Newberg Jeep Ram - Service Center

Nice People - However First, let me say I was impressed with the people in the service department. The downside of my visits, I believe, are related to policy and not First, let me say I was impressed with the people in the service department. The downside of my visits, I believe, are related to policy and not the individual people. I called, knowing what the problem was and what was needed to make the repair. However, the repair shop had to "run tests" to the tune of $110. What this appears to be was the cost to do a "world class" inspection to find other things that should be repaired. But the real problem was that knowing at the 90% level or better what part was needed before I ever arrived, the dealer did not have the part in stock and had not ordered it. So, I had to bring the vehicle back a second day to get the repairs actually done. This doubled my driving and essentially doubled the time the mechanic had to spend making the tests plus the actual repair. Then there was the part. Dealer cost was $100 more than I could have bought the part elsewhere. Overall a costly and exasperating experience. More

Very Good Service Department Been a customer with these wonderful folks ever since the closing of Miles Chrysler/Dodge in Woodburn. Ben, at Newberg, is very conscientious in assi Been a customer with these wonderful folks ever since the closing of Miles Chrysler/Dodge in Woodburn. Ben, at Newberg, is very conscientious in assisting the customer's situation... & has a great sense of humor. He also remembers his customers. We'll continue buggin' Ben 'til we no longer own Chrysler vehicles... which is forever as we see it today. Our PT's are extremely reliable. Thanks, Ben, & your mechanic crew. Dave R. Caldwell Donald, OR More

Knowledgeable and Friendly Teamhigh5 Terry and Ben do a great job of tag-teaming my '99 Jeep so that I am always "in-the-loop". I drive older, high mileage vehicles and with t Teamhigh5 Terry and Ben do a great job of tag-teaming my '99 Jeep so that I am always "in-the-loop". I drive older, high mileage vehicles and with their help, we keep them running quite well. The Jeep had a particularly mysterious problem with the driver's side power switch panel going dead for no reason. Enter Dave Thurman, technician, and he figured out where the short was and saved me a pile of money. Will Leavitt was able to round-up the other parts we needed for a couple of other items very quickly and I was back on the road the next morning. Thanks Newberg Service Team!! More

Very friendly service employees I contacted the dealership on a Sunday regarding a coupon that expired on that Sunday for an oil change. Although they were closed that day, they repl I contacted the dealership on a Sunday regarding a coupon that expired on that Sunday for an oil change. Although they were closed that day, they replied back to me and honored the coupon a week later. They are very friendly, courteous, and make the customer feel valued. I dealt with the whole service team. They were fantastic. I rated their quality of work a four and not a five because they did a full inspection and did not notice or failed to mention to me that I was out of windshield wiper fluid. Overall, I was very satisfied with their service and would recommend them strongly to a friend. More

Jeep service I had my Jeep towed to the dealer on 11/29/14. They understandedly would start work on it on 12/01. They weren't able to get at it until 12/02, then I had my Jeep towed to the dealer on 11/29/14. They understandedly would start work on it on 12/01. They weren't able to get at it until 12/02, then needed a part, so didn't get finished until 12/03. The SUV had been smoking from the heater, so I had used a fire extinquisher. They were going to clean the car before it was returned. It was very dusty all over the inside when it was returned. I took it back the next day, but they couldn't get at it. This was a health hazard. More

Friendly and Helpful Very friendly service...very helpful checking on recall notices, the service went very smoothly...I had no issues at all. Fair price. Lindsey Thomas w Very friendly service...very helpful checking on recall notices, the service went very smoothly...I had no issues at all. Fair price. Lindsey Thomas was great!!! Thanks Lindsey... More

Good Sales and Service, so far... My wife and I shopped for some time for a used AWD. We went to many dealerships on the west side. We ended up buying from another dealership but my My wife and I shopped for some time for a used AWD. We went to many dealerships on the west side. We ended up buying from another dealership but my wife and I were both impressed with the knowledge that Jerome had on just about any vehicle that we wanted to talk about. He was very courteous and easy to work with. We actually tried hard to buy from him just because he was so good but they just didn't have what we wanted in a used AWD. Coincidentally, we used the service dept. to work on a weird electrical problem that we were experiencing with our 96 Cirrus. They spend a lot of time with the vehicle and eventually found and eliminated the problem. Again, we felt they were trying to win our business. They worked hard at communicating with us and in the end they charged us a more-than-fair price considering the time and materials that went into it. More

I've been taking my Jeep Wrangler to Newberg Dodge for a few years now and have had nothing but great service. Dave has done a wonderful job outling the services that needed to be done to my Jeep at for a few years now and have had nothing but great service. Dave has done a wonderful job outling the services that needed to be done to my Jeep at that time and the services that I could wait on. It's refreshing to go to a service department and not feel like you're being taken advantage of. I will continue taking my Jeep to Newberg Dodge and highly recommend it to others. More

Brian was great to deal with. He got me the right parts, at a good price, and unbelievably fast. I won't hesitate to do business with them again. at a good price, and unbelievably fast. I won't hesitate to do business with them again. More

overall, help me 100% ordered parts for my wifes car thought there would be a problem because of a computer error, but not. he help put my mind at ease. blessing! thank you so much for your time brian. thought there would be a problem because of a computer error, but not. he help put my mind at ease. blessing! thank you so much for your time brian. More