Nick Mayer Ford - Mayfield Heights

Being stubborn will not help your customer base . I was very excited to go look at a used Dodge Charger 2015 at this dealership even though they were not a Dodge Dealership. The salesperson Damon was I was very excited to go look at a used Dodge Charger 2015 at this dealership even though they were not a Dodge Dealership. The salesperson Damon was outstanding and I feel bad for him regarding what transpired in my experience as I could tell he was frustrated as well. I had been looking at cars for over a month after finally selling a car I had on Craigslist. I read the reviews about this dealership prior to entering and was a little apprehensive. I had $9,000 cash on me to put down on the car as well as stellar credit 840+ so I figured it would be an easy deal. I was even going to use their financing allowing the loan company to give them a kick back even though I had my own financing already through a credit union!! Boy was I wrong. When it came time to agree on the numbers, Damon went to the sales manager working this evening and came back with $100 off the price of the vehicle. I found this insulting, especially for a car that was rear wheel drive and was about to be stored for the winter in a few months. Long story short I walked out over $388 as the sales manager would not budge on the price, and total I was only asking for $488 off the sticker, which I felt was very reasonable. Being a Mayfield resident I was very disappointed as I wanted to give this local dealer my business. I ended up purchasing a new vehicle at another dealer in Aurora that was no nonsense, as well as priced significantly lower than ALL other dealers around. In closing, I would recommend the sales manager as well as the Marshall Ford sales staff revisit their sales strategies if they want to stay in business. We the consumer are much more educated about the values of cars and are active on all the sales web sites comparative shopping when spending this kind of money on transportation. More

Worst Service I have purchased one Fusion from them and we lease another. EVERY time I take a car there for service it is a huge hassle. Even something as simple as I have purchased one Fusion from them and we lease another. EVERY time I take a car there for service it is a huge hassle. Even something as simple as an oil change, turns into a mess. We recently took our 2014 fusion there for an oil change. The next time we started the vehicle the check engine light came on and it idled very rough ( it was whisper quiet before). So, now we have to take it in to be repaired, which is a huge inconvenience of taking off work because of thier limited hours. Once I had an 11am appt for service, I went back 2 and 1/2 hours later to check on the progress and my car was in the same spot it was when i dropped it off. I will never buy anything there again...waste of time and money. More

Buyer beware Struck a deal on a truck. I did not see a breakdown of the money until I asked finance manager before signing. A phantom 4g down payment was required Struck a deal on a truck. I did not see a breakdown of the money until I asked finance manager before signing. A phantom 4g down payment was required on top of my trade. This was never discussed.There was NO miscommunication on my part.. Wasted 5 hours of my time. Worse, JP and Finance manager laughing outloud. Made this same complaint directly to Ford Motor Co. More

"Great people and service" Everyone at Nick Mayer Ford from the salesman Julius Resnick to the financial /loan mgr Chris were very courteous and professional. I would highly rec Everyone at Nick Mayer Ford from the salesman Julius Resnick to the financial /loan mgr Chris were very courteous and professional. I would highly recommend this dealership to any I know looking for a used or new vehicle More