Back

Newton Ford South - Service Center

Shelbyville, TN

4.6
80 Reviews

80 Reviews of Newton Ford South - Service Center

Sort by
December 31, 2018

Travel blowout Courteous staff. I was driving new 2018 Ford Explorer. Ford dealership did not have matching tire replacement. Had to buy odd tire. Ford needs to repl More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
December 28, 2018

Awesome set of people Took truck just to drop off for def thought it would be a couple days and got it back the same day, they was great. More

by Tim hurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexi , Kim McMahan
December 28, 2018

Always good in the service department Service team is always great and very helpful. There is never any pressure to complete the additional services they just give you the options and let More

by Tampapowerhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim McMahan
December 17, 2018

service experience was good, Shop manager Heath did a good job. Only complaint was the technician who forgot to replace a device after completing service. Al More

by Fordfamily4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath
December 11, 2018

Scratch that The woman at the desk and A. Tankersly of service dept were very helpful. The manager (sales?) was rude in his lack of interest in how a 1-2 inch scra More

by Pettyp
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of mgr's name, would rate him zero stars!, Kim McMahan, Aaron Tankersley
Dec 13, 2018 -

Newton Ford South responded

Hi there, Thank you so much for taking the time to share your feedback with us! I am sorry to of the frustration this situation recently caused you. We certainly always want to help, and I'm sorry that it seemed like the manager you met did not sympathize with you. I understand that you've now filed an insurance report, and I'm glad we could assist you in that. If there is anything further we can do, please let me know. Thank you again! Sincerely, Katie R. katie@newtonmotorgroup.com

November 20, 2018

Excellent and friendly The service That I received at Newton was very good the people were very helpful and I didn't feel like a number They went above and beyond to help m More

by Delroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown, Kim McMahan, Aaron Tankersley
November 20, 2018

F250 service and repair Pleasant service people and work done in promised time. Mike was proactive in making sure the handle that had to be replaced was there on time for the More

by Wbagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
November 19, 2018

Service Great! Very satisfied with work. Work started on time. Oil, fuel filter change plus tire rotation. Very good waiting room, clean and coffe was goo More

by Angus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brown
November 08, 2018

Very friendly and curtious completed the job in a timely man Very friendly and curtious.completed the job in a timely manner and provided a loaner car for the weekend. thank all of you so much More

by Keller2057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim McMahan
October 31, 2018

Good service, terrible product. Service department was great but the transmission in ford focus' is junk. Shame on you Ford. You got me twice but never again. I will never buy anoth More

by Rockytop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim McMahan
...
6