Nick Mayer Ford - Mayfield Heights

Customer service Every time I'm there I feel welcome, from the service staff to the cashier everyone is friendly and inviting. Vehicles are fixed right and washed. Gre Every time I'm there I feel welcome, from the service staff to the cashier everyone is friendly and inviting. Vehicles are fixed right and washed. Great job keep up the good work! More

Classic "Take the money and run" dealer Don't look for much integrity with this dealer. Sean was a good salesman but his bosses were horrible. The sales lady who supervised Sean took our bi Don't look for much integrity with this dealer. Sean was a good salesman but his bosses were horrible. The sales lady who supervised Sean took our bid on a used car over the phone but never submitted it...we called Sean back a few days later to find out what happened. She told Sean we weren't interested (?). Lying is not becoming from a car dealer. I guess she didn't like our bid. Then we find out the radiator is rusted out...no wonder there was no warranty on what looked like a mint condition 2009 van. Should have had it looked at by a neutral mechanic. So much for the "buy with confidence" assurance you are supposed to get at a so called reputable dealer like Nick Mayer. I guess you have to spend a lot more that $14k for them to treat you right. Oh and the best part...sales managers who get as nasty as a junk yard dog when you call to ask them to do what's right. They have no interest in the concept of return business or customer care. Beware...this place is lives up to all the used car salesman stereotypes. More

Great deal and very friendly. Bought a 2010 Edge. Got a good deal and my salesman was friendly. I am not sure why all of the other negative reviews. I was treated well and was i Bought a 2010 Edge. Got a good deal and my salesman was friendly. I am not sure why all of the other negative reviews. I was treated well and was in and out in less than 1 hour. I would recommend anyone from the internet department, they were all very helpful. More

SOLD ME AN UNSAFE AUTOMOBILE, THAT COULD HAVE KILLED US.. I bought a 1994 Ford Tempo GL with 19K original miles..MOST LIKELY 119K MILES. I bought it from Nick Mayers Marshall Ford Lincoln on November 3, 2014 I bought a 1994 Ford Tempo GL with 19K original miles..MOST LIKELY 119K MILES. I bought it from Nick Mayers Marshall Ford Lincoln on November 3, 2014. I bought this car for my daughter who was turning 21 to use it to go to college, I live in Las Vegas so I had it shipped to me. Upon arrival the car looked good, but after taking it to my mechanic they told me that it was unsafe to put on the road and to send it back....Its been an on going battle to try and get someone to own up to this piece of junk and to give me back a refund that would be suitable to my loss....I paid $3383.50 for this car then another 800 for shipping. I'm not looking for full refund but they offered $300 a couple days ago and I felt insulted......I am so very disappointed in the way they are handling this matter. I will be calling the better business bureau on monday and will contact an attorney if I have to .........My mechanic will sign a note stating that the car is dangerous and could not be registered as it is unsafe to drive.....I would love to speak with Nick Mayer but he has not been MAN enough to return my phone calls......I do hope no one else will ever be subjected to this kind of cruelty.....I am so very disappointed as I bought this from the ford dealership as I felt they could be trusted to sell me a good product for a good price..... and I was completely mislead........they lack honesty, integrity and character and they wouldn't know the truth if it slapped them in the face....this is the most dishonorable dealer I've ever dealt with......so very disappointed....Hope and Pray no on will ever have to go through this as I did......UNDER NO CIRCUMSTANCES WOULD I EVER RECOMMEND ANYONE TO DO BUSINESS WITH THIS COMPANY AGAIN........... More

worst service I had to bring my truck back 5 times in the course of 8 months for items not completed on my truck after an accident. Stay away I had to bring my truck back 5 times in the course of 8 months for items not completed on my truck after an accident. Stay away More

Why any dealership would make this guy (Kyle) a manager is beyond me? This guy is unintelligent, immature, arrogant, and beyond rude to customers. I've never been to a respectable company where an employee is beyond me? This guy is unintelligent, immature, arrogant, and beyond rude to customers. I've never been to a respectable company where an employee was allowed to openly chastise customers The sad thing is that there was a car at the lot we were going to purchase, but decided to take our business elsewhere just to get away from him. Do yourself a favor and don't Easter your time or patience at this place. Not worth it!!!! More

I would like to apologize for blaming Willie Jofferion and Marshall Ford Superstore Ohio. We were misled about our car warranty by the McCafferty Dealership where we turn for service, they told us our and Marshall Ford Superstore Ohio. We were misled about our car warranty by the McCafferty Dealership where we turn for service, they told us our car warranty is voided, but when we asked them to prove their statement, 2 days later they said they just assumed we lost our warranty, but in reality we didn't. I apologize again, Marshall Ford Superstore guys are great! They even promised to partially compensate our service expenses! Thank you Dan Artino from Marshall Ford Superstore!!! More

Put $500.00 down on Weds. to hold it til Saturday, pending parent approval & they sold it on Friday even with a signed contract! Owner was very rude & didn't care that we had anything on paper! They o pending parent approval & they sold it on Friday even with a signed contract! Owner was very rude & didn't care that we had anything on paper! They obviously don't care about the customer or ever getting a repeat customer. He didn't want to listen to reason and we were appalled that they would sell the vehicle without calling us on the day they sold it! DO NOT EVER GO TO THIS DEALER BECAUSE HIS WORD IS WORTHLESS!!!! More

Great Experience. Saleperson worked with me to find a great car that fit my budget. I had on concern about a small scratch on the passenger door. The service department gave me a loaner and had the car b great car that fit my budget. I had on concern about a small scratch on the passenger door. The service department gave me a loaner and had the car back that day completely fixed. I have already brought my daughter back to the dealership to find a used car for her. More

26 BBB Complaints in 36 Months. Marshall Ford sold me a 26 BBB Complaints in 36 Months. Marshall Ford sold me a vehicle with a bad odometer reading. They are not acknowledging the problem. I went to anoth 26 BBB Complaints in 36 Months. Marshall Ford sold me a vehicle with a bad odometer reading. They are not acknowledging the problem. I went to another dealer who verified the problem. The are not even willing to take back the vehicle or offer some compensation. These guys are not reasonable. Certainly not decent. Buy from this dealer as a last resort. Second thought, take the bus for a while till you find a car somewhere else. More