Newberg Jeep Ram - Service Center

Wasted my time and vacation I brought in my brand new RAM 1500 truck with an MIL on Monday. I ran the codes before I came in and found a P047D. They found the same code and sai I brought in my brand new RAM 1500 truck with an MIL on Monday. I ran the codes before I came in and found a P047D. They found the same code and said it was an exhaust pressure sensor. They had the vehicle for three and part of a fourth day and told me they could not figure out what was wrong and told me to come get the truck. During the three days I received one call reporting the status - "We are working on it with the corporate specialist" Communication was terrible and when I called no one picked up nor did anyone return my calls from service. Finally, they said come get the truck and bring it back when you are back from vacation. It should not be a problem. It was, I drove to Diamond Lake and it broke down! The message said it needed filling in 500 miles. 8 miles later it said 360 miles. I called and they said to stop driving it and have it towed. That is when I found that getting a tow was a nightmare when working with Road side assistance. 83 miles to the nearest dealer is expensive and it took 24 hours to get a truck to tow it. Because of COVID, I was left at the campsite with no transportation with my Wife, son and Grandson and a trailer with no way to get transportation. The truck was towed 137 miles to Eugene RAM. It took 2 days to fix the problem. One to diagnose the same code, order the part and the first couple hours of the morning to fix it. They knew what they were doing but Newberg RAM did not. Will never take my truck back to that dealership for service. More

Great service Had aproblemth sticking shift knob on my Ram 1500;service department checked codes and shifter, couldn't find the problem without keeping the truck fo Had aproblemth sticking shift knob on my Ram 1500;service department checked codes and shifter, couldn't find the problem without keeping the truck for 2 or 3days. I couldn't do that the time, but the have the problem on record, so I will do that later. Very helpful, and had me in and out in less than 30 minutes. Great service. More

I’ve taken my truck to several mechanics and dealerships around town and I have to say I was very impressed by the customer service I got from Ed. Here kept me updated all throughout the process and went to around town and I have to say I was very impressed by the customer service I got from Ed. Here kept me updated all throughout the process and went to bat for me with the warranty company making it a very easy process. More

Rear Differential Replacement Very fast and fixed on the first go round. Very please I purchased a Rubicon so far and glad local service dept. is so competent. Very fast and fixed on the first go round. Very please I purchased a Rubicon so far and glad local service dept. is so competent. More

Good people to work with. Well organized and everything went as promised. Work they did was documented and explained well by technician.I would take my truck there again. went as promised. Work they did was documented and explained well by technician.I would take my truck there again. More

When dropping my car off I needed help getting it off the tow dolly. The 3 technicians who pushed it off ripped off my entire bumper but told me they would fix it. When my car was ready, the manager Ed said tow dolly. The 3 technicians who pushed it off ripped off my entire bumper but told me they would fix it. When my car was ready, the manager Ed said it was broken and they would not be fixing or replacing it because it was somehow my fault. He then screamed at my insurance agent on the phone then called me a while later to say they managed to fix it. THEY DID NOT FIX IT. The bumper is barely secure, all the pieces that would hold it on are busted off, my headlights is pushed in, and another panel on the front is bent out of place. I will never be returning to them or recommending them. More

Ed helped discover my main issue with my Jeep. It was a weird discover but He still made his promise! I appreciate the whole team weird discover but He still made his promise! I appreciate the whole team More

Took my vehicle in for LOF Service was performed very quickly, staff was very efficient and professional.Waiting area was very clean. Prices are fair and competitive. Good job Service was performed very quickly, staff was very efficient and professional.Waiting area was very clean. Prices are fair and competitive. Good job by all More

The no contact experience was good because of the virus. My vehicle was ready much sooner than I expected. The call I received advising me my vehicle was ready for pickup, to let them know 15 or 20 minutes My vehicle was ready much sooner than I expected. The call I received advising me my vehicle was ready for pickup, to let them know 15 or 20 minutes before my arrival was good. More