Nick Mayer Ford - Mayfield Heights

worst service I had to bring my truck back 5 times in the course of 8 months for items not completed on my truck after an accident. Stay away I had to bring my truck back 5 times in the course of 8 months for items not completed on my truck after an accident. Stay away More

Why any dealership would make this guy (Kyle) a manager is beyond me? This guy is unintelligent, immature, arrogant, and beyond rude to customers. I've never been to a respectable company where an employee is beyond me? This guy is unintelligent, immature, arrogant, and beyond rude to customers. I've never been to a respectable company where an employee was allowed to openly chastise customers The sad thing is that there was a car at the lot we were going to purchase, but decided to take our business elsewhere just to get away from him. Do yourself a favor and don't Easter your time or patience at this place. Not worth it!!!! More

I would like to apologize for blaming Willie Jofferion and Marshall Ford Superstore Ohio. We were misled about our car warranty by the McCafferty Dealership where we turn for service, they told us our and Marshall Ford Superstore Ohio. We were misled about our car warranty by the McCafferty Dealership where we turn for service, they told us our car warranty is voided, but when we asked them to prove their statement, 2 days later they said they just assumed we lost our warranty, but in reality we didn't. I apologize again, Marshall Ford Superstore guys are great! They even promised to partially compensate our service expenses! Thank you Dan Artino from Marshall Ford Superstore!!! More

Put $500.00 down on Weds. to hold it til Saturday, pending parent approval & they sold it on Friday even with a signed contract! Owner was very rude & didn't care that we had anything on paper! They o pending parent approval & they sold it on Friday even with a signed contract! Owner was very rude & didn't care that we had anything on paper! They obviously don't care about the customer or ever getting a repeat customer. He didn't want to listen to reason and we were appalled that they would sell the vehicle without calling us on the day they sold it! DO NOT EVER GO TO THIS DEALER BECAUSE HIS WORD IS WORTHLESS!!!! More

Great Experience. Saleperson worked with me to find a great car that fit my budget. I had on concern about a small scratch on the passenger door. The service department gave me a loaner and had the car b great car that fit my budget. I had on concern about a small scratch on the passenger door. The service department gave me a loaner and had the car back that day completely fixed. I have already brought my daughter back to the dealership to find a used car for her. More

26 BBB Complaints in 36 Months. Marshall Ford sold me a 26 BBB Complaints in 36 Months. Marshall Ford sold me a vehicle with a bad odometer reading. They are not acknowledging the problem. I went to anoth 26 BBB Complaints in 36 Months. Marshall Ford sold me a vehicle with a bad odometer reading. They are not acknowledging the problem. I went to another dealer who verified the problem. The are not even willing to take back the vehicle or offer some compensation. These guys are not reasonable. Certainly not decent. Buy from this dealer as a last resort. Second thought, take the bus for a while till you find a car somewhere else. More