Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Newport Lexus
Newport Beach, CA
1,797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,797 reviews
December 07, 2015
Fly in meet with Eddy Lin Drive Home with a Grin Was looking all over country for specific car color and options. Located one at Newport Lexus. Eddy Lin was my contact.. Held car for me. made me Was looking all over country for specific car color and options. Located one at Newport Lexus. Eddy Lin was my contact.. Held car for me. made me confident that i could buy this car sight unseen.. Flew in on a Sunday morning. Got a text the minute I landed walked out the front door of airport right into courtesy van.. after a few minutes to take care of details I was on my way with my new car.. could not have been easier, comfortable and most enjoyable experience buying a car I have ever had. Thank you Eddy Lin and Newport Lexus. More
by kg
Employees Worked With
Eddy Lin
Helpful December 04, 2015
Was promised many things and found myself disappointed ... During the time I was looking for a new vehicle, I was skeptical leaving Mercedes Benz. I did not like the models that were being offered to me until During the time I was looking for a new vehicle, I was skeptical leaving Mercedes Benz. I did not like the models that were being offered to me until I was introduced to the Lexus CT200h F Sport. The engineering of the car is incredible, but the sales associate and accounting lady were very pushy. When I told them I would return on another date because paperwork wasn't adding up, they essentially promised me a quick speedy processing that day, and a check for my trade in-vehicle in two weeks. Well, 20 mins turned into 4 hours which caused me to miss a very important meeting. I purchased my vehicle on October 23rd, 2015. It is now December 4th, 2015 and still no check. Had it not been for Bill Pippin making me feel more at ease, I probably would have written to corporate and the city of Newport with a much more detailed complaint. Customers should receive what they are promised or the loyalty and trust is not there, neither is returning or referred business. The car is great, but the service has been the worst. I took my car in for its first wash a week ago and I wasn't even directed on where to go, where to sit, how long it would take, etc. Something Fletcher Jones would NEVER tolerate with their team. I'll be sad to have to eventually say goodbye to my adorable Lexus hybrid, but I look forward to returning to Mercedes Benz at the end of my term. More
by CoriVee
Employees Worked With
Bill Pippin, Jorge Urquidez, Sarah Engel
November 17, 2015
Excellent service! The wife and I had an amazing dealership experience coordinated by our Sales Professional Gary Kalagian. Gary was very accommodating to us when we we The wife and I had an amazing dealership experience coordinated by our Sales Professional Gary Kalagian. Gary was very accommodating to us when we were looking at options to replace our 2014 BMW X5. Having a newborn, we knew the it may be tough to stick through the whole negotiation/contracting process and that turned out to be a non-issue here! He was very busy with several customers, but seem to balance everything so we had the perfect combination of time with and without him (for those private financial discussions). So happy with the way everything turned out! One suggestion though, please consider adding a changing station to the restrooms (men's and women's). Goes a long way for me if I ever bring the car in for a wash or periodic service. More
by kraustin1
Employees Worked With
The friendly staff at the cafe., Gary Kalagian, Sarah Engel
November 16, 2015
Great Experience We really enjoyed having Bob sell us our new Lexus. He made the buying process painless. Bob was also very patient as he walked us through the vehic We really enjoyed having Bob sell us our new Lexus. He made the buying process painless. Bob was also very patient as he walked us through the vehicles features and showed us how to set up the vehicle. I would highly recommend Newport Lexus and Bob. More
by Allison P
Employees Worked With
Tony D'Amato
November 15, 2015
Amazing sales man Bob is an amazing sales man. He was very patient during the negotiations, and was eager to get the deal done. He was also thougtful for our family. Th Bob is an amazing sales man. He was very patient during the negotiations, and was eager to get the deal done. He was also thougtful for our family. Thanks Bob! More
by Liana
November 15, 2015
Happy with service Andy tran and his teammate was very patient, honest, no pushy. He showed us different options w/o pushing us. We got a Lexus GS 350 2015 on a lease. V Andy tran and his teammate was very patient, honest, no pushy. He showed us different options w/o pushing us. We got a Lexus GS 350 2015 on a lease. Very happy with our decision. And Thanks to great service. More
by Thyat000
November 12, 2015
Professional and Courteous as always. No grind,Great Place! This is the second time I have purchased a vehicle from Newport Lexus. The first time was for my wife. I was so impressed with their professionalism, This is the second time I have purchased a vehicle from Newport Lexus. The first time was for my wife. I was so impressed with their professionalism, I came back and purchased a car for myself this time. I have never met a more courteous or professional staff. From the time you walk in to the time you leave it's nothing but, How can I assist you and is there anything else we can do for you? Their team truly from management to sales want you to have the best purchase experience ever. Bill Pippin the manager is a true gentleman and easy to talk too and Jorge's product knowledge of the car I wanted to buy was excellent. Every question I had about the car and the deal was answered and I didn't feel as if I was having to grind/Haggle. Easiest car purchase I have ever made. Thanks again guys for the awesome experience! More
by Matthew R
Employees Worked With
Bill Pippin, Jorge Urquidez
November 12, 2015
Great Service George (Jorge) was a pleasure to work with. He explained everything in detail and stayed in constant communication with me. He went above and beyon George (Jorge) was a pleasure to work with. He explained everything in detail and stayed in constant communication with me. He went above and beyond to make sure I was happy. I will for sure be back soon for another vehicle. More
by scueva
Employees Worked With
Jorge Urquidez
November 11, 2015
Great experience. Helpful, quick and knowledgeable about the products. Was given everything that was promised. All around friendly atmosphere. Had a bad experien Helpful, quick and knowledgeable about the products. Was given everything that was promised. All around friendly atmosphere. Had a bad experience at Tustin Lexus and was hesitant to purchase another Lexus. More
by Lexus
Employees Worked With
Jorge Urquidez, Sarah Engel
November 10, 2015
Newport Lexus: Eddy Lin Never had an easier time at a car dealership. Eddy Lin was very welcoming, informative, professional, and made the whole car buying experience stress Never had an easier time at a car dealership. Eddy Lin was very welcoming, informative, professional, and made the whole car buying experience stress free. He really cared for me and tried to get me the best deal possible. Definitely will recommend Eddy Lin and Newport Lexus to all my friends and family! Thanks again Eddy! More
by johnolinarez
Employees Worked With
Eddy Lin
