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Mansfield Chevrolet Buick - Service Center

Russellville, KY

4.5
141 Reviews

141 Reviews of Mansfield Chevrolet Buick - Service Center

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June 11, 2023

Very helpful and quick service! I appreciate their fast work and advice with my car More

by sadieelizabeth36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skaggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Newton Chevrolet of Russellville responded

Thanks for sharing about your experience with Newton Chevrolet of Russellville. We appreciate your business and hope to see you again soon!

June 07, 2023

Great a little high on price but quality work comes with good pay good job More

by tiffanyw_cheer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Newton Chevrolet of Russellville responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

June 07, 2023

Everyone at the dealership are friendly and courteous. We are blessed to have you all in russellville. I would not purchase a vehicle any where else. More

by BRENDAFARWICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skaggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Newton Chevrolet of Russellville responded

Thank you so much for your kind words, Brenda, and for taking the time to leave us this wonderful feedback!

May 30, 2023

Courteous service department. Excellent service and communication on needed repairs. Ease of scheduling service for repairs. More

by MMERICLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Newton Chevrolet of Russellville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Newton Chevrolet of Russellville, we look forward to having you as a valued customer for many years to come!

May 27, 2023

We got our truck serviced and they said they serviced our whole vehicle. We was going on vacation to Panama City for 9 days We got to Nashville and our windshield wiper came apart on the passenger side We ha More

by JPOWELL20
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kaity McCollum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skaggs
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Newton Chevrolet of Russellville responded

Hi there, Thank you for taking the the time to share your feedback. We are so sorry that you experienced this on your vacation! We understand your concerns, and our Service Manager, Nick, has reached out to you to make sure we get you in quickly to make sure everything good to go. He has left you a voicemail, and hopes to hear from you soon. Sincerely, Katie R.

May 22, 2023

Well i just paid $140 for a 4 wheel alignment. .when they called me & told me that the truck was ready, they said..we got you all lined up. Everything is in spec ,But where id put the lift/leveling More

by pushbutton888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaity McCollum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Newton Chevrolet of Russellville responded

Hi there, I am so sorry for the delay on responding to your review. Thank you for taking the time to share your feedback. I understand that our Service Manager, Nick, has reached out to you about these charges, explaining that they are standard for all service shops to include in their billing. We are sorry for any miscommunication that occured during your visit, and we wish you all the best moving forward. Sincerely, Katie R.

May 21, 2023

The service manager was very nice and knowledgeable. I received my car earlier than redirected. More

by tiffhallman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Newton Chevrolet of Russellville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Newton Chevrolet of Russellville, we look forward to having you as a valued customer for many years to come!

May 17, 2023

Service department very nice and always helpful with truck and accommodating with appointments each time More

by LONERIDE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Newton Chevrolet of Russellville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 07, 2023

Everyone was nice and helpful. They worked on my GPS system to get it fixed before we went on vacation so they ordered the piece and get it on tomorrow before we leave for vacation More

by JPOWELL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skaggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Newton Chevrolet of Russellville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Newton Chevrolet of Russellville.

May 06, 2023

They went out of their way to help me. I needed new front brakes and they got me in that day. I was told what was going to be done and the price it would cost. Would highly recommend!! More

by medic3135p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaity McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Newton Chevrolet of Russellville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Newton Chevrolet of Russellville.

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