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Newberg Jeep Ram - Service Center

Newberg, OR

4.2
488 Reviews

488 Reviews of Newberg Jeep Ram - Service Center

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September 22, 2023

Louie was very. Nice got back to me on when part would be in and price More

by DSPERRITT123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your feedback, we are happy to hear Louie was able to keep you updated throughout the whole process!

September 22, 2023

They are extremely friendly and helpful. I would like to thank them for their help. More

by RYAN.KISTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your kind review Ryan! We are glad to hear you enjoyed our staff & thank you for choosing us as your service center!

September 17, 2023

We scheduled this warrantee work for our RV well in advance and were told it would take 6 hours to complete. But at check in they said it would take more than one day. This was the Friday before a holi More

by MUKLUK907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reese Baustian
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review of your experience! We are so happy we were able to get you back out on the road for your trip sooner than anticipated! Thank you for choosing us as your service center and safe travels!

September 15, 2023

Louie went over and above to take care of my needs and to get my repaired done in a timely manner. The technician was very helpful in answering my questions. More

by wwhite0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Forrest, Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review! We love to hear that Louie was able to go above and beyond to make sure you were back on the road as soon as possible! Safe travels!

September 14, 2023

As always, my service from the dealership has been on par with what I would expect from them. Keep up the good work. More

by dave@davef.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray, Louie Rincon, Reese Baustian
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review Dave, we are happy we were able to meet your expectations! Thank you for choosing us as your service center and happy driving!

September 13, 2023

I bought a 2014 Jeep Cherokee that had so many transmission issues that JEEP knew about yet they still sold them. YOU know exactly what I am talking about. I took my vehicle in many times because More

by PETERENFROW
Workmanship
Recommend Dealer
No
Employees Worked With
Rebecca Bray
Sep 13, 2023 -

Newberg Jeep Ram responded

Thank you for bringing your concerns to our attention. We have carefully reviewed your customer file, which spans nine years and 147,000 miles of ownership. It appears that there were ongoing transmission concerns raised during this period. Please understand that at the dealership level, we take these matters seriously and involve the manufacturer whenever there are persistent issues during a customer's ownership. We rely on their expertise and guidance to diagnose and resolve such problems effectively. It's important to note that your review may be better directed towards the manufacturer (Jeep), as they play a crucial role in addressing these issues . We apologize for any inconvenience you've faced, and we appreciate your previous business with us. If you ever reconsider your decision or have further concerns, please don't hesitate to reach out.

Sep 13, 2023 -

PETERENFROW responded

It appears? IT APPEARS? No, THERE WERE transmission problems as I noted. 9 YEARS of transmission issues and you tell me to direct the review to them. You blew me off then and now you do it again. Suffice it to say NEVER AGAIN! To all who read this, you see the review, you see the response! BUYER BEWARE you have been warned!

September 13, 2023

A problem for me was getting a ride to and from dealer while my car was being repaired. No ride service was offered. I was on my own More

by CCLAY97128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review Clay! We apologize we did not have any loaner vehicles available at the time of your appointment, we are in the process of acquiring more loaner vehicles for our service customers so we should have one available for your next visit!

September 12, 2023

Very good customer service. Good communication with me on what need to be done. Thank you! More

by kelly_nm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray, Louie Rincon
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your review Kelly! We are happy to hear you enjoyed your visit! Thank you for choosing us as your service center!

September 12, 2023

Best service experience. Everyone that works there is always in a good mood and provides a welcoming and supportive environment. Other dealers should be looking to them for h More

by lisag719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louie Rincon, Reese Baustian
Oct 02, 2023 -

Newberg Jeep Ram responded

Thank you for your amazing review Lisa! We appreciate your feedback and kind words about our team! Thank you for choosing us as your service center! We look forward to your next service appointment!

September 09, 2023

A car break down is massively disruptive. Rebecca communicated clearly and effectively throughout the repair process. Thank you! More

by PENNY16323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Bray
Sep 11, 2023 -

Newberg Jeep Ram responded

Thank you for your review and kind words about Rebecca and our team! Thank you for choosing us as your service center & happy driving Penny!

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