Nick Mayer Ford - Mayfield Heights

I am blown away with the amazing customer service received from Keith Hall & John Lattimore. They both worked tirelessly to ensure I was happy and well taken care of with the purpose of my gorgeous n received from Keith Hall & John Lattimore. They both worked tirelessly to ensure I was happy and well taken care of with the purpose of my gorgeous new Ford Edge! From the time I mentioned I was looking for a new vehicle within 24hrs I had a car picked out to my specifications, a new loan and the car was received a few days later. Never in my experience has it been so quick and easy obtaining a new vehicle. I HIGHLY recommend their services their inventory is wonderful and will be sending all my friends, acquaintances and enemies (lol) to buy from them! This was American customer service at its BEST. Eternally grateful. Thank you! More

Hi! The dealer that help me Mr. Medina was very perfesonial and when I couldn't figure something out he was nice to help me out I would recommend my frie The dealer that help me Mr. Medina was very perfesonial and when I couldn't figure something out he was nice to help me out I would recommend my friends to your dealership Thank you!! So much Ms. Cook More

Everyone was very helpful and answered whatever questions I neeeded. I would definitely refer anyone to this dealership. Thanks for the great service! I neeeded. I would definitely refer anyone to this dealership. Thanks for the great service! More

Quick and efficient service, was pleased with an easy Transition to the new car. Would recommend Transition to the new car. Would recommend More

I have purchased 4 Ford Fusions from this dealership. Now this Escape is my 5th purchase. Willie Jofferion has been my salesman for all 5 cars. I trust Mr. Jofferion he has not let me down yet. I would Now this Escape is my 5th purchase. Willie Jofferion has been my salesman for all 5 cars. I trust Mr. Jofferion he has not let me down yet. I would highly recommend this dealership and Mr. Jofferion to anyone. Another satisfied customer. More

At first I did not know what to expect. You hear a lot of negative comments and most of them may be true, but my salesman was top notch could not have asked for a better experience. negative comments and most of them may be true, but my salesman was top notch could not have asked for a better experience. More

Was sold a vehicle that had hidden damage, the rain exposed the true flaws REGRET exposed the true flaws REGRET More

Literally the best car buying experience I have ever had. Danielle and Marcus were absolutely fantastic to deal with. We negotiated everything. Via email and when I got to the dealership everything went very Danielle and Marcus were absolutely fantastic to deal with. We negotiated everything. Via email and when I got to the dealership everything went very quick and smoothly.. More

Everyone be CAREFUL of Any of the Nick Mayer places. They say they do a 198 point inspection before they deliver vehicles when buying online. After buying the vehicle this is how they check the vehic They say they do a 198 point inspection before they deliver vehicles when buying online. After buying the vehicle this is how they check the vehicles.(pictures). I had to bring it to another dealership and they found this mess. They said it was UNSAFE. Nick Mayer dealership said they apologize about the brakes they dont know how it got past them, only when confronted, They do not stand behind what they say. They have the audacity to tell me I can trade it back for MORE MONEY for another vehicle . LOL Then they tried to tell me its a northern truck that is the way they are. I live in the south now but grew up all my life in New York area and have had many vehicles. So they tried that game also. Then they didnt know what to say. If you watch Chad Meyers video from 2018 on you tube, he says its what we do for our customers after we sell the vehicle,..... * They dont call you back * They ignore you . This will be 1 of many post. Please be aware everyone works hard for their money, specially these times......... I know people who worked their quit the dealership because they are not honest. I Am not the only one they have deceived. More

I felt like family At first I was very cautious of my experience and then I met some wonderful people through the process. Chad the manager was awesome and Chad the Sale At first I was very cautious of my experience and then I met some wonderful people through the process. Chad the manager was awesome and Chad the Sales rep was a life saver ,he made me feel at a better comfort with the vehicle that I was purchasing. I also had a good experience with Shaq and Demetrius they worked as a team to get things done. I wasn't okay with how my payment went all over the place. More