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Niello Acura
Roseville, CA
887 Reviews
Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Vision
To be Northern California’s leading automobile dealer for the products we represent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 887 reviews
June 25, 2023
We usually get great service from Niello, but this time, it wasn't so great. After getting an oil change/routine inspection and buying over a thousand dollars of new tires, they weren't installed correctly it wasn't so great. After getting an oil change/routine inspection and buying over a thousand dollars of new tires, they weren't installed correctly (something to do with the valve stem sensor) and I had a flat tire the next morning. Very frustrating, since I had a day full of plans. I wasn't sure we'd even be able to drive it back to the dealership, but my husband pumped it up, then crossed his fingers he'd make it back to Niello. A very nice tech named Brian figured out what was done wrong and fixed it, checking all 4 tires; but it was another half day at the dealership for something that should have been done right in the first place. More
by AMITCHEL
Verified CustomerEmployees Worked With
Tire tech Brian
June 25, 2023
We had a great experience purchasing our new car. Everyone was pleasant to work with and we highly recommend Niello. Everyone was pleasant to work with and we highly recommend Niello. More
by KMNELSON4
Employees Worked With
Other Employees :
Brian Bladow, Pedro Valverde, Lucas Lee, Mohammad Tayem
June 25, 2023
Clean, professional, attentive, sincerely kind and caring, listened and gave concise answers, knowledgeable, followed up. caring, listened and gave concise answers, knowledgeable, followed up. More
by NNEWMAN234
June 25, 2023
Roy was very nice and helpful. Pedro was also very nice and helpful. Thank you for making buying my first dealer car enjoyable Pedro was also very nice and helpful. Thank you for making buying my first dealer car enjoyable More
by MARTINIEJR
June 24, 2023
With the several emails sent for a service appointment, follow-up on confirming the appointment, checking to see how the appointment was, and even a one-page copy of the receipt sent by email (with no deta follow-up on confirming the appointment, checking to see how the appointment was, and even a one-page copy of the receipt sent by email (with no detail at all), why not automatically follow with an email copy of the full service receipt. That would be very helpful, as many people save things electronically these days (or want paper and a PDF). I always have to ask for one later or scan it myself. I couldn't find a way to access it on the website either, which would be fine, I'd be glad to pull a copy that way myself. Thank you! All else was great. More
by sylviadoyle99
Employees Worked With
June 24, 2023
Josh was on point with his customer service. It is very much appreciated. Thank you It is very much appreciated. Thank you More
by KTHOSKINS.58
Employees Worked With
June 24, 2023
Great sevice appointment. I worked with Brian who is a great service writer. Totally happy with my appointment. The car was was a nice added touch, as was the plethora of I worked with Brian who is a great service writer. Totally happy with my appointment. The car was was a nice added touch, as was the plethora of snacks in the waiting area. More
by ANDREWKYOUNGS
Employees Worked With
June 24, 2023
Chris was really helpful in explaining the recommended service for our car to last long. I'll absolutely recommend Niello Acura, top notch, prompt and excellent service. service for our car to last long. I'll absolutely recommend Niello Acura, top notch, prompt and excellent service. More
by Earl
Employees Worked With
Chris Logan
June 24, 2023
The service center was able to provide me with a same day appointment, they found the problem and fixed it. appointment, they found the problem and fixed it. More
by AROGDEN89
Employees Worked With
