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Newton Nissan - Service Center

Gallatin, TN

4.6
774 Reviews

774 Reviews of Newton Nissan - Service Center

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December 13, 2018

Exceptional experience buying my new Rogue from Cody Patana I wanted to trade my 2012 Rogue (along with an insurance check from a car accident) to purchase a new vehicle if I could get a good deal. Cody Pata More

by ElaineAGeorge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin George, Cody Patana
November 19, 2018

Fabulous sales staff, easy to talk to, no hassles. Our sales person was Matthew McSwain, a really friendly guy and so helpful. We went in for an oil change for our 2013 Rouge and left with a 2018 Rouge More

by Catsmom11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew McSwain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Holle
October 26, 2018

Survey Cody franklin saw me in service and helped me purchase a new titan he was great with helping me through everything. He is wonderful and recommend him More

by Corn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody franklin
October 25, 2018

Awesome experience Went into get a oil change and a salesman by the name Cody Franklin asking was I looking to trade. I asked him about the buyback program and he explai More

by FoxLady44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Franklin
August 24, 2018

Excellent customer service David Stone did an awesome job ordering the part for my side mirror on My Nissan Altima and when I schedule the appointment to get the part put on I More

by Jenicole720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2018

No time to repair serious issue? After air bag recall work at your location, light stayed on. Service tech yesterday said they didn't have time to look at it. It was only 12:00 and More

by Searchinhonestu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Clark
Aug 23, 2018 -

Newton Nissan responded

Hi there, Thank you so much for taking the time to share your feedback. I am sorry to hear about your recent experience with us, and I would like to learn more and help you. At your earliest convenience, please send me an email at katie@newtonmotorgroup.com, with your name and contact information so that our Service Manager can reach out to you soon. Thank you again. We look forward to hearing from you! Sincerely, Katie R.

August 12, 2018

Good experience Matt is knowledgeable on Nissan. Helpful worked to get things good. And price and finance right. Feel I was forotten once purchase made. Truck easy e More

by PdScott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew McSwain
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Davis, Tyler Davis
August 04, 2018

Above & beyond First ever visit to Newton Nissan to have my car detailed. The servicemen were exceptional. They were super friendly and went above and beyond what I More

by Grateful Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2018

Amazing staff I love the service I receive every time I visit!! Everyone is always so helpful and caring about what they do! Thank you for always working in a timel More

by Jenna B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Clark
July 04, 2018

Service Department Took my truck in for a oil change. The service guy has you sign a paper telling you what your charges are. He puts 389.00 plus taxes and fees. I si More

by Mincey ta
Recommend Dealer
No
Employees Worked With
I don’t know
Jul 05, 2018 -

Newton Nissan responded

Hi Mincey, Thank you for taking the time to share your experience with me. I am so sorry for the way you felt deceived by the charges on your recent service visit. That was certainly not our intention. As I'm sure you are aware, a variety of shop supplies are consumed in servicing our customer’s vehicles. Parts and labor necessary for servicing customer’s vehicles are itemized on estimates and invoices. However, shop supplies (such as protective items for your vehicle, solvents, cleaners, rags, diagnostic equipment, etc) do not lend themselves to precise itemization. Therefore, on all invoices an additional charge of 10% of the total labor amount, not to exceed $35, is added to an invoice. This charge represents costs incurred by the dealer to service all vehicles. Non-mandated disposal or recycling charges may also be associated. I have spoken with my manager, who has put this information on a sign for all customers to see and be made aware moving forward. We value our customers and want to remain as transparent as possible in all our charges. Thank you for bringing it to our attention to put this information in front of our other customers. If there is anything else we can do for you, please let us know. Thank you again for reaching out! Sincerely, Katie R.

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