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313 Reviews of Niello Acura - Service Center
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Verified Customer
June 10, 2023
Excellent Robert was very attentive and understood the process well, which he communicated very well to me process well, which he communicated very well to me More
by mariondowney18
Employees Worked With
June 10, 2023
Excellent customer service by my service advisor Mike and technician, even sent me a short video of the actual brake inspection 🏆 technician, even sent me a short video of the actual brake inspection 🏆 More
by ESTRADA0805
Employees Worked With
June 10, 2023
Service person was great. My issue is the car & no spare. That is something that would have made me reconsider the car. My issue is the car & no spare. That is something that would have made me reconsider the car. More
by HEIDIASTEPP
Employees Worked With
June 10, 2023
The Niello team is always helpful and takes time to review repair options and details. review repair options and details. More
by RICK.SPENCER
Employees Worked With
June 10, 2023
Greeted with smiles and friendly attitude, as always! Was informed that my visit was covered under a warranty I was unaware of, so that made my day! Went back inside to ask a question and another servi Was informed that my visit was covered under a warranty I was unaware of, so that made my day! Went back inside to ask a question and another service advisor handled it, no waiting! Thanks! More
by drbudwalker
June 10, 2023
Good Service Dept. The service advisor was prompt, work on the car (rear brakes replaced) was completed on time . I do notice some squeaking now though, that I didn't h The service advisor was prompt, work on the car (rear brakes replaced) was completed on time . I do notice some squeaking now though, that I didn't hear before. So not sure if the sound emanates form the new rear brakes or the front brakes- which were replaced a year or so earlier. More
by DCARAH
Employees Worked With
June 10, 2023
Quick and friendly service. They provide detailed information about potential issues and provide estimates to approve or deny. They provide detailed information about potential issues and provide estimates to approve or deny. More
by BRITTNEY_ZINE
Employees Worked With
June 10, 2023
Informative and not pushy on recommendations when I went in for the recall.. much appreciated—thanks! in for the recall.. much appreciated—thanks! More
by MARYPGROVER
Employees Worked With
June 10, 2023
This was overall a very good experience. When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a servic When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a service appointment). They communicated that they were short handed to explain the delay. Once I began check-in with Gary, he apologized and did everything he could to make up for the delay (I was trying to get to work). He also offered me a loaner car since he expected the repair diagnosis would take several hours and I live 90 miles away - it made my day so much better. It turned out there were numerous significant repairs to be made - I really like getting the text to a site which detailed the repairs and allowed me to approve them individually. Gary called me personally at the end of the day to tell me they would need to keep the car another day - luckily I had the loaner car and could just head home without any inconvenience. Overall, this was a great customer service experience and so far my MDX is running so much better than when I brought it in. I checked out with Robert two days later and he was great at communicating and explained all the repairs in detail before I left. More
by djkhowell
Employees Worked With
Other Employees :
Emily (handled my loaner car). Friendly, respectful, professional.
