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774 Reviews of Newton Nissan - Service Center
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March 05, 2017
Terrible Customer Service I went to Newton with several issues with my vehicle. When I arrived, the guy that came to assist me appeared to be irritated. I brought my car on Sat I went to Newton with several issues with my vehicle. When I arrived, the guy that came to assist me appeared to be irritated. I brought my car on Saturday. He said we're full and can't take you. So I advise him that I had spoke with someone earlier in the week and was advised it would be fine to come in on Saturday with no appt but I didnt have a name. He walks off and doesnt say anything. That should have been my queue to leave but I didnt. He brings another guy out that is great, his name was David Stone. He was so friendly. I decided to leave my vehicle. He says we will work you in today so I agree. He calls at 3:50 (they close at 4) and tells me what he thinks is wrong with my car. I don't complain because I need it fixed. He promises to call first thing Monday morning and I hear nothing. I call him around noon on Monday. The secretary tells me they are working diligently on my vehicle and will have David call me back. At 4:30 I hear nothing so I call back and tell them to bring my car out front and I will pick it up when I get off because I couldn't wait that long. At this point, I hadn't even spoke with anyone regarding the issues for sure that were wrong, I advised the secretary that I wouldn't be paying a diagnostic fee and she agrees. We hang up and 1 minute later David calls. He says we identified one of the issues (my car was starting intermittently, pulling hard to the right and the check engine light was on). He says we have fixed the check engine light issue by changing the filter and flushing pipes (with no approval by me to fix these things). So I ask who is going to pay for this? He says I guess I will have to cover it. He also informs me that they are testing it now to see if it is out of alignment. So I say ok and hang up. He calls back and says it is out of alignment. I agree to allow them to fix that but still bring my car to the front. I ended up being charged 280.00 for "flushed pipes" and a changed filter that they did without me being in agreement. He also completed the alignment that still pulls to the right. The intermittent starting issue was not resolved either. He said they couldn't figure out what was wrong with it but since I needed the vehicle they would call me the next day with the response from tech support (whom they had to reach out to and they were closed). I never received a call the next day. Someone from quality reached out to see how the experience was, when I sent the email advising Susan Smith how terrible the experience was she never responded. So I sent a response email inquiring if she was just "doing her job". I didnt get a response to that either. I plan to continue on my journey with Newton Nissan until their terrible service is reconciled. Good luck to those of you that decide to trust them. I wish I could provide no stars. This has been a nightmare. More
by BeeJai
March 04, 2017
Service Work David Stone is the reason I keep coming back to Newton Nissan for service. He treats everyone like they are the most important person in the world to David Stone is the reason I keep coming back to Newton Nissan for service. He treats everyone like they are the most important person in the world to him. I brought my car in for service today and he was just as kind as he always is. It is a car that my 16 year old daughter drives and when David found that out he made sure she took one of his cards and told her that if she gets out somewhere and needs him to make sure that she doesn't hesitate to call him. Even though it is my car, when he was talking about the things that it needed he spoke directly to her. He explained the services it needed ( an air filter and battery terminals needed to be cleaned ) but he explained them in a way she understood as she is new to dealing with this. I thank David for his care and concern. He is honestly one in a million. More
by Dkizer
Employees Worked With
February 25, 2017
15 second fix I went in because the lift gate on my new Rouge wouldn't open. The technician listened to my problem, reached into my car, and turned on the switch t I went in because the lift gate on my new Rouge wouldn't open. The technician listened to my problem, reached into my car, and turned on the switch that I didn't know about, and solved the problem -- all without making me feel stupid. Then they gave me a free car wash. What a deal. More
by tndoc
Employees Worked With
Todd Yates
February 17, 2017
Help beyond repair of our car. Helpful in providing a courtesy car and helping us to meet schedules while our car was being repaired. The work was professional and good quality. W Helpful in providing a courtesy car and helping us to meet schedules while our car was being repaired. The work was professional and good quality. We will continue to use Newton Nissan for servicing our cars. More
by Buddy48
February 14, 2017
Great Service My son bought a used Nissan from a different dealer. When he purchased his Sentra he bought the extended warranty. He started having some issues, so I My son bought a used Nissan from a different dealer. When he purchased his Sentra he bought the extended warranty. He started having some issues, so I called Newton Nissan to see what I needed to do. I was connected with Mitch Roberts. He explained how the processed worked. We had the car towed to his dealership and he took care of the rest. He ended up needing a new engine. The warranty company told him that there was a cap on the amount for a new engine. He went above and beyond to get what we needed without us being out any extra money out of pocket. All my son had to pay was his 100.00 deductible. Mitch was very polite and easy to work with. I would highly recommend Newton Nissan and Mitch for all your service needs. Thanks Mitch More
by kfmartin
Employees Worked With
January 27, 2017
Very good service David is very friendly and is very knowledgeable of the vehicle I am driving great service advisor. I will definitely be back to get my Nissan Amanda David is very friendly and is very knowledgeable of the vehicle I am driving great service advisor. I will definitely be back to get my Nissan Amanda serviced. Thanks Shay and Anita Bradley More
by Shay19
Employees Worked With
January 26, 2017
Great Service Department I recently had my Nissan Juke serviced at Newton Nissan. What a great service department very well maintained and very professional. This is a class A I recently had my Nissan Juke serviced at Newton Nissan. What a great service department very well maintained and very professional. This is a class A dealership. All other dealerships needs to benchmark from Newton Nissan. And a special thanks to David Stone very professional and always willing to help. Thanks David Stone and Newton Nissan More
by Billylu2
Employees Worked With
January 18, 2017
Disappointed I dropped my car off for service today. I was told that my car would be washed while there and they normally vacuum it out. When I went to pick it u I dropped my car off for service today. I was told that my car would be washed while there and they normally vacuum it out. When I went to pick it up during my lunch break, it had not been washed and I had to wait an additional 25 minutes for them to get this done. Then when I got in it to leave, it had not been vacuumed. Hopefully the service techs were more attentive to detail with the service that I had done..... More
by JLW
January 12, 2017
Fantastic These guys take care of you like you're the most important person they know! Dalton was on top of it the entire time. Would definitely recommend These guys take care of you like you're the most important person they know! Dalton was on top of it the entire time. Would definitely recommend More
by Ellennon
Employees Worked With
Dalton Clark
January 09, 2017
Wiper Fluid My husband brought my car in Jan 5th for an oil change, which should have included filling my wiper fluid with what I assumed a non freezing fluid.... My husband brought my car in Jan 5th for an oil change, which should have included filling my wiper fluid with what I assumed a non freezing fluid..... wrong!!! During the bad weather and salt all over the road this past weekend I would have LOVED having wiper fluid that would come out. I bring my car to a dealership service center to ensure I get the best service and I am very disappointed in what I actually received. More
by Amanda Hlad
Employees Worked With
Jamie Bradford
