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Newberg Jeep Ram - Service Center

Newberg, OR

4.2
488 Reviews

488 Reviews of Newberg Jeep Ram - Service Center

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August 01, 2020

It was quick and easy to schedule an appointment. My vehicle was fixed and ready to pick up the same day. Everyone was so much and helpful. Great service. More

by CHRISSTICKEL
Recommend Dealer
Yes
Employees Worked With
Ed Dotter, Elly Williamson
Aug 05, 2020 -

Newberg Jeep Ram responded

Thank you Chris for the great review, we appreciate it!

July 31, 2020

Great Experience Went in for an oil change and then I needed another service done and Elly called me and scheduled it. It was a painless process and my truck runs grea More

by albertocrvnts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elly Williamson
Aug 07, 2020 -

Newberg Jeep Ram responded

Thank you for the 5 star review!

July 31, 2020

My recent visit for an oil change went so smoothly with the new process in place because of COVID. The service was professional and efficient. More

by Crazy Cat Lady of Sherwood
Recommend Dealer
Yes
Employees Worked With
Elly Williamson
Aug 07, 2020 -

Newberg Jeep Ram responded

Thank you for the excellent feedback!

July 31, 2020

Fast , Courteous service Great communication , easy process .. Brilliant . Super friendly , explained the new process clearly and it was a breeze. Would highly recommend More

by ianils
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elly Williamson
July 31, 2020

Got me in and out very efficiently. During a pandemic and with many restrictions, they have a good system in play. Thank you all at Newberg Dodge More

by dat3
Recommend Dealer
Yes
Employees Worked With
Ed Dotter, Alex Perkins, Dustin Quan, Elly Williamson
July 31, 2020

Newberg Jeep, has professional, caring, and intelligent staff. They went out of their way to help me with an issue that had been lagging. Unfortunately Chrysler and Garman have not followed through to fina More

by wmatulich
Recommend Dealer
Yes
Employees Worked With
Ed Dotter, Alex Perkins, Dustin Quan, Elly Williamson
Aug 07, 2020 -

Newberg Jeep Ram responded

Thank you for the 5 star review, we appreciate the feedback!

July 02, 2019

Disinterested in service This dealership has shown complete disinterest in providing good service. They do not want to speak to you about financing unless you have perfect cre More

by Displeaseg1ntheberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept counter and assistant at corporate
December 31, 2018

The Guys To See Always excellent service. Fantastic communicators. They always meet/exceed my expectations. Ive had the run around by autos hops before, but not here More

by IamFritz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan, Kyle Walker
Jan 09, 2019 -

Newberg Jeep Ram responded

Thank you so much! We're glad you enjoy your experiences with us. :-)

August 30, 2018

A service Thank You to Ryan I was visiting Newberg Oregon and to my dismay my tire pressure was low on my new Dodge Durango. The dealership was just down from my hotel. I stopped More

by DebbieS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sure he told me his name was Ryan.
Sep 04, 2018 -

Newberg Jeep Ram responded

Debbie- We're glad Ryan could turn your stressful situation into a timely repair! Thank you for this very kind review!

April 11, 2018

Beware of Service Scams! Took my car to them for a recall repair and alignment. They told me that they could not align the vehicle because the "tie rod ends are all stripped More

by masterrusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Abel, Bill Rush
Apr 17, 2018 -

Newberg Jeep Ram responded

Thank you for your feedback. We're sorry to hear that our recommendations seemed to be falsified. We can assure you we take our customers' safety and vehicle repairs very seriously, and approach our recommendations with the same attitude. If you are willing, would you mind private messaging us your first and last name and phone number so our Service Manager or General Manager can reach out to you to get the details of your visit? Or you can call or email our General Manager, Steve Abell, directly at 503-564-7924 or sabell@newbergdodge.com. We weren't able to find the repair order based on the information in this review, and would really like to see what happened and where we may have gone wrong for you. We hope to be able to identify any possible miscommunications or missteps so we can repair our business relationship with you. Thank you again for the feedback, and we hope to talk to you soon.

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