Nick Nicholas Ford Inc

Whatever happened to "Customer Service". ????There was a Whatever happened to "Customer Service". ???? There was a time, even up to six weeks ago, that the person I dealt with went out of his way to insure Whatever happened to "Customer Service". ???? There was a time, even up to six weeks ago, that the person I dealt with went out of his way to insure my visit was satisfactory nd that the service was "beyond the pale". My recent visit this week left me with the impression that the Service Department's Customer Service takes a back seat and that there is no recourse. with the attitude -my way or the highway.. I had a problem that needed a fix, one of the keys to my Ford Escape, had gone belly up and needed either repair, reprogram or replacement. When I presented the problem to one of your Techs, I was told that I would need to make an appointment. There was no research into how to fix the key and no information given simply stated that it needed to be reprogrammed n the next available appointment was ten day away. Because "we have 32 appointments today". I explained that the key was needed because I was going out of town. My position here is I don't care if there are 32 appointments. The Tech could have and should have at least checked with the agency service provider to see if there was some way to accommodate the Customer. That didn't happen!! I might add that all four of the Tech writers in the service area were not busy as there were no other customers there. Further, if it is decided that my key is not fixable and a new one is required, no explanation was provided how long that would take. So I would be without my key for an additional ten days, until my appointment, an even further delayed to await a new key, if such was the case. I have been a customer in good standing with Nicholson Ford and have bought three vehicles from there. plus repeat services. Seems to me there is some serious issues that need addressing in the service department. My Sales Rep was great More

I’ve been a Service customer for 3 years and have always been treated like a valued customer. That experience led to me trusting Nick Nicholas Ford to purchase a vehicle. Ana is a top notch salesperson and been treated like a valued customer. That experience led to me trusting Nick Nicholas Ford to purchase a vehicle. Ana is a top notch salesperson and Joey was a perfect option when Ana was not available. I liked Joey’s statement; He does not sell cars, he helps customers buy cars. More

NN always is willing to give me the best deal and work hard to make sure I am happy 😊 love Kim Williams and her help. I had plenty of test drive time to love my brand new Ranger and I can’t speak about h hard to make sure I am happy 😊 love Kim Williams and her help. I had plenty of test drive time to love my brand new Ranger and I can’t speak about how much I love my new truck! More

Have been going to Nick Nicholas Ford for all of my service work on my last two F150’s, one purchased here in 2011, and my 2015 purchased in SC, approx. 9 years. Met Shane Bryant at the dealership last service work on my last two F150’s, one purchased here in 2011, and my 2015 purchased in SC, approx. 9 years. Met Shane Bryant at the dealership last Feb., and went over a notification I received from Ford. Shane was very pro active on this issue and got me with Kim Williams that same day to start our search for a new 2021 F-150. Kim was great to work with and also pro active in trying to find a truck that met the specifications I was looking for. After a thorough search of Fl. Dealers and nearby states, we decided on ordering the exact truck we wanted. Unbeknownst to any of us, this was right at the time Covid to over the country and auto manufacturing almost came to a halt . Kim was in contact with us whenever I called or text her during the 6 months it took for our truck to arrive at the dealer. Kim met us yesterday morning, Saturday at 9:30 to finish up the paperwork and go over all the new items on the truck. Frank in the finance also was very helpful and No Pressure applied , just provided good information. We have only had the truck for two days, and we are 100% pleased with our purchase and our experience at Nick Nicholas Ford ! If you have ever had a bad experience with a new vehicle purchase in the past, give these folks a try, I am sure you will not regret it. Sales and service depts. are top notch. Thanks Kim, Shane, and Frank for all your help, and making this purchase a Pleasant Experience. Bob and FLO Knorr More

Very professional & family oriented. Took excellent care with me & kept me up to date from start to finish on my special order vehicle. Fabulous Folks. with me & kept me up to date from start to finish on my special order vehicle. Fabulous Folks. More

Super friendly answered all the questions knew the options on the truck very helpful in choosing the right vehicle helpdesk it the Ford app set up anyone would highly recommend it to other people options on the truck very helpful in choosing the right vehicle helpdesk it the Ford app set up anyone would highly recommend it to other people More

Very friendly staff. They are ready to help and answer any questions. If that person doesn’t have the answer, they quickly get someone else who can help any questions. If that person doesn’t have the answer, they quickly get someone else who can help More

This is the second car/ suv with Gary. He’s been amazing both times and we will return when it’s time for the next one! both times and we will return when it’s time for the next one! More