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Niello Acura
Roseville, CA
886 Reviews
Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Vision
To be Northern California’s leading automobile dealer for the products we represent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 886 reviews
Verified Customer
June 01, 2023
Acura used to be a great place to take my car for service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not that long ago. I will mention the two people left that I've worked with in the past that were really great to work with and always communicated well. Chandra Rosales and Gary Smedstad. I understand that it gets hectic there, and although I did initially authorize the work on the vehicle, I never received the call back that I requested before the work was started on the car. I only received a call once the work was done and the prior request wasn't even acknowledged (even if to say sorry we didn'tget back to you before the work on the vehicle was performed). I was always able to obtain a loaner vehicle in the past regardless of the service that was being performed on the vehicle, but was told that due to the service that was being performed I would not be eligible to get a loaner vehicle. Also, I was told my car would be washed and it wasn't. I understand that the wash is a courtesy but I was told it would happen and it was returned unwashed. Overall, the most disappointing experience I've ever had with service at this location. More
by ldonaldsoncd
June 01, 2023
service was accomplished on schedule with a friendly customer service person and I appreciated talking with a finance person about my lease while I waited customer service person and I appreciated talking with a finance person about my lease while I waited More
by Bob Gustafson
Employees Worked With
June 01, 2023
Very courteous and professional service with excellent communication as to service provided and completion of service. communication as to service provided and completion of service. More
by JJANDYY67
Employees Worked With
June 01, 2023
Fast, courteous, listened to concerns, good advice. Great info on car condition from service crew-detailed! Appreciate carwash too Great info on car condition from service crew-detailed! Appreciate carwash too More
by CRAIGFAM5
June 01, 2023
josh was very nice and helpful. live far away, so appreciate comfortable lounge & clean restrooms. car looked great after car wash live far away, so appreciate comfortable lounge & clean restrooms. car looked great after car wash More
by vbevel
Employees Worked With
June 01, 2023
Service was great and wash cars. Visit the dealership buy cars and service your cars Visit the dealership buy cars and service your cars More
by joehardisty
Employees Worked With
June 01, 2023
They are great and easy to work with, always making sure that all concerns are met. that all concerns are met. More
by KATHLYNN333
Employees Worked With
June 01, 2023
Josh, Was very accommodating, they were able to perform an oil change without and appointment and short notice. perform an oil change without and appointment and short notice. More
by RRBALECHA
Employees Worked With
