Niello Acura - Service Center

I had an appointment at 7:45 am & was told to be sure & be in time. I was there exactly on time but no one got to me until 8:20 am I was told a shuttle could take me home & was leaving in three minutes. Fi be in time. I was there exactly on time but no one got to me until 8:20 am I was told a shuttle could take me home & was leaving in three minutes. Fifteen minutes later I checked & was told that the shuttle had left & had also left one other person behind. Thankfully a service tech called Lyft for me. About four hours later instead of calling me the service tech emailed about the problem with my vehicle. If I had not been on the internet I would have never known he had tried to contact me. Aside from that the part needed for my vehicle is on back order & there is no known time line as to when it will be in. . More

Professionalism exhibited at all times! Josh was very quick to explain step by step what services would be preformed after my vehicle was inspected for repairs. It was very easy to work w Josh was very quick to explain step by step what services would be preformed after my vehicle was inspected for repairs. It was very easy to work with him. He is a qualified employee to be representing Niello. More

I went in to the parts dept. to pickup touchup paint for my car, I asked the parts rep about getting new floor matts for my car because one of them has a small whole, He sent m to pickup touchup paint for my car, I asked the parts rep about getting new floor matts for my car because one of them has a small whole, He sent me to Spencer who checked my service information and the matts were still on warranty? Yeahhh!!! Great customer service!! The floor matts are on order. More

We greatly appreciate the outstanding customer service we received from Michael Lyman. Thank you, Michael! received from Michael Lyman. Thank you, Michael! More

Great service and explanations of issues. They told me how to fix a manual shift issue that had been a problem for a while at no cost. They told me how to fix a manual shift issue that had been a problem for a while at no cost. More

Michael Lyman was the best service writer I've experienced at the dealership. Excellent communication, kept me informed with progress of repair, explained everything and answered all question. W experienced at the dealership. Excellent communication, kept me informed with progress of repair, explained everything and answered all question. Will definitely be asking for him next time I schedule service or have an issue with car. More

Everything was fine. Service was done quickly. New quote was explained to me. Thank you Service was done quickly. New quote was explained to me. Thank you More

Excellent service and responsive to requests and inquiries. I appreciate the support I received from Josh. Great! inquiries. I appreciate the support I received from Josh. Great! More