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Niello Acura - Service Center

Roseville, CA

4.9
313 Reviews

313 Reviews of Niello Acura - Service Center

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July 06, 2023

It took more than 3 hrs to remove the hard water spot on a brand new vehicle. Also, they forgot to remove stains on the side mirrors so anyway I will have to spend money to buy the remover gel since I can’t More

by NAKULMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy, Jimmy
July 05, 2023

Greeted upon arrival, Checked in timely. Service explained and progress was informed. Waiting area was comfortable with yummy snacks and beverages. Check out was simple. Complimentary car More

by PAR-TEE-GIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greeter
Jul 12, 2023 -

Niello Acura responded

This is what we love to hear! Thank you for the 5-star review and for trusting us to care for your vehicle. Our team is here for you whenever you need us next.

July 04, 2023

Getting an appointment over the phone was hard I left 2 messages with no return call. I had to drive to dealership to be put on schedule. But the service was excellent when I arrived from beggining to end. More

by tmosqueda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Penrose
July 03, 2023

Spencer was great with taking care of everything I needed in my car. He made me feel very comfortable and explained everything so well. I spent a lot of money on the repairs which would have given me so much More

by tmacugay530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Penrose
Jul 07, 2023 -

Niello Acura responded

Spencer is truly an all-star on our team here in Roseville and we're glad to know that he took such great care of you and your car during your recent service visit. We will make sure to pass your kind words along to Spencer and look forward to working with you again in the future!

July 03, 2023

The dealership always provides excellent customer service. The service area waiting room is very nice and comfortable. The new Video recordings of the services that are actually being done is a nice More

by TANNAMERIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
July 03, 2023

Customer service is superb. They send you a text to inform you of the status of the car while it’s maintained. The waiting area is fully stocked & clean. I have nothing negative More

by LAKHNOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2023

Exceptional service. Brian was very accommodating. My car was serviced in a very timely manner. More

by Mercedes Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2023

Excellent customer service by Brian. I normally don’t provide feedback but I do believe he deserves good feedback. Unlike my previous advisor which asked me to give him good feedback. More

by jtuzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2023

Clean, fast and great customer service from Spencer. In and out for b1 in 90 minutes More

by jaye4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
July 02, 2023

Excellent service and very nice people. I’ve always enjoyed the kind services of Neilo Roseville More

by NAVEENSMAHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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