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313 Reviews of Niello Acura - Service Center
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May 30, 2023
Robert Gutshall was the service writer I worked with. He came out to my car and asked if I had someone I was working with, I did not. I did not wait for my car to be serviced, so he texted me on the pr He came out to my car and asked if I had someone I was working with, I did not. I did not wait for my car to be serviced, so he texted me on the progress and explained everything. I declined some of the suggested services and he didn't make me feel that I was wrong in doing so, yeah. Robert was very nice and knowledgeable. More
by klpw1
Verified CustomerEmployees Worked With
May 29, 2023
Robert was helpful as always. He will always get a 5 star from me. He gave me timely updates on the progress of my service. He will always get a 5 star from me. He gave me timely updates on the progress of my service. More
by rsblackwell102
Employees Worked With
May 29, 2023
Great customer service and very knowledgeable and explained the potcess very well. Nice waiting room too! explained the potcess very well. Nice waiting room too! More
by mdsimmonstravel
Employees Worked With
May 29, 2023
It's fast and easy to schedule an appointment. Prompt, friendly service plus a thorough car wash. Thank you! Prompt, friendly service plus a thorough car wash. Thank you! More
by JENNIFER.MCCARL
Employees Worked With
May 29, 2023
The drop off and service went smooth. Only minor issue was not receiving a reply when I inquired, via text, about the status of my car later in the day. Showed up around 4:30 to my car be Only minor issue was not receiving a reply when I inquired, via text, about the status of my car later in the day. Showed up around 4:30 to my car being complete and the Niello Acura staff working diligently to get everything completed and closed up on time. More
by HOUGHJO83
Employees Worked With
Other Employees :
Didn't catch the young guy's name that greeted me outside, but he was polite and helpful
May 29, 2023
Very poor service. You've changed for worse over the years. You make it inconvenient for people with a day job to service my car You've changed for worse over the years. You make it inconvenient for people with a day job to service my car More
by JAZ94605
Employees Worked With
Spencer Penrose
May 28, 2023
Gary is knowledgeable and responsive. Dealers are usually more expensive, but Niello often has service discounts, which I like. Dealers are usually more expensive, but Niello often has service discounts, which I like. More
by DLIO
Employees Worked With
May 28, 2023
Service department always has awesome customer service. The best Acura dealer I’ve ever been to. The best Acura dealer I’ve ever been to. More
by seancadams
May 28, 2023
I can always count on them to thoroughly check out my car, do the necessary work properly, and wash it. I also like that they review the results with me so that I understand what they've done and why. car, do the necessary work properly, and wash it. I also like that they review the results with me so that I understand what they've done and why. More
by ANGIEJANUS
Employees Worked With
May 28, 2023
Our service advisor at Niello Acura, Spencer Penrose, was a pleasure to work with when our Acura MDX needed a repair on an electric window switch. Our car was in and out on a Saturday as good as new and spot a pleasure to work with when our Acura MDX needed a repair on an electric window switch. Our car was in and out on a Saturday as good as new and spotlessly clean as well. Thanks Spencer! More
by jjstark568
Employees Worked With
Spencer Penrose
