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Niello Acura - Service Center

Roseville, CA

4.9
313 Reviews

313 Reviews of Niello Acura - Service Center

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May 23, 2023

Superior quality. Had me in and out super fast. Chris Logan great advisor. Will return . More

by CRUTHNESEJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
May 23, 2023

Great customer Service! Robert, my service advisor, was very helpful and kept me update on the status of my car though out the day. Everyone is always very friend here. More

by jacob73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

The service staff that checks us in are always very curious and friendly. We were greeted immediately. More

by TJ2U4HOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandra Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

I had a great experience as usual at Niello Acura. They are honest and efficient in diagnosing and fixing any issues with my vehicle More

by MCFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

Amazing folks! Genuinely care about making you happy and getting you the car in the color-way you want. More

by CHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pizziferro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Towle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Valverde
May 22, 2023

Convenient and accommodating, I was able to schedule a service for the same day as requested. Our service representative was pleasant and helpful! More

by jane.ruhtz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023

Service advisor Chris. He accommodated my schedule and also made sure he was clear about my concerns with the vehicle. More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Reading
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro, Chris Logan
May 20, 2023

Service was good. Except I did not get a call before closing at 5:00 that my car was ready. At 4:30, it was still being worked on. I did get a call the following morni More

by marcia_true
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Niello Acura responded

Thank you for taking the time to review your recent service appointment at Niello Acura, Marcia! We apologize that you did not get a call that your vehicle was ready until the following morning. We have gone ahead and shared this feedback with our service team, but if you have any questions or concerns, please do not hesitate to reach out to us. See you next time!

May 20, 2023

They were very responsive and got me on my way very quickly. Very courteous and respectful as well. More

by MSHERWOOD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023

Very easy to work with and very kind people always there to help you with anything More

by ALREICH46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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