Niello Acura - Service Center

Mike has been available every time we stopped in or called. He is friendly and knowledgeable on the car. Calls with updates on how the car is going in the shop. If you need anything done. Ask for Mike called. He is friendly and knowledgeable on the car. Calls with updates on how the car is going in the shop. If you need anything done. Ask for Mike in Service. More

I purchased a used 2005 Acura RL almost 8 months ago from this dealership with brand new tires. When I had a problem this morning with one of the tires (my fault), they went the extra mile in taking care of this dealership with brand new tires. When I had a problem this morning with one of the tires (my fault), they went the extra mile in taking care of me. It is hard to find this level of customer service at most businesses today. Keep up the good work, Niello! More

I had a major service with a belt replacement. The belts might have been overtightened? but I have very high mileage on my car (360,000 at the time of writting) regardless I snapped a belt on the way home ( might have been overtightened? but I have very high mileage on my car (360,000 at the time of writting) regardless I snapped a belt on the way home (the A/C belt). I called the dealer and talked with Larry the service manager, he offered to have a technician drive 60 miles to my place of work the next morning to fix it, exceptional service. Turns out it was a bearing in the pulley that died this caused the belt to snap. Niello took care of the belt issue and let me use a loaner, everything was no charge. I am very happy with Niello Acura and am planning to buy a new TL from them in the spring. More