Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Niello Acura

Roseville, CA

Overview
Employees
Reviews
Vehicles
4.9
886 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
Contact Dealership

150 Automall Dr

Roseville, CA

95661

Directions

By Type

Showing 886 reviews

May 26, 2023

Service was good, but did not check on extended warranty until after quote for service. Caused some anxiety. More

by gandeloza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Gustafson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Penrose
Report | Print
Jun 01, 2023 -

Niello Acura responded

We're sorry to hear that we caused you some anxiety by not checking on the extended warranty until after the initial quote. We appreciate you bringing this to our attention and will make sure it is seen by our service team. We hope to better impress you next visit!

May 26, 2023

My purchase at Niello Acura was a very pleasant experience. The entire staff there was friendly, customer oriented and easy to deal with. Chris Knutson was totally professional, knowledgable, and More

by CHARLES.HERR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Knutson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Reading
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023

Spence did a great job. He made the entire experience quick and easy. Thank you! More

by desiree.flynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
Report | Print
May 25, 2023

easy to get to, friendly staff, clean. someone is always there to great you and make sure you are always taken care of. Spencer is a keeper! More

by WENDY.LLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
Report | Print
May 25, 2023

The service was very prompt and the staff was very helpful and accommodating overall. Thank you. More

by RAFAEL.RAMOS101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Penrose
Report | Print
May 25, 2023

I really appreciate the care that is taken with my car. Mike Lyman is the best! So knowledgeable, honest and compassionate. The loaner car makes it all possible since I live in Sacramento. Thank you!! More

by JSCHALINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gal at the loaner car was very helpful and nice!
Report | Print
May 25, 2023

Gary is always kind and willing to answer questions I have. He fills me in on all findings and checks for recalls for my model. Will continue to work with Gary! More

by LDIETERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023

Efficient check in with my early bird appointment - meet my new service advisor and did a review of previous service notes - video review of the car on the rack was unique - car done on time and car wash wa More

by rick_prime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gutshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Niello Acura responded

Happy to hear that you enjoyed your recent service appointment, Rick! It's great to know that our team was able to get you in quickly and efficiently and that your vehicle was ready on time. Please let us know if there are any sales, service, or parts needs that we can assist you with in the future!

May 25, 2023

Cost of repairs is high but always get great service. My only ask is to offer loaner car options when dropping car for day and scheduling online. More

by CHRIS_HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lyman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Niello Acura responded

It's great to know that you feel that you always receive such great service at Niello Acura, Chris! We appreciate your honest feedback regarding the cost of our repairs and loaner options for single day service and scheduling online. We will make sure to pass these along to our Service Manager. But if you ever have any questions or concerns, please do not hesitate to reach out to us directly!

May 25, 2023

Great dealership. Everyone is friendly and knowledgeable. I have been taking my Acura here for service for nine years! More

by Betti0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Smedstad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
1
...
69
70
71
...
89