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Niello Acura - Service Center

Roseville, CA

4.9
313 Reviews

313 Reviews of Niello Acura - Service Center

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June 19, 2023

He was so professional . We love Acura family. I never wanted to get out car service done from anywhere else. More

by RICKY177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
June 19, 2023

Repairs were made quickly and i was out in record time. Michael did a great job keeping me informed. More

by RUSSELLBILLECI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2023

Niello Acura is the best dealership I've been to. The staff there are so friendly and always help me prioritize any recommended repairs after sending me videos and photos of anything they find on the More

by ACARR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandra Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Caudle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Towle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yana Esipciuc, Spencer Penrose
Jun 21, 2023 -

Niello Acura responded

Thank you for the love! It's great to hear that we are the best dealership that you've ever been to. We're glad to know that you appreciate our recommendations and text messages regarding our findings. We will make sure to pass your kind words along to Robert and the rest of our team. See you next time!

June 18, 2023

Gary always does a great job keeping my take care of with my cars. Absolutely he is the best service advisor I've ever had! More

by LUV2FISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2023

The additional recommended services were clearly explained, and Spencer was easy to work with to help decide which ones to add. More

by kstocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
June 18, 2023

The staff was so upbeat considering even though it looked like some staff members decided to take the day off on a holiday weekend…just calling it the way I perceived it as a long time client LOL! Kudos to t More

by MikeTheEdge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2023

Everybody is always attentive and helpful. The videos explaining the issues are also very helpful. More

by DAVIDJPRATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2023

Superb experience working with Niello on addressing concerns with an older MDX. So uplifting to find such excellent customer service and competent technicians. A special shout-out to Brian for being p More

by CMIETHKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Niello Acura responded

We're so glad that our team was able to address the concerns you had with your older MDX. We are truly so lucky to have Brian on our team here in Roseville and will make sure to pass your kind words along to him. Thank you for choosing Niello Acura!

June 17, 2023

Spencer and the mechanic were both fantastic. Thorough and listened to my concerns. Even when I called and spoke to the receptionist, she was very good and customer service oriented. Appreciate y More

by natalie0perrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
Jun 21, 2023 -

Niello Acura responded

Thank you for choosing Niello Acura for your service needs again and again, Natalie! It's great to hear that everyone from Spencer, to your mechanic, to our receptionist provided you with such customer-oriented service. Thank you for the review and see you next time!

June 17, 2023

It was a great experience at the dealership. Everyone I spoke with was very helpful. Thanks !! More

by rajjanjua12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gustafson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Penrose
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