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Mansfield Chevrolet Buick - Service Center

Russellville, KY

4.5
141 Reviews
Call Service Center (270) 490-2006

141 Reviews of Mansfield Chevrolet Buick - Service Center

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May 04, 2023

They are curious and work hard find the problem and get parts ordered and do great work and keep your vehicle clean and notify when work is done and vehicle ready to go More

by slthresher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skaggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2023 -

Newton Chevrolet of Russellville responded

Thanks for sharing about your experience with Newton Chevrolet of Russellville. We appreciate your business and hope to see you again soon!

May 03, 2023

Everything went well on the sales side. But the service department is lacking. Bad service department More

by Brnward9
Recommend Dealer
Yes
Employees Worked With
Maggie carlock
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May 03, 2023 -

Newton Chevrolet of Russellville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We will share your comments with the service department.

April 16, 2023

Will not fix the issues nothing but the run around. General manger will not return calls. More

by Bobby_keith11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Thomas, Jason Smith, Justin Lawson
Report | Print
Apr 18, 2023 -

Newton Chevrolet of Russellville responded

Hi Bobby, Thank you for taking the time to share your feedback. We are sorry that you are still having issues after visiting us. We have passed on your concerns to our General Sales Manager, Jon Hyde, who is reviewing your information and will be reaching out to you soon to discuss how we can help make this right. Thank you again, and we'll be in touch! Sincerely, Katie R.

April 14, 2023

Curtious got me next day after called high on parts. Need to upgrade waiting room with chairs u can get out of and more channels to watch other than just one More

by rvhowell02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Thomas
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Apr 16, 2023 -

Newton Chevrolet of Russellville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 10, 2023

I did not like them a bit they charged me $744 for service that they couldn't even fix it and it was only $3 part was all it needed when I got to another dealership More

by jim.hulcy16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2023 -

Newton Chevrolet of Russellville responded

Hi Jim, Thank you for taking the time to share your feedback with us. We are sorry that you experienced some miscommunication in our service department during your recent visit. I understand that you were traveling through town when you visited us, and had several aftermarket products on your vehicle, which were making it difficult for communication to your transmission. We worked with the tools we have to try and diagnose the issue, but it can be tricky to do so when aftermarket products are involved. We charge diagnostic fees even when we can't get to the bottom of an issue, so that we take care of our employees and their time in the shop. We are glad that you got your issue solved at another dealership, and we wish you all the best! Sincerely, Katie R.

Apr 19, 2023 -

jim.hulcy16 responded

the aftermarket parts you said i had nothing to do with problem. your serviceman did not have the knowledge to fix the problem.NO sevice shop would charge for a job they could not fix. i will pay the diagnostice fee. I HAVE TO WORK TO TO FEED MY FAMLEY AND PAY BILLS .....

April 10, 2023

Great service - everyone was very friendly and professional- nice to have a local place to take mt truck More

by mcwprofab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Newton Chevrolet of Russellville responded

Thanks for sharing your thoughts about your experience with Newton Chevrolet of Russellville. We appreciate your business and hope to see you again soon!

April 07, 2023

The Service department are very courteous and been over backwards to try to accommodate you. I’ll be back for sure. More

by sheilalacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skaggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2023 -

Newton Chevrolet of Russellville responded

Sheila, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Newton Chevrolet of Russellville!

April 05, 2023

They were easy to talk to, and helped me with my purchase. The vehicle I purchased a Buick entire I will enjoy for years More

by telamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Thomas, Jason Smith
Report | Print
Apr 06, 2023 -

Newton Chevrolet of Russellville responded

Thanks for sharing about your experience with Newton Chevrolet of Russellville. We appreciate your business and hope to see you again soon!

April 04, 2023

They did the job but didn’t seem like they cared if they had your business or not. Everything seemed like you were interfering with their day. I use my truck as part of my business it is a must have for me More

by Less than impressed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Thomas
Report | Print
Apr 05, 2023 -

Newton Chevrolet of Russellville responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 04, 2023

They damaged my car and want me to pay for them to fix it so I have no car now after I had already paid for the job done.The part was defective so they had to replace it and damaged the balance chain and tim More

by p.bell344
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Newton Chevrolet of Russellville responded

Hi there, Thank you for taking the time to share your feedback with us. We are very sorry that your service experiences with us have left you feeling disappointed. I understand that we were able to help with one repair, but then that revealed a second, which we have offered to cover the labor costs for if you can cover the parts. That offer still stands if you would like to accept it. Thank you again for sharing your feedback, and we wish you all the best. Sincerely, Katie R.

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