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Nick Nicholas Ford Inc - Service Center
Inverness , FL
39 Reviews
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39 Reviews of Nick Nicholas Ford Inc - Service Center
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July 22, 2025
DO NOT TRUST NIC FORD IN INVERNESS – A NIGHTMARE EXPERIENCE This has been one of the worst experiences I’ve ever had with a dealership — and sadly, it’s been both emotionally and financially drai EXPERIENCE This has been one of the worst experiences I’ve ever had with a dealership — and sadly, it’s been both emotionally and financially draining. I brought my Ford vehicle to Nick Nicholas Ford in Inverness, FL, for repairs. Initially, they attempted to charge me nearly $10,000 out of pocket — until I discovered the issue was actually covered under warranty. No one at the dealership made any effort to tell me this. Had I not done my own research, I would’ve been scammed into paying a massive, unnecessary bill. To make matters worse: I never received a call from any manager or service rep during the process — not to update me, not to clarify next steps, not even to follow up after repairs. I was left without transportation and denied a ride to Enterprise rental, even though this is standard practice at most professional service centers. I had to pay rental charges out-of-pocket, and no one has offered to reimburse me. When I called in for updates, the phone was slammed down on me — extremely rude and unprofessional. After all that, my vehicle is still having issues even after the “repairs.” To make things worse, I discovered new damage to the right side and rear of my car. I live alone, and no one else drives my vehicle — this damage occurred under their care. I have opened multiple cases with Ford’s Customer Service system, including through their AI support. No manager has ever reached out, and the cases remain unresolved. I’ve been ignored and treated like an inconvenience. As a person of color, I also have to say the way I was treated raises real concerns about discriminatory practices. I was made to feel invisible, spoken down to, and disregarded at every turn. No one should have to deal with this level of disrespect and negligence. This will be the last Ford I ever purchase. I will never recommend Nick Nicholas Ford Inverness to anyone. They operate with poor business practices, lack of accountability, and a total disregard for their customers — especially those of us who don’t look like their "preferred" clientele. More
by PMITCFERNANDEZ
Employees Worked With
NA
March 29, 2025
I can’t say enough about this dealership we went to a take five and had our oil change because our oil light came on along with change the fuel filter and the gentleman there told us that the bracket on take five and had our oil change because our oil light came on along with change the fuel filter and the gentleman there told us that the bracket on the fuel filter was gonna break if he took it off so we needed somebody else to change it, went straight to the Ford Dealer in Inverness, on a Saturday there’s no way we thought we’d get in, low and behold The manager was there he got a and the person that worked on the truck. His name is Matthew. He was wonderful too, came right over and looked at it to see what the issue was said yes no problem. He could do it. There wasn’t an issue with it and thank heavens he was there to help us because the other guy told us we only had one fuel filter when in fact, we had two, on a Saturday again with no appointment you know you just really don’t get service this good nowadays so we’re so thankful for them. We had to get it done today because we’re leaving Tuesday. Headed to Texas, we’re full time RV’s. More
by MellaDee and Wade Cavenaugh
March 01, 2025
Shortly after purchasing my used certified 2019, F150 truck the engine started vibrating, cutting off and just having trouble with the engine. I took it in for repair under the warranty three times and w truck the engine started vibrating, cutting off and just having trouble with the engine. I took it in for repair under the warranty three times and was told nothing was wrong and that I was mistaken, no problems found. On the third visit the service manager talked down to me like a dog and told me I did not know what I was talking about. I use the truck for work, highway miles only and regular oil changes, so I suspect they knew my warranty was close to being over by the mileage count and then they could charge me to fix it. Shortly after the warranty expired the head broke off the valves and blew through the top of my piston (See pics). I contacted Ford they instructed me to contact the dealer, the dealer said contact Ford, so they are playing me as the xxxxxx in the middle. I've tried contacting the General Manager through personal contacts but no results. So, I'm airing their dirty laundry for all to see. This cost me an extra $7, 222 and i should be made whole. Be on guard if you buy from this dealer. The sales team was great (Joey) and I originally went there as they claim to take good care of disabled Vetrans, but I guess that was wrong. More
by fgskevin
January 31, 2025
The service department doesn't listen to their customers. It is a shame. I got hurt twice from them not listening to what I needed done. It took them 2 hours to do an oil change and they were suppose to u It is a shame. I got hurt twice from them not listening to what I needed done. It took them 2 hours to do an oil change and they were suppose to update my GPS but didn't have what they needed. After 2 hours, they told me. Shame on them. I am now looking for another dealership that will listen to its customers. I do not recommend you visiting this dealership. More
by bobeein2002
Employees Worked With
Service department
October 23, 2024
First Ms. Jasmine in the Collison center is a wonderful, friendly , professional receptionist. I had my door hinges on my 2004 Mustang replaced. fanstic job. I Jasmine in the Collison center is a wonderful, friendly , professional receptionist. I had my door hinges on my 2004 Mustang replaced. fanstic job. I could tell the difference with my door the minute I opened it. I was very impressed with the quality of there workmanship & especially the person who had cleaned my rims & tires. My rims were great same with the tires. Would love to know what they used. I never saw my rims so shiny even when I purchased them. I highly recommend this company. More
by mellowyello
Employees Worked With
Ms. jasmine
May 21, 2023
Excellent and consistent. They always try to accommodate with urgency and professionalism. Appreciate the courtesy service! They always try to accommodate with urgency and professionalism. Appreciate the courtesy service! More
by Susanmullen312@gmail.com
Verified CustomerEmployees Worked With
Adam and Jeff in Service
May 18, 2023
Treated With great respect. Did a bey good job on the fix. Got me in asap. Kept In contact with me. Very respectful team. Did a bey good job on the fix. Got me in asap. Kept In contact with me. Very respectful team. More
by mdinger182@yahoo.com
Employees Worked With
Adam and he was awesome.
May 11, 2023
Always courteous,pleasant. Service is very important to me.Considering that will remain a customer.Thanks Can always count on you,for whatever is needed.??Monnie Service is very important to me.Considering that will remain a customer.Thanks Can always count on you,for whatever is needed.??Monnie More
by Imonnieb@yahoo.com
