! Long time customer but this time I got my first loaner vehicle. Very great! Got me a chance to test a car I'm thinking of buying. Went back and saw Jonathan Martinez in sales to talk about car differences. He was nice and helpful. More
by williamwann
Employees Worked With
Other Employees :
The woman who got me the loaner vehicle. I didn't get her name. 5 Stars., Chris Logan
July 01, 2023
Chris Logan from the service department was GREAT. He fully explained how the problem with the AC would be diagnosed, what procedures would be done to correct the problem, and the range of charges I c He fully explained how the problem with the AC would be diagnosed, what procedures would be done to correct the problem, and the range of charges I could anticipate. In addition the time frame from start to finish was clearly indicated, Other routine maintenances were discussed and also done in a timely manner. After the work was completed Chris thoroughly went through pages of the report showing the good things, the no bass and the no uglies. Yeah! He even assisted me in re-selecting my favorite radio stations! Super guy and a pleasure to work with. Another gentleman seated in front of the waiting room helped me with the coffee machine (it wasn’t working). Many thanks to him, too. Even though he said “I don’t even drink coffee.” He has special skills, give him a raise!! More
by JRPEILA1941
Employees Worked With
Chris Logan
July 01, 2023
Mike took the lead in resolving an electrical issue on my new MDX. All functioning well. new MDX. All functioning well. More
by MCIOC
Employees Worked With
July 01, 2023
My advisor was very helpful and explained everything about the issue and provided the best service possible. about the issue and provided the best service possible. More
by orkidehgn
June 30, 2023
Gary Smedstad was very helpful in assisting me with the repairs and maintenance needed on my Acura MDX. He was patient and thorough in explaining to me the work that needed to be done and assisted me in g repairs and maintenance needed on my Acura MDX. He was patient and thorough in explaining to me the work that needed to be done and assisted me in getting a rental car during the service. He communicated frequently about the progress of my service and even assisted with an after hours pick up to accommodate my work schedule. I have worked with him for years and have always gotten this level of quality, consistent service. Thank you Gary and team! More
by SHERRIEMARLETTE
Employees Worked With
