Back

Newport Lexus

Newport Beach, CA

4.9
1,797 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

Directions

By Type

Showing 1,797 reviews

February 09, 2016

Great experience. Jorge Urquidez was very helpful in finding us the car that we wanted. Going above and beyond to find, drive and make sure that everything was what we More

by CWhitaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Pippin, Jorge Urquidez, Sarah Engel
Feb 09, 2016 -

Newport Lexus responded

Hi CWhitaker, We cannot thank you enough for your thoughtful comments on our dealership! It's a team effort here every day, as we strive to provide our customers with the best service possible. Our sales and finance team work hard to keep our customers completely satisfied. Welcome to the Newport Lexus Family! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 08, 2016

Exceptional Guest Service . Jorge assisted me from the start and really exceeded my expectations! He was very helpful and aggressive on the price. I will continue to purchase fro More

by ahalimeh0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Pippin, Jorge Urquidez, Sarah Engel
Feb 09, 2016 -

Newport Lexus responded

Hi Valued Customer, Thank you for choosing Newport Lexus and letting us know how we're doing. We’re extremely proud of Jorge and his efforts to ensure that you found the perfect car! It's customer experiences like these that make us want to do what we do, so thanks again for sharing it with us! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

February 08, 2016

Ask for Jorge Jorge listened to us and helped us get exactly what we wanted. Other dealers tried to sell us a used car when what we wanted was a new RX350. More

by Mtfernand
Recommend Dealer
Yes
Employees Worked With
Jorge Urquidez
Feb 09, 2016 -

Newport Lexus responded

Hi Valued Customer, We're overjoyed by the comments left in your review. We couldn't be more pleased to hear that Jorge went above and beyond to make sure your car-buying experience went smoothly. Congrats on your new RX350 and should you ever have any questions, please don't hesitate to ask. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 23, 2016

Quality of Dealer Your service Department is excellent. I have been going to Lexus since 1999 and have always been satisfied. Lexus Newport by far from top to bottom i More

by ranguiano65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Tafoya
Jan 25, 2016 -

Newport Lexus responded

Hi Robert, Wow! Thank you for this great review. We're so happy to hear that our team provides you with the experience you deserve and that your IS 300 is still going strong! Please know how much we appreciate you being a part of the Newport Lexus Family and we can't wait to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 20, 2016

Excellent New Car Experience! I just wanted to share about my awesome sales experience last Saturday, January 16, with Chris Ramos. He is patient, attentive and very knowledgeable More

by 200NXT fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Ramos
Jan 21, 2016 -

Newport Lexus responded

Hi Valued Customer, Congrats on your new NX200T and thank you for this great review. Chris is always going above and beyond, so your review is no surprise to us. Please know how appreciative we are of your business and we look forward to a long relationship together. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 18, 2016

Easy car buying experience Ask for Gary. You won't regret it. I came in late one night and Gary took the time to show me around. Turns out I bought a car from him the next day. More

by cqpetersen83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Kalagian
Jan 19, 2016 -

Newport Lexus responded

Hi Valued Customer, Thank you for choosing Newport Lexus and letting us know how we're doing. We’re extremely proud of Gary and his efforts to ensure that you found the perfect car! It's customer experiences like these that make us want to do what we do, so thanks again for sharing it with us! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 16, 2016

The Best First Time Buyer Experience! As a first time buyer, I was very nervous about the whole process. However, from the moment I got to Newport Lexus, everyone on staff was so incredibl More

by Diana.Dang08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Engel, Sangjae You
Jan 18, 2016 -

Newport Lexus responded

Thank you so much for taking the time to leave this review. We're glad to have Sangjae on our team and are happy to hear that he provided you with the experience you deserve. It's customer experiences like these that make us want to do what we do, so thanks again for sharing it with us! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 16, 2016

Dave Clayton has been my service rep. Very trust worthy. Dave Clayton is very trust worthy. When he says I need additional serves I ask do I need it now or can I put off until next visit. He will let me kn More

by BrianJJason1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Clayton
Jan 18, 2016 -

Newport Lexus responded

We're elated to hear about your recent experience! It makes us extremely proud and happy that your visit with us was an enjoyable one! Dave is one of our esteemed members who reflects the values of our family! We couldn't be more grateful for your loyalty and we look forward to many more years together! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 15, 2016

Purchase of Lexus 470 We recently purchased a Lexus LS 470 at Newport Lexus. The service from the people that we dealt with including Jeff, Elizabeth, and Eddy was truly e More

by Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Locastro, Eddy Lin
Jan 15, 2016 -

Newport Lexus responded

Hi Joe, We're so grateful for this 5-Star Review! It's always great to hear when our customers have such a positive experience, as we look to provide that to each and every customer. Congrats on your new Lexus LS 470 and should you ever have any questions, please don't hesitate to ask! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

January 14, 2016

Car Wash Shortcomings The so called free car wash service after purchasing a new car is a misleading offer. It takes 1 1/4 hours to 1 1/2 hours to get a car wash. Even if More

by Frustrated
Recommend Dealer
Yes
Employees Worked With
Didn't get name of car wash contact
...
135
...