Niello Acura - Service Center

Gary is great. He’s helped me last few times I’ve been in. He explains everything that’s going to be done and then explains the results. I never feel pressured. Wil He’s helped me last few times I’ve been in. He explains everything that’s going to be done and then explains the results. I never feel pressured. Will continue to ask for him as my advisor. More

Service is Great! ! Staff has always been friendly, efficient, helpful and knowledgeable!! Gary Smedstad is great to work with!! Glad he is our service rep!!! ! Staff has always been friendly, efficient, helpful and knowledgeable!! Gary Smedstad is great to work with!! Glad he is our service rep!!! More

Great and quick service. Everyone is kind, efficient, and explains problems well. I highly recommend using Niello Acura for all your car service needs! Everyone is kind, efficient, and explains problems well. I highly recommend using Niello Acura for all your car service needs! More

Appt 5/23/23 was very disappointing to brake inspection. Actual report ending to me was incomplete documentation. Brakes & rotors recommended but to not annotation the actual brake linings measured in MM or Actual report ending to me was incomplete documentation. Brakes & rotors recommended but to not annotation the actual brake linings measured in MM or documentation to rotors actual wear. On 6/5/23i had a recent second brake inspection elsewhere and documented as front pads at 10mm, rear pads at 6-7mm. I plan to make contact w/mgr at Roseville Niello Acura On 4/27/23 visit battery failed inspection was replaced. I had battery replaced 5/13/20.Per my file. It seems I should have not paid for battery on 4/27/23. I asked service advisor to research prior work order history for prior battery replacement and he stated he found nothing. Anna Hernandez More

Friendly and knowledgeable about getting my issue resolved. Was able to save me money in the long run. resolved. Was able to save me money in the long run. More

changed tire. great help - very informative. had no issues car was cleaned informed well thanks great help - very informative. had no issues car was cleaned informed well thanks More

I think the dealership listens to your concerns about your car. Always friendly and helpful. your car. Always friendly and helpful. More

Acura used to be a great place to take my car for service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not that long ago. I will mention the two people left that I've worked with in the past that were really great to work with and always communicated well. Chandra Rosales and Gary Smedstad. I understand that it gets hectic there, and although I did initially authorize the work on the vehicle, I never received the call back that I requested before the work was started on the car. I only received a call once the work was done and the prior request wasn't even acknowledged (even if to say sorry we didn'tget back to you before the work on the vehicle was performed). I was always able to obtain a loaner vehicle in the past regardless of the service that was being performed on the vehicle, but was told that due to the service that was being performed I would not be eligible to get a loaner vehicle. Also, I was told my car would be washed and it wasn't. I understand that the wash is a courtesy but I was told it would happen and it was returned unwashed. Overall, the most disappointing experience I've ever had with service at this location. More