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This rating includes all service center reviews, with more weight given to recent reviews.
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313 Reviews of Niello Acura - Service Center
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May 20, 2023
I’m very disappointed with how this dealership has gone. When we first bought our car things were much better. You could get a loaner car if you needed it no matter how long they thought they would take to When we first bought our car things were much better. You could get a loaner car if you needed it no matter how long they thought they would take to complete yours. I feel like the curtesy has been lowered. The people are nice and the work is good, I just feel like they don’t care about my time. The service advisor was kind and attentive, but I had to wait 2 hours instead of taking care of my own stuff. I’m obviously frustrated. More
by randa.king77
Verified CustomerEmployees Worked With
May 20, 2023
The service was excellent, I had a pleasant experience at Niello Acura during the service Niello Acura during the service More
by agusmireles
Employees Worked With
May 20, 2023
Informative, helpful, and efficient. Great customer service. Happy to have the visit go so smoothly. Great customer service. Happy to have the visit go so smoothly. More
by brettracine
Employees Worked With
May 20, 2023
Very friendly and professional. The service advisors Talk to you with honesty and make sure you are happy before leaving. Mike Lyman was our service advisor. Also, bud the Shop The service advisors Talk to you with honesty and make sure you are happy before leaving. Mike Lyman was our service advisor. Also, bud the Shop Foreman was very upfront and helpful on explaining the problem I had with my RDX. Overall me and my wife have had a wonderful experience with Niello Acura. More
by NALDOGRC89
May 20, 2023
Niello Acura has a great set of teams that provides great service. Overall ratings five star! service. Overall ratings five star! More
by STEVESCOMPUTERS916
Employees Worked With
Other Employees :
Chris Logan, Spencer Penrose
May 20, 2023
One if the best dealerships I have ever been to. Josh Gustafson Jr is my service advisor. Friendly, courteous, and knowledgeable. A real nice guy. Chandra Rosales although no longer my servic Josh Gustafson Jr is my service advisor. Friendly, courteous, and knowledgeable. A real nice guy. Chandra Rosales although no longer my service advisor is also excellent in courtesy, professional and knowledgeable. I would also like to put in a good word for Chad in parts. I needed wiper blades and after purchasing them he put them on for me. I have a 2005 Acura TL that I bought in 2006. What a great car, I will always get my Acura serviced at Niello Acura in Roseville. . Thank you always for the great customer service and quality service. Sincerely, George Lapane Lincoln,CA More
by LAPANEG
Employees Worked With
Other Employees :
Chad in Parts Department, Chris Logan, Spencer Penrose
May 20, 2023
Front & back brakes rrplacrd. No problem now. I don’t have anything else to add. Enough said. No problem now. I don’t have anything else to add. Enough said. More
by jmurray0711
Employees Worked With
Other Employees :
Chris Logan, Spencer Penrose
May 19, 2023
Great service with fair and competitive prices. Robert is the best and always ensure my cars service needs are taken care of. Robert is the best and always ensure my cars service needs are taken care of. More
by refmarks
Employees Worked With
May 19, 2023
Robert was very professional and helpful he went out of his way to make things right for my visit his way to make things right for my visit More
by MROSA90
Employees Worked With
