Nick Nicholas Ford Inc - Service Center

We liked the speediness in setting up the appointment. The car was serviced in a timely manner. My list was followed to a tee. No unnecessary service was performed, i.e the air filter did not need replac The car was serviced in a timely manner. My list was followed to a tee. No unnecessary service was performed, i.e the air filter did not need replacement. Awesome job team. More

Michelle in parts is amazing! She helped me tremendously on a needed part! I would recommend this dealership for friendly service. She helped me tremendously on a needed part! I would recommend this dealership for friendly service. More

Vicki was great!! A most caring & personable sales person!! Don’t loose her!!! Dave great too!!! person!! Don’t loose her!!! Dave great too!!! More

Friendly and courteous staff great buying experience! Rex Adair awesome salesman very helpful and knowledgeable. Adair awesome salesman very helpful and knowledgeable. More

We were traveling on vacation with ourselves and 3 dogs, in a Ford F600 motorhome when it displayed a low power warning and started to lose power. Afraid that we might have gotten bad fuel, we pulled over a in a Ford F600 motorhome when it displayed a low power warning and started to lose power. Afraid that we might have gotten bad fuel, we pulled over and started calling around to local Ford dealerships. After several told us they couldn’t help, Karen, in service, sympathized with our situation and said she would at least ask Tom Payne if he could help us. The service dept was jammed up, but he said he could at least run codes on it. Long story short, we were able to get on our way after confirming there was no problem with the fuel, and they cleared the codes. Before these nice people took a little bit of their time to look for a quick solution, our only other option was to get the 37’ coach towed, and check ourselves and 3 dogs into a hotel, and then wait for who knows how long for service. did I mention it was Christmas week? We may never see these nice folks again, but we could at least give them this review as a gift for their kindness. More

Whatever happened to "Customer Service". ????There was a Whatever happened to "Customer Service". ???? There was a time, even up to six weeks ago, that the person I dealt with went out of his way to insure Whatever happened to "Customer Service". ???? There was a time, even up to six weeks ago, that the person I dealt with went out of his way to insure my visit was satisfactory nd that the service was "beyond the pale". My recent visit this week left me with the impression that the Service Department's Customer Service takes a back seat and that there is no recourse. with the attitude -my way or the highway.. I had a problem that needed a fix, one of the keys to my Ford Escape, had gone belly up and needed either repair, reprogram or replacement. When I presented the problem to one of your Techs, I was told that I would need to make an appointment. There was no research into how to fix the key and no information given simply stated that it needed to be reprogrammed n the next available appointment was ten day away. Because "we have 32 appointments today". I explained that the key was needed because I was going out of town. My position here is I don't care if there are 32 appointments. The Tech could have and should have at least checked with the agency service provider to see if there was some way to accommodate the Customer. That didn't happen!! I might add that all four of the Tech writers in the service area were not busy as there were no other customers there. Further, if it is decided that my key is not fixable and a new one is required, no explanation was provided how long that would take. So I would be without my key for an additional ten days, until my appointment, an even further delayed to await a new key, if such was the case. I have been a customer in good standing with Nicholson Ford and have bought three vehicles from there. plus repeat services. Seems to me there is some serious issues that need addressing in the service department. My Sales Rep was great More

Very pleased with service at Nicholas Ford! Service Rep Karen Cardona was very professional; service team began work immediately and performed needed service! Outstanding Team! Karen Cardona was very professional; service team began work immediately and performed needed service! Outstanding Team! More

Excellent customer service Had bodywork/bumper replaced/painting done on my work vehicle. JJ in the collision center went above and beyond. Didn’t purchase my vehicle there, i Had bodywork/bumper replaced/painting done on my work vehicle. JJ in the collision center went above and beyond. Didn’t purchase my vehicle there, it was insurance work. Handled a small issue with professionalism and grace. Would gladly recommend anytime! More

70.00 Oil change license plate removed and new one put on. Arrived 2:25 done 5:00. So much more to story. Oh my God. on. Arrived 2:25 done 5:00. So much more to story. Oh my God. More