Newberg Jeep Ram - Service Center

Fast and friendly staff performed standard maintenance on my new vehicle. Location is easily accessible and is my go-to dealer for maintenance on both Ram trucks we own. my new vehicle. Location is easily accessible and is my go-to dealer for maintenance on both Ram trucks we own. More

Great customer service. I I I I I I I I I I I i i I I I I I I I I I I I i i More

Dan was very clear about the service and the cost, The work was completed on time and at the cost. work was completed on time and at the cost. More

Brought the truck in for a leaky front end deal. It got replaced and was leaking before we got out of the parking lot. The were difficult to get it back in. And they said it needed a axle. I asked w It got replaced and was leaking before we got out of the parking lot. The were difficult to get it back in. And they said it needed a axle. I asked why and for them to give me an explanation on what was wrong with the axle. They then decided to replace the seal again and said if it leaks the axle would need to be replaced. It was still leaking and we took it in to another mechanic and to find out the seal was not put in correctly and there was another piece that needed to be replaced now it does not leak. The mechanics there must not be properly trained and just want to charge you for what is easy for them. I will be calling the management and either requesting a credit or I will take them to small claims. Don’t take your car in here!! More

I had multiple issues with my jeep and your servicemen took care of all the issues. From beginning to end the service was great. took care of all the issues. From beginning to end the service was great. More

Easy in and greeted with a smile. Rebecca was personable and explained all in detail. Rebecca was personable and explained all in detail. More

No customer service at all. I had to do all the calling, constantly, as no one would call me back, even though they said they would. The prices were also way over market value. I had to do all the calling, constantly, as no one would call me back, even though they said they would. The prices were also way over market value. I am selling my car and will never buy another dodge again, just so I don't have to deal with Newberg Dodge. This is not the first interaction we've had here, every time it has been a dud. No improvement at all. We are done. More

Just as easy as my last service I love that they don't try and pressure you into extra services you don't need or ask for! The only downside of getting service here and waiting onsite is they don't have a try and pressure you into extra services you don't need or ask for! The only downside of getting service here and waiting onsite is they don't have any tables or little work areas to sit at to use a laptop. I made do with a chair and regardless will still come back for service. typically, I walk the lot and look at new cars but in this market that only took 15 min to see it all! More

Friendly, no updating! Focus on customer service and what we needed! Shared service and future upcoming items to address! Focus on customer service and what we needed! Shared service and future upcoming items to address! More

I would give -5, if possible. On 8/12, my Grand Wagoneer's air suspension gave out, 6 hrs from home, while towing my RV. Wagoneer had my car towed to them for repairs. They didn't On 8/12, my Grand Wagoneer's air suspension gave out, 6 hrs from home, while towing my RV. Wagoneer had my car towed to them for repairs. They didn't call till AFTER business hrs(Fri), to say they didn't have a loaner leaving me stranded. 8/13 they called to tell me it had 16 additional codes on it. I asked them to keep me posted. 8/17 they called to tell me my axle was damaged, and verify the information on my trailer, to ensure I wasn't over payload (I wasn't) to get the repair covered under warranty. When Wagoneer called to tell me it was fine & on order, I called this place back asking about the other items. I requested, SEVERAL times, for info about what all was going on with the car, exactly - I wanted to know what happened to the system, axle, 16 codes, what those were, if they were known issues/recalls & what was being done about them. I kept hearing "I can't get that for you," then being put through to a VM of the person who supposedly could, though I'd never get a response. The staff seemed really weird about giving me any info, at all, about MY OWN CAR, acting like it was a HIPAA violation. After getting nowhere with anyone in service, it took me eventually winding up on the line, by accident, with someone who was like "I will personally walk over and make him answer, cause that's not okay," for Scott ("service" manager) to answer me, and even then, he didn't get anything over to me. I knew something shady was going on, back then. 9/1 I finally get an email that they got the new axel in, but that they wouldn't be getting to it til the following week, and then FINALLY provided me with an invoice (but it only had the suspension stuff, no codes). 9/13 I FINALLY get the call that it was ready - ONE FULL MONTH to repair my car. I told them that Wagoneer had said they would ship it back to me, for all the trouble, so they said they'd get on it/get right back to me. When they made the call to Wagoneer, they must've been told of my in-process Lemon Law case, after Wagoneer refused to handle it privately. Once that discovery was made, the extreme lack of communication was back with a vengeance. This time it wasn't what was wrong with my car that they couldn't tell me, it was more of me being made to feel like I wasn't privy to knowing how, if EVER, I'd be getting my car back... so much so that, when I tried to just arrange to get it myself, they avoided me and made me feel like I couldn't. My car eventually appeared, on 10/13 (EXACTLY ONE FULL MONTH LATER), at my local dealership. It had IMMEDIATE codes, upon turning it on, was damaged, had a flat tire, was covered in the THICKEST layer of dust (like it had been sitting on a dirt road for the last 2 months), the inside was filthy, and smelled like cigarette smoke. I noticed they had the repair invoice included with the vehicle, so I went to scan it into my file. It was identical to the 9/1 one yet stated that they discovered I was towing without a trailer brake controller and, when they asked me about it, I stated that the dealership I bought it from told me I didn't need one! I was PISSED. Not only did that conversation NEVER happen, but I ABSOLUTELY was towing with a controller. Because the car wasn't EQUIPPED with a stock controller, and it was too new to get a hard-wired aftermarket one, I had purchased a plug&play wireless BT controller, which I had with me/my RV. I asked them to remove their lie from the invoice, to which they refused (but wouldn't defend their actions, either). I guess they must not remember already giving me the first invoice that was missing their lie given AFTER approval, that I have EVERYTHING documented (including date/text asking about the trailer, my receipt for my brake controller 1wk after I bought my car). They were banking on me being just another "dumb girl." I've been towing longer than they've known what a trailer brake control is, and dealing with shady people even longer. Not my first rodeo. Stay FAR away! More