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Niello Acura - Service Center

Roseville, CA

4.9
313 Reviews

313 Reviews of Niello Acura - Service Center

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June 13, 2023

I came back to this dealership to trade in my MDX for another one. I always come here for service. More

by VILMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2023

Service was outstanding! They make sure to take care of you and keep you updated throughout the service. Special shout-out to Mike! More

by ARTIOMBOYCR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 12, 2023

There was some confusion about which repairs my car needed. Nonetheless, Robert Gutshall was professional, upfront, and able to clear up the discrepancy. I appreciate that he also ensured there were no More

by Nav Athwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Evans
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Niello Acura responded

We apologize for the confusion, Nav! We're glad to know that Robert was able to clear up any discrepancies in a professional manner. Thank you for trusting us with you vehicle and please let us know if there is anything we can assist you with in the future!

June 11, 2023

Another awesome experience working with Joshua G at the service center. He is always quick to respond, communicates well by thoroughly explaining recommended services with no pressure. I will definitely be More

by ERINAMUNIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2023

As always the customer service is very good and the service departments heads up information for work needing to be addressed on the vehicle being serviced made the maintenance experience smooth and pr More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
Jun 14, 2023 -

Niello Acura responded

Thank you for the continued trust that you place in our team, Bruce! It's wonderful to know that our staff always provides you with 5-star service and works hard to make your visits as smooth as possible. See you next time!

June 11, 2023

Thorough review of my vehicle and clear itemization of the service that was needed for the repairs. More

by GHILLIS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2023

Exceptional service as always my service was prompt, efficient and done to my satisfaction couldn’t ask for more. More

by BBBGIRL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
June 11, 2023

A well respected and trusted dealership for which I have been coming back time after time. More

by arroyo3890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2023

Relaxing waiting area. The customer service is top notch. Love getting my car back washed More

by LJBROWN989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Logan
June 11, 2023

They always take good care of the car and me as a customer. I like coming for service just for the piece of mind that things will be handled well all around. More

by mishabella18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Niello Acura responded

Thank you for trusting our Roseville team with your vehicle, Misha! Our team will be here for you whenever you need us next.

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