Newberg Jeep Ram - Service Center

Overall great experience I purchased a 2010 Dodge Journey from here in March. Great service from Nate White in the sales department. We started having overheating issue's duri I purchased a 2010 Dodge Journey from here in March. Great service from Nate White in the sales department. We started having overheating issue's during the summer heat. There was some confusion at first about diagnosing the problems. I'm happy to say that they provided us a loaner car free of charge. And were honest & reasonable with the cost of the fixes that were not covered by our extended warranty. I now have a vehicle I can depend on, without any issues with overheating! The manager of the service department Bill is an amazing man who will work with you to fix any problems you may have. I appreciate everything they have done for my family. More

Customer Service Excellence in the Shop These guys have been servicing my Jeeps for years and they are the best. They make sure the work that needs done is done, and done right. I've been These guys have been servicing my Jeeps for years and they are the best. They make sure the work that needs done is done, and done right. I've been to many dealerships over the years with varying degrees of satisfaction, but Aaron and his guys always go the extra mile and have earned my loyalty. I've moved out of Newberg but will gladly travel the distance to get their great level of care. More

Great job! Adam Baker and his staff go above and beyond ever time I visit Newberg Dodge's service department. The job is done correctly the FIRST time and the fi Adam Baker and his staff go above and beyond ever time I visit Newberg Dodge's service department. The job is done correctly the FIRST time and the final cost is often under what I was I was quoted. They are courteous, respectful and helpful. I have recommended them to several of my friends and business associates and will continue to do so. More

Great Service Department in Newberg, OR Aaron and the service staff at Bob Lanphere's in Newberg were first-rate all the way through a tough situation. My 1992 Town & Country needed a transm Aaron and the service staff at Bob Lanphere's in Newberg were first-rate all the way through a tough situation. My 1992 Town & Country needed a transmission fix. It was a challenge, but they persevered and got the job done at a reasonable price, I highly recommend this outfit. Old fashioned customer service with a smile. More

Great service for most things; missed the AC I took my 2003 RAM 2500 for service, and they did a great job for the most part. I told them the AC did not hold a charge, and specifically requested I took my 2003 RAM 2500 for service, and they did a great job for the most part. I told them the AC did not hold a charge, and specifically requested they check it, and that I could recharge it, and a week later it was dead. Sure enough, they said the AC was great, but a week later, it was blowing warm air. After telling them that UP FRONT, then spending the money on AC diagnostic, you would think they could do better. If they did diagnose it, their equipment really needs recalibrated. More

SUPER COURTEOUS SERVICE We recently moved to Sherwood. I own a 1997 Chrysler Sebring convertible with 173,000 miles on the odometer. My service representative understood th We recently moved to Sherwood. I own a 1997 Chrysler Sebring convertible with 173,000 miles on the odometer. My service representative understood that changing "caretakers" for my 19 year-old "friend", was important to me. He made me feel extremely comfortable, called me during the time the care was being services to keep me updated, and returned my car to me on scheduled. I am very happy to have found Newberg Dodge Chrysler Jeep. Thanks a lot guys. More

Thanks for a great experience We brought our Jeep to Newberg Dodge as we've had good experiences there in the past, even though other dealers were closer. We now live in Montana an We brought our Jeep to Newberg Dodge as we've had good experiences there in the past, even though other dealers were closer. We now live in Montana and were on a trip to Portland when the alternator failed and needed to be replaced. I called the dealership and talked with Terry, the Service Manager. I explained our situation and he went ahead and ordered an alternator from the warehouse so it would be there the next morning when they started work on the Jeep. On testing, we were also advised that the battery would have to be replaced as well. We gave our approval to do this and the work was completed on time. After the new alternator was installed, our service advisor, Ryan, asked the tech to perform a more thorough test of the battery and it was then determined it was actually ok. So they removed the new battery and reinstalled our old battery which saved us approximately $200. The old battery is only 2 years old and works just fine since the alternator was replaced. They could have left the new battery in and we would have never known the difference. Thanks, guys, for your honesty and good work. We really appreciated your efforts to get our Jeep in quickly and get us back on the road. More