Niello Acura

The customer service I received while there was understanding. He listened to what I wanted and took the time to help me find it. He was not pushy and saying things just to be saying it. It was understanding. He listened to what I wanted and took the time to help me find it. He was not pushy and saying things just to be saying it. It was a very pleasant and smooth transaction. I would truly recommend Kevin and this dealership to others. More

Kevin made my first car buying experience a fantastic one. He really put the extra effort in to make sure that I was taken care of. I would (and have) recommended others go to the dealership and ask for one. He really put the extra effort in to make sure that I was taken care of. I would (and have) recommended others go to the dealership and ask for Kevin because I know that they will be taken care of. It was a fun, relaxed, and memorable experience. More

This review is based on my experience in sales. If This review is based on my experience in sales. If you're planning to purchase a car from this dealership, Chris Knutson is the guy to talk to. Ver This review is based on my experience in sales. If you're planning to purchase a car from this dealership, Chris Knutson is the guy to talk to. Very friendly, welcoming, and no pressuring or pushing you. Customer satisfaction guaranteed. You can learn a lot about the car as well when going through his test drives. Very informative indeed. I strongly recommend Chris. Of course don't be fooled by the greedy lies and deceitful gimmick of a car salesman, but this guy you can trust. He'll surely bust your bugs. More

Chris was awesome to work with. He provided great information regarding the right car for me after test driving various models. He utilized his knowledge of the product to steer me in the right dire information regarding the right car for me after test driving various models. He utilized his knowledge of the product to steer me in the right direction. More

After having completed extensive research on multiple SUV options, we visited Niello Acura to test drive the Acura MDX. We met with Chris Padilla, who addressed all of our questions -- He was extremely thor options, we visited Niello Acura to test drive the Acura MDX. We met with Chris Padilla, who addressed all of our questions -- He was extremely thorough in his responses and very professional. We negotiated a positive deal with Niello Acura and felt that Chris approached the process with full transparency and integrity. The purchase process with Niello was one of the most positive in our history of car acquisitions. Kudos to both Chris Padilla and Elizabeth Garcia for their tremendous commitment to delivering a positive customer experience. We look forward to many years of driving our 2012 Acura MDX and continuing our relationship with Niello Acura. More

Chris was great! Very friendly and low pressure. I actually felt more pressure from my husband than Chris. We told him what we were looking for and why and he recommended the car we bought. I'm very actually felt more pressure from my husband than Chris. We told him what we were looking for and why and he recommended the car we bought. I'm very happy with my purchase. Brian was efficient and friendly as well. He explained things so that we could understand them and even came back and found us to mention another option that would save on our interest rate - which was well worth it! More

Recently, I had the pleasure to work with some of the friendliest and coolest staff I've ever met at a car dealership. I spoke with Chris briefly over the phone before coming in and when I got there, we friendliest and coolest staff I've ever met at a car dealership. I spoke with Chris briefly over the phone before coming in and when I got there, we got straight to business. No pushy sales tactics or any hassles or games, everyone at Niello gets the job done and they rock! I think I was in and out in 4 hours (I already knew what kind of car I wanted). Big thanks to Chris, Elizabeth and Colby for making my first car buying experience amazing! I would definitely recommend this dealership to anyone. More

I must say that buying my Acura RDX was the best thing I ever did. The vehicle was at the top of my price range but it's been worth every penny. Chris is an awesome salesman, knowledgeable, and friendly. ever did. The vehicle was at the top of my price range but it's been worth every penny. Chris is an awesome salesman, knowledgeable, and friendly. He stays in touch, checks how things are going, and has offered to help re-train me on any of the vehicle systems if needed. Definitely a business card I'll keep handy. More

Unlike Elk Grove Acura where their Internet Sales Assoc. provided me with one offer and then told me they couldn't help me, really, Gary Riley kept running back and forth until I got exactly what I wanted. provided me with one offer and then told me they couldn't help me, really, Gary Riley kept running back and forth until I got exactly what I wanted. The staff is so down to earth, knowledgeable, courteous, and made this probably the most relaxed car buying experience I have ever had. I drive from South of Elk Grove to Niello Acura just to get my car serviced instead of going to Elk Grove Acura which is only 10 minutes way because my car and myself are treated with respect and dignity and they don't treat me like I'm unimportant. More

I bought the car from Niello since they were the only one that had a certified car in color combo I wanted and condition with acceptable miles. All the ones I found were in poor shape and I had been looking that had a certified car in color combo I wanted and condition with acceptable miles. All the ones I found were in poor shape and I had been looking for over a year. Gary and the team made a purchase across 2500 miles seem like we were across the desk from each other. This purchase was less hassle than some of the local ones I made. The car was purchased physically sight unseen or test driven but between Gary and another employee in internet department sent me well over 60 pics. There were 2 surprises when it was delivered, the dirty front seat and passenger rear door etching but the car met my expectations. When the battery died the team stood up and reimbursed me the cost of new battery...WHO DOES THAT?? No one anymore not the least a dealer 2500miles away. Brought car to friends shop for detail and clear bra and he walked around and around and couldnt believe how clean it was, his sister bought one from Carmax with 10k more miles and condition wasnt even close. So while I paid a bit more I got what I paid for and they got me an incredible interest rate with my challenging history, so was a win win situation. I cant say I will need to use Niello again but they will be the first place if I am looking for a unique car and color combo. Thanks guys, keep up the good work! More