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Nick Mayer Ford - Mayfield Heights
Mayfield Heights, OH
116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 116 reviews
January 29, 2017
Waste of time I just left this dealer. I couldn't have been more insulted by my experience. Prior to my arrival I emailed the price I would except for my trade I just left this dealer. I couldn't have been more insulted by my experience. Prior to my arrival I emailed the price I would except for my trade in. It was exactly the fair KBB trade amount which we all know is not consumer friendly. I was met with an offer $1,500 lower. This is after being emailed that we were "in the ballpark". Hmm that's not in the stadium to me. Then the car had significant damage on the bumper and all I asked was for it to be repaired or reflected in the price. To which I was repeatedly told the dealer was already taking a $5,000 loss on the car. Really!!! I have never met a dealer who would make a deal where after trade in they would still lose money. It's 2017. Those tactics just don't work. When I clearly shared my displeasure and my being insulted by the start of the deal I was handed my keys and sent on my way. Funny story. As I was waiting I looked at their feedback wall and was told Ford only accepts A++ ratings or the salesperson is dinged. My guess is they only had 8-9 posted cause there are only 8-9 people that can eat a poop sandwich and be happy. More
by George
Employees Worked With
Julius resnik
December 08, 2016
Used Car Purchase with a twist. Just purchased a used car for my son. I knew what I wanted before I arrived. I was able to get a look at it and wanted to drive it. It took an hour to Just purchased a used car for my son. I knew what I wanted before I arrived. I was able to get a look at it and wanted to drive it. It took an hour to get the car out from behind the car that was blocking it. Test drove the car and decided to buy. The process took awhile. I arrived at 10:30 and left @ 1:30. Paying cash did not speed up the process. I was driving the car home when I had some electrical problems. I returned to the dealership and they took into service. They ended up replacing the alternator and battery on them. In the end I was pleased with my purchase. Sales were friendly although they seemed a little unorganized. Service department was great. They pulled someone off a car to fix mine which was quite nice. More
by Rkastor
Employees Worked With
Howard Williams, Terry Grandberry
November 29, 2016
I can't afFORD to be lied to again Totally unprofessional, dishonest, shady and the list goes on. Check all car features, plans purchased and fine print before you leave the lot if you Totally unprofessional, dishonest, shady and the list goes on. Check all car features, plans purchased and fine print before you leave the lot if you absolutely choose to purchase here. I encourage you to visit other Ford locations that are much more reliable and honest. Locations that have Managers that actually manage This location employs managers that will not acknowledge customer's concerns. You're lucky if they greet you. Some of the staff members are great but management sucks....the only time they speak or smile at you is right before you sign the papers. I seriously wish I never stepped foot into this location.....I've been driving Ford vehicles for 18 years. I never felt this way until doing business here. Buyer beware!! More
by I hate Nick Mayer
Employees Worked With
My sales guy was the worst., Robert Burgett
November 26, 2016
Bad deal Brought a 2011 ford explorer in 2015 from dealer engine went bad called Nick Meyer and did not want to help with either repair or trade in went to Kia Brought a 2011 ford explorer in 2015 from dealer engine went bad called Nick Meyer and did not want to help with either repair or trade in went to Kia to do what Nick Meyer did not want to stay away from this dealership More
by Manuel Wood
Employees Worked With
Sean Bradford
November 15, 2016
Excellent I received excellent service, but why was my salespersons name not on your list. David Willingham. Thank You for everything. I did recommend you to s I received excellent service, but why was my salespersons name not on your list. David Willingham. Thank You for everything. I did recommend you to someone else. My sister purchased a car the same night. More
by apree028
Employees Worked With
David Willingham
October 17, 2016
Horrible, not organized, not professional I have been there twice in my many years as a Ford Customer hoping they would impress me. No luck there. They had no organization to the sales depa I have been there twice in my many years as a Ford Customer hoping they would impress me. No luck there. They had no organization to the sales department. I ended up working with several salesman, the finance person, the sales manager and the general manager. So confusing. With never retern. Had a bad experience with Reggie in the sale department years ago. Can't believe they kept him. More
by Magnetic
Employees Worked With
Too many
October 05, 2016
Being stubborn will not help your customer base . I was very excited to go look at a used Dodge Charger 2015 at this dealership even though they were not a Dodge Dealership. The salesperson Damon was I was very excited to go look at a used Dodge Charger 2015 at this dealership even though they were not a Dodge Dealership. The salesperson Damon was outstanding and I feel bad for him regarding what transpired in my experience as I could tell he was frustrated as well. I had been looking at cars for over a month after finally selling a car I had on Craigslist. I read the reviews about this dealership prior to entering and was a little apprehensive. I had $9,000 cash on me to put down on the car as well as stellar credit 840+ so I figured it would be an easy deal. I was even going to use their financing allowing the loan company to give them a kick back even though I had my own financing already through a credit union!! Boy was I wrong. When it came time to agree on the numbers, Damon went to the sales manager working this evening and came back with $100 off the price of the vehicle. I found this insulting, especially for a car that was rear wheel drive and was about to be stored for the winter in a few months. Long story short I walked out over $388 as the sales manager would not budge on the price, and total I was only asking for $488 off the sticker, which I felt was very reasonable. Being a Mayfield resident I was very disappointed as I wanted to give this local dealer my business. I ended up purchasing a new vehicle at another dealer in Aurora that was no nonsense, as well as priced significantly lower than ALL other dealers around. In closing, I would recommend the sales manager as well as the Marshall Ford sales staff revisit their sales strategies if they want to stay in business. We the consumer are much more educated about the values of cars and are active on all the sales web sites comparative shopping when spending this kind of money on transportation. More
by Tim
Employees Worked With
Damon
August 25, 2016
Worst Service I have purchased one Fusion from them and we lease another. EVERY time I take a car there for service it is a huge hassle. Even something as simple as I have purchased one Fusion from them and we lease another. EVERY time I take a car there for service it is a huge hassle. Even something as simple as an oil change, turns into a mess. We recently took our 2014 fusion there for an oil change. The next time we started the vehicle the check engine light came on and it idled very rough ( it was whisper quiet before). So, now we have to take it in to be repaired, which is a huge inconvenience of taking off work because of thier limited hours. Once I had an 11am appt for service, I went back 2 and 1/2 hours later to check on the progress and my car was in the same spot it was when i dropped it off. I will never buy anything there again...waste of time and money. More
by JKG8870
Employees Worked With
Service Department
August 13, 2016
Buyer beware Struck a deal on a truck. I did not see a breakdown of the money until I asked finance manager before signing. A phantom 4g down payment was required Struck a deal on a truck. I did not see a breakdown of the money until I asked finance manager before signing. A phantom 4g down payment was required on top of my trade. This was never discussed.There was NO miscommunication on my part.. Wasted 5 hours of my time. Worse, JP and Finance manager laughing outloud. Made this same complaint directly to Ford Motor Co. More
by EH
Employees Worked With
JP and the Finance Manager,
July 28, 2016
"Great people and service" Everyone at Nick Mayer Ford from the salesman Julius Resnick to the financial /loan mgr Chris were very courteous and professional. I would highly rec Everyone at Nick Mayer Ford from the salesman Julius Resnick to the financial /loan mgr Chris were very courteous and professional. I would highly recommend this dealership to any I know looking for a used or new vehicle More
by Gary Vranic
Employees Worked With
Julius, Chris
